Hi Consumer,Thank you for taking the time to provide us with your feedback. We sincerely apologize for the delays and frustration you’ve experienced with your recent orders. We understand how important it is to receive your contacts on time, and it is disappointing to hear that we have not met your expectations in this regard.We are truly sorry that you were not notified sooner regarding the status of your December order and the delays with your previous purchase. This is not the level of service we aim to provide, and we understand the inconvenience this has caused.To address the issue, we have already sent you an email with an update on the status of your current order. Please feel free to reach out to us if you have any further concerns or if you would like more information. We value your feedback and would love to hear from you to resolve this matter and improve your experience.Once again, we apologize for the trouble, and we appreciate your understanding. Thank you for bringing this to our attention.Best regards,PrincessVision Direct Teamvisiondirect.co.uk

This company is the definition of 5 stars. Easy to order with literally 3 clicks, easy to pay, and next day delivery even on Sunday which is great for people like me who always forget to re-order. Also, they have a reminder service, but still I forget. Great company, no one should give them anything less than 5 stars, I have been using them monthly for the last 4 years, never once had any issues. See more

I have tried to make contact with VD on several occasions, but they do not respond, FULL STOP!1 By chat line - NO RESPONSE2 By email - NO RESPONSE3 By phone - I guess the young lady was working from home as a dog barked in the background. Promised refunds on the faulty lenses - NO REFUND has arrived.4 Emailed again about a week ago - NO RESPONSEThis is without doubt the worst customer service I have ever come across - if this is the way they do business, I do not want to be part of it

Hi Apple,Thank you for reaching out to us. I sincerely apologize for the inconvenience this delay has caused you. I understand how frustrating it must be to not receive your item on the expected delivery date, especially when it’s something you need urgently. Please know that this is not the level of service we want to provide, and I deeply regret that your experience has not met your expectations.I have sent you an email with the current details about your order, so you have the most up-to-date information available.Please rest assured, we are actively working on resolving this issue as quickly as possible. I truly appreciate your patience during this time, and I understand how disappointing this situation must be for you. We value your business and are committed to making things right. Thank you again for bringing this matter to our attention, and I’ll continue to monitor the progress of your order.If you have any further questions or concerns, please don’t hesitate to reach out. We're here to assist you.Best regards,PrincessVision Direct Teamvisiondirect.co.uk

Ive been ordering contact lenses from these guys for the past 2 years. Had an issue with delivery once and the customer service was really good and fast (Issue was down to the courier)Anyway just wanted to say i would recommend these guys, and delivery is super fast. Im UK based customerSee more

Every company experiences problems occasionally, but the acid test is if and how they manage those occurrences. I have been a loyal customer of Vision Direct for years. Initially their service was reliable and I had no complaints. Over the last year or so this has massively deteriorated. The seal on boxes of lenses is often broken, with strips or single lenses missing. The most annoying aspect is that they promise a next day delivery, but it rarely happens because they use Royal Mail rather than actually contracting with a courier - so there's no redress or resolution possible when your order is invariably delayed, or completely lost. Customer service is very, very poor, and limited. After about 6 years as a customer I would never order from them again.

Brite visionGlass

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

So disappointed!I still haven't received my item although the estimated delivery is today. No update on the delivery at all!It is so slow as I need the item asap! I contacted their customer service but they kept ask me to wait for their update!This is the first time but might be the last time I use them!

Not sure what happened to Vision Direct, I’ve used them for years and they’ve been 100% reliable on next day delivery and customer service, until my latest order I placed on 15 of September and as of today 9 December I haven’t received yet. I contacted them multiple times. I had to place a last minute order with another company, and I’ve been trying to cancel this order for over two months now but just received a series of contradicting responses and then total absence! I was a loyal customer and they were my loyal supplier, very sad to see such a drastic fall. For Vision Direct which seems more responsive here than through their customer service channels: Order # 20296027

I've been using a vision direct for many years and have purchased probably Thousands of contract lenses with them. I recently encountered my first very negative experience With regard to a refund that they said that they did not receive, And would not give me the (small) refund. Fortunately there are many companies that do the same thing so I will be moving my custom elsewhere for the next 25 years..(And you can now see the Rubbish Cut and Paste reply to my review below- usual crass platitude's)

Hello Samantha,Thank you for taking the time to leave a review.We would like to look into what happened however you left no contact details so we're unable to do so. Please do get in touch directly (help@visiondirect.ie) as we would like to help you get this resolved. We look forward to hearing from you.If there is anything else we can help you with, please let us know.Regards,Vision Direct

Got a bit scared by the reviews about delivery time. But I ordered it after 10 pm and it was at my place at 8 am next day. Hope the quality will be as good as the way to me :)

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews.

This patent-pending dark field line light has never before been offered to the industry. Combining strategically positioned LED lights on innovative dark ...

Industry 4.0 refers to a set of emerging innovations in advanced automation, machine vision, Big Data, cloud computing and machine learning which will ...

The Ambassador driving light has a clean, refined design and an impressive output. With a range of more than 380 meters, it will tackle the darkest nights with ...

Hi Mark,Thank you for taking the time to leave a review.First of all, I want to sincerely apologize for the issues you’ve encountered with your recent order. I completely understand your frustration, and I regret that we have not lived up to the standard of service you’ve come to expect from us.I have looked into this for you, and as per checking, we are still waiting one of the lens which is the power -0.25 with an estimated restock date of 12.26.2024. Please be advised the astigmatism and some special prescriptions and not ready with the manufacturers and they produce them according to the orders as these lenses have very specific requirements of the powers which is why they are not always stocked up in mass. I am sorry we have to rely on their dates and therefore we cannot guarantee delays but we assure that as soon as we receive the lenses from the manufacturers we ship out the same day to be delivered next day to you. As a gesture of goodwill for the inconvenience, we will send you a 30% discount code on your next purchase to be sent to your email. Please accept our sincere apologies for any inconvenience this has caused. Thank you for giving us the opportunity to address this, and I hope we can regain your trust.Best wishes,Vision Direct Team www.visiondirect.co.uk

Hi Barry,Thank you for taking the time to leave a review.I am really sorry that the order was not delivered on the date you had expected. Please know that this is not the kind of experience we want you to have and thank you for giving us the opportunity to help.I have looked into this for you and based on tracking number the order was dispatched on time to Evri which is 27/11/2024 and this has been delivered 09/12/2024. For the inconvenience and delay once of our representative sent you a 10% discount code 03/12/2024 that you may use on your next order. Once again, I am deeply sorry for any and all frustration caused by this. If there is anything else that we can help you with, please do let us know. Best Wishes,Vision Direct.

Hi Maureen,Thank you so much for taking the time to share your feedback with us. We truly appreciate your loyalty over the years, and we deeply regret that your recent experiences have not met the high standards that you have come to expect from Vision Direct.We sincerely apologize for the issues you've encountered with the seal on your boxes of lenses being broken, and the missing items. This is absolutely not the experience we want for our customers, and we understand how frustrating this must have been.We also want to apologize for the inconvenience caused by the delays in your orders, especially with the next day delivery promise. We understand how important timely delivery is, and we are genuinely sorry that our partnership with Royal Mail has resulted in these ongoing delays. We know this can be very frustrating, and we’ll certainly review our processes to ensure we can improve the reliability of our deliveries moving forward.Moreover, we are truly sorry to hear that you had a negative experience with our customer service. This is certainly not reflective of the level of care we strive to offer, and we will work to improve in this area as well.After reviewing your order, I can confirm that a refund was initiated on December 17, 2024. Please allow 3-5 working days for the credit to reflect on your original payment method, depending on your financial institution.Once again, we truly apologize for the inconvenience and frustration you've experienced, and thank you for your understanding. We value your feedback and will continue working to improve our service. If you have any further concerns or need assistance, please don’t hesitate to reach out.Warm regards,PrincessVision Direct Teamvisiondirect.co.uk

Hi Ro,Thank you for providing your feedback, and we sincerely apologize for the inconvenience you've experienced. We're truly sorry that our response hasn't met your expectations, and we completely understand how frustrating the situation with your unsealed contact lens boxes must be.We regret that the resolution has not been as fast or straightforward as it should have been. Please accept our apologies for any frustration caused by our request for additional information regarding the condition of the boxes and lenses. We understand this process might feel tedious, and we are sorry for any inconvenience it has caused.Due to a recent transition to a new system, we currently do not have the option to offer direct replacements for damaged items. We fully understand how this may have affected your experience, and we are actively working on improving our services to resolve such issues more efficiently in the future.That said, we would like to make it right and compensate you for the inconvenience, especially considering the damaged parcel. To help us resolve this matter quickly, could you kindly provide us with your details or contact us directly at 020 7768 5000? We are committed to addressing this issue as quickly as possible and ensuring your satisfaction.Once again, we apologize for the trouble caused, and we appreciate your patience and understanding as we work to improve our processes.Best regards,PrincessVision Direct Teamvisiondirect.co.uk

Gone completely down the pan in the last year. Stopped carrying decent stock levels so instead of 48 hour delivery it's weeks sometimes. They've obviously had a working capital review done by an expert with no comprehension of customer service.

Free Returns ✓ Free Shipping✓ 1000+ New Arrivals Dropped Daily ✓ Shop Projection Lights online. SHEIN offers fashionable Projection Lights & more to meet ...

Hi Scott,Thank you for taking the time to share your feedback with us. We truly appreciate you outlining your experience, and we are sorry to hear about the discomfort and inconvenience caused by your order. We want to let you know that as this was your first order with us, we do offer an exception for first-time customers. Upon reviewing your case, we are more than happy to accept the return of the opened boxes of lenses, and we hope this helps resolve the situation for you. We sincerely apologize if we didn't meet your expectations in terms of support and assistance, and for any frustration this may have caused. Your feedback is invaluable to us, and we will certainly look into how we can improve our customer experience, especially for those who may face vision-related challenges when ordering. I’ve already sent you an email about your order and would be happy to hear from you so we can assist further in resolving this. We look forward to making things right and ensuring that your experience with us is more enjoyable moving forward.Thank you again for sharing your thoughts, and we look forward to hearing from you soon.Best regards,PrincessVision Direct Teamvisiondirect.co.uk

Buying contact lenses online is a lot more convenient with VisionDirect.co.uk. As the no.1 rated UK contact lens seller on Trustpilot, we deliver great prices and an award-winning service to thousands of happy customers every week.

We are a group of enthusiastic underwater photographers who are ready to share with you our knowledge and experience in your journey into underwater photography ...

Hi David,Thank you for sharing your feedback with us. We sincerely apologize for the difficulties you've experienced in trying to reach us regarding your refund for the faulty lenses. It's completely unacceptable that your inquiries have gone unanswered through chat, email, and phone, and we understand how frustrating this must be for you.We deeply regret that the promised refund has not yet been processed, and we apologize for the lack of communication and follow-through on our part. This is certainly not the level of service we strive to provide.To resolve this issue, we’ve requested more information from you so we can investigate your case further and ensure the refund is processed to your satisfaction. Rest assured, we are committed to making things right and will take the necessary steps to address your concerns as quickly as possible.Thank you for your patience, and we look forward to resolving this matter to your expectations.Best regards,PrincessVision Direct Teamvisiondirect.co.uk

I've been using this company for years and been very happy with the lenses and service . Now , however , it has become practically impossible to reorder from them , especially on the 3 clicks . When I try to use this method I have to sign in , which it won't let me do , and on the odd occasion I manage to actually get logged in they then won't accept the payment method I've been using for over twelve months . This company has gone from brilliant to awful very quickly .

I used to order from there for years and it was always good, but last order I placed on December 5th was never shipped. I contacted their support via chat twice and "we are checking and will follow up with email" - they never did, I send a request to cancel the order - they said it's impossible to cancel it....No ETA, no answer on request, only"we will check and follow up".

Black+Decker 1-Bar Under-Cabinet LED Lighting Kit, 18", Cool White. Item #1823863. (10). $49.99 Sale. Reg. $69.99(You save $20.00). After instant savings.

Fast delivery (ordered around midnight and they showed up immediate in the morning) and a great selection of lenses. I have no problems with the company but just flagging my experience as I’m sure this happens to many others who place an order with existing vision challenges. Totally my fault but I ordered astigmatism lenses for both my left and right eyes (when I only need it for one eye so should have ordered a normal set for the other eye). Ironically I made this mistake because I had no vision/glasses to see with - hence needing to make a purchase. Put simply, my eyes hadn’t picked up the ‘astigmatism’ label for the other eyes’ lenses. I read their returns policy and understood that this was entirely my responsibility - and I hadn’t realised until putting them in my eyes and realising the dizziness/discomfort caused so of course wasn’t eligible for a refund.I flagged this to customer service but inevitably accepted that it was just a £45 loss for an unusable set of lenses.This service is great if you have average vision but they have zero tolerance for vision-based errors so easy to fall into a trap. Beware and get someone else to double check your order until they make accessibility at the centre of their customer journey.

Coffee cup sleeves

Hi Scot73,Thank you so much for sharing your feedback with us and for being a loyal customer of Vision Direct over the years. We genuinely appreciate your support and trust in our service, and we’re truly grateful for the opportunity to have assisted you in purchasing your contact lenses.We are sincerely sorry to hear about the issue you’ve encountered regarding your refund. We understand how frustrating it must be to feel that your concerns haven’t been addressed properly, and we want to express our apologies for any inconvenience or disappointment this may have caused.At Vision Direct, we always strive to provide excellent service, and we take matters like this very seriously. We would love to investigate your specific case and look into what happened with your refund. If you could kindly reach out to us directly through our contact page at https://www.visiondirect.co.uk/info/contact-us, we’ll be more than happy to assist you further. Our team will make sure to address this matter as quickly as possible.Once again, we apologize for any trouble this issue may have caused, and we hope we have the chance to make things right. Thank you again for your years of loyalty, and we look forward to hearing from you soon.Best regards,PrincessVision Direct Teamvisiondirect.co.uk

Got a bit scared by the reviews about delivery time. But I ordered it after 10 pm and it was at my place at 8 am next day. Hope the quality will be as good as the way to me :)

Absolute shambles of a company, have been ordering from them for a good few years but recently issues have crept in, placed an order over a month ago, still not received, have had to chase them but no response although one was promised, no name on any reply that they do send you, their customer service is non existent, told me that my order was held up in shipping, that was a week ago, no answer no goods, if that was the case then why haven't they been delivered, the company is a scam, will not use again, probably wont miss my business , but i will be sure to leave this review across other platforms, please avoid if you want the goods that you have paid for, have just written to trading standards as well and started a resolution with paypal to recover my money.Other companys out there with the same product and cheaper. AVOIDUpdate,Thanks for your prescribed response which doesnt actually mean anything, none of this was advised when ordering and i have had to chase you for updates, you really think i want your 30% discount, i have sourced them from another supplier who has stock (funny enough)Just refund my money as requested or do i need to send another 3 emails for that also ????Shambles !!!!!!

Hi Irene,Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you’ve had with your recent order and the lack of communication you’ve received. We truly value your long-standing loyalty to Vision Direct, and we regret that we have fallen short of the high standards you’ve come to expect from us.Regarding your order, we want to assure you that we have escalated the issue to our dedicated team, who is actively working on processing the cancellation request. We understand how important it is to resolve this for you, and we are doing everything we can to expedite the process.However, we would like to provide some additional clarity on the situation. As per checking, the pre-authorization for your payment has already expired. For orders where payment is on a pre-authorization hold and the order hasn't progressed or shipped for an extended period, the pre-authorization typically expires after 7-10 days, depending on the payment method used. As the payment hasn't been captured, this means no funds should have been taken from your account at this stage. We recommend reaching out to PayPal directly to confirm the status of the pre-authorization. Since the pre-authorization has expired, the funds should have been released back to your PayPal account, and you should have access to them. PayPal should be able to provide confirmation on the status of the authorization and ensure the funds are released back to you if they haven't already.We understand how inconvenient this situation has been, especially with the delay in receiving your order and the contradictory responses you’ve encountered. Again, we sincerely apologize for any frustration this has caused. Your loyalty is truly appreciated, and we are committed to resolving this issue to your satisfaction as quickly as possible.Thank you for your patience, and please don’t hesitate to reach out to us if you have any further questions or need additional assistance. We’re here to help.Best regards,PrincessVision Direct Teamvisiondirect.co.uk

30+ years of experience focused on perfecting outdoor lighting! Book a Consultation Matt did a fantastic job! He is professional, responsive and reliable.

Hi К И,Thank you for your feedback. We sincerely apologize for the inconvenience caused by the unwanted SMS message reminders. We understand how frustrating this can be, especially without the ability to opt out or block them.Please know that we are here to assist you. If you could kindly provide your information or reach out to us directly, we would be happy to help resolve this issue for you.Your satisfaction is important to us, and we appreciate the opportunity to make things right.Best regards,PrincessVision Direct Teamvisiondirect.co.uk

Before you order. Filter trustpilot to recent reviews rather than relevant. They are terrible. Awful experience even though was a previous loyal customer. They have stuff on the website that they dont even stock anymore. Ordered as was in desperate need of lenses, said would come on the 8th. Today I tried to call twice with both times being hung up on then I used their chat system, to be told they dont even have that item and will not be getting anymore stock...so if I didnt contact then I would have just been waiting? They then recommended another item as the ‘newer and improved version’ which was NOTHING like the item I ordered. Wont be buying again as I wasted Black Friday with these guys and it was just a ploy for more customer drive even though they dont even have the item in stock. I ordered on the 3rd. As of today the 10th, they still have the item on the website.

Hi Tom,Thank you for taking the time to share your feedback with us. We truly apologize for the inconvenience you have experienced with your recent orders. We understand your frustration with the delivery issues, including the delays, lack of attempted deliveries, and the difficulty in getting a resolution. This is certainly not the experience we aim to provide, and we sincerely regret that it has caused you such inconvenience.Please rest assured that we are addressing your concerns with our dedicated team, and we will be discussing these issues with our courier partner during our weekly meetings to ensure this does not happen again. We have also sent you an email regarding your order and will continue working on a resolution.Once again, we apologize for the inconvenience caused, and if you need further assistance, please feel free to contact us. We value your feedback and will do everything we can to improve your experience with us.Best regards,PrincessVision Direct Teamvisiondirect.co.uk

Hi Christian-Efim,Thank you so much for taking the time to share your feedback with us. I genuinely apologize for the frustration and disappointment you've experienced. We truly regret that your order from November has not been received, and I understand how disappointing this situation is for you.After thoroughly checking the status of your order, it seems that your order was indeed shipped, but unfortunately, there has been no movement in the tracking information, which is the reason it hasn’t arrived. I am truly sorry for the inconvenience this has caused. Please accept our sincerest apologies if the courier failed to fulfill the delivery as promised. This is certainly not the experience we aim to provide, and we regret the delays that have occurred.Regarding your payment, I want to clarify how our payment system works. When an order is placed, the amount taken from your account is a pre-authorization, which is essentially a temporary hold on the funds. This ensures the funds are available when the order is fulfilled. For orders that do not progress within a reasonable time frame, like yours, the pre-authorization hold typically expires after 7-10 days, depending on the payment method used. Since your order was not processed within the expected time, no actual payment was charged, and only the pre-authorization hold was in place.Please rest assured that we only received the pre-authorized funds, and no additional payments were processed. If you see a hold on your account, it’s simply the pre-authorization, which should be released by your bank or payment provider. We recommend reaching out to your financial institution directly if you need confirmation of the status of the authorization and to ensure the funds are released back into your account.I want to reassure you that we are committed to resolving this matter, and I deeply regret the inconvenience this situation has caused you. If there’s anything else we can do to assist you, please don’t hesitate to contact us.Again, thank you for your patience, and we truly appreciate your understanding in this matter.Best regards,PrincessVision Direct Teamvisiondirect.co.uk

Brutal delivery service….order placed from Ireland 26.11, got delivered today 09.12 (bearing in mind the order placed before this one was a no show and had to be refunded) not sure if the company is bad or the delivery firm EVRI….but statements like next day delivery are just a complete lie! Prob would avoid and try someone else in future

They used to be so much better than they are now, advertised a black frosts deal but no where to apply the code on a 3 click checkout, had a horrendous quality issue and they refused to replace the order citing it had been over seven days- which is no use to man nor beast when your contact lenses are monthlies and don’t know about an issue until you open a pack.

I have been using this company for years but I think it's on the verge of bankruptcy only because they aren't sending things out on time. Ordered contacts on Monday 2nd of December. Meant to be getting them by Saturday 7th of December but it's Thursday 5th of December and I haven't even got an email saying it's on its way yet. So I doubt it will even come on time. Last month I ordered contacts and it was meant to be next day delivery. Over a week went by and it's only because I called to find out where they were I was told that they haven't even sent them out yet. And was issued a refund without even being told so. This company has gone so downhill and am sad to say will have to go elsewhere from now on. Maybe the manufacturer who I was told Alca or Alco is where they are coming from is going bankrupt. Im so not happy and disappointed.

LED Projector Christmas Lights · 2 Set LED Projector Light 2 Set · 6 Kinds Of Outdoor Projection Light Projector LED Spotlight LED Lamp For Party Holiday ...

I was a Vision Direct customer for 4 years, but they've failed to deliver my contact lenses on the last 2 occasions.The first time my package did not arrive, I waited 5 days longer than forecast before they issued a refund which took an additional 5 days to be received.On the second occasion, I stayed at home all day for each of the 4 days I was told the delivery would arrive. No deliveries were attempted, and no phone calls were received from the deliverer. Packages were successfully delivered by other companies during this period. My contact lenses were not delivered.Vision Direct informed me they would issue a refund if the package did not arrive. Instead, they ignored my last 2 emails before sending me an email to say my package had been delivered (this was the first time they'd sent me an email of this nature).Not only am I left without contact lenses, they have stolen my money and have not responded for 5 days. This is theft!

I am very disappointed, i used your service but the last order from November wasn't receive. I contacted support 3 times and every time require waiting one day, promised that the tracking number would be tomorrow ...I don't know what happened, where is my order and didn't receive my money back. Its is ...

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Hi MOTTY2012,Thank you so much for leaving a review and sharing your feedback with us. We’re genuinely sorry to hear about your recent experience, and we truly apologize for the delays and any frustration this has caused.We understand how important timely delivery is, and we sincerely regret that we didn’t meet your expectations. Please know that we always aim to provide fast and reliable service, and we do offer next-day delivery for items that are in stock, as listed on our website. For your convenience, you can also check the estimated delivery date on the checkout page, which should give you a clearer idea of when to expect your order.However, we fully acknowledge that there are occasions when delays occur, and we are sorry if we've let you down in this regard. We take all feedback seriously and are actively working on improving our processes to ensure we can consistently meet delivery promises and maintain high customer service standards.If you have any further questions or need additional assistance, please feel free to visit this link to get in touch with our team. We're here to help and ensure you have the best possible experience moving forward.Again, we apologize for any inconvenience, and we truly appreciate your patience and understanding as we work on enhancing our service.Best regards,PrincessVision Direct Teamvisiondirect.co.uk

Jan 23, 2016 — The dome lights are LED and when the van is turned off and locked (all doors closed) the dome lighst dim to a faint glow but never completely turn off.

Received two boxes of unsealed contact lens, sent them pictures. Instead of giving me replacement or refund, they keep asking me questions about the condition of the boxes and the contact lens (if there are any) inside the boxes….. ridiculous.. If you want to investigate further, you’d better offer free return for refund or replacement…… wont use them again, very poor quality control

Bright-field microscopy relies on the differences in absorption of light due to differences in densities between various parts of the sample, which for our ...

Hi Saba,Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced. This is certainly not the experience we want our customers to have, especially as a loyal customer. We understand how important it is to receive the correct products on time, especially when you're in urgent need.We deeply regret that the item you ordered was not in stock and that this was not communicated to you in a timely manner. We also apologize for the poor customer service you received when trying to reach us. It's disappointing to hear that your calls were disconnected, and that our chat system was unable to resolve the issue satisfactorily.Please rest assured, we take your concerns seriously, and we are actively working to improve our communication and availability of stock on the website to ensure that this doesn't happen again. We also want to apologize for recommending an alternative product that did not meet your expectations.To make this right, could you kindly provide your order information? We’d love to investigate and assist in any way we can to resolve this issue for you. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.Best regards,PrincessVision Direct Teamvisiondirect.co.uk