Below are six key de-escalation techniques for managing challenging behaviour that can be used in a health, social care and educational setting.

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It is easy for frontline workers such as nurses or social workers to become overwhelmed by the intense emotions they may experience when dealing with people who exhibit challenging behaviour. That’s why it is so important to practise the art of self care, and make sure you have time for yourself away from work in order to avoid burnout or exhaustion.

De-escalation techniques can be invaluable tools for managing challenging behaviour among patients, students or people in care. Our BILD positive behaviour management and physical intervention training courses teach staff how de-escalation works and explores a variety of proactive strategies that can help create a safe working environment, while still providing quality care for those who need it most.

Healthcare environments are diverse, with each setting presenting unique challenges, especially when it comes to managing patient behaviours. From the

The healthcare sector is undoubtedly broad, with each setting presenting its own unique challenges when managing patient behaviour. From the

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Finally, it’s important when managing challenging behaviour that boundaries are set clearly and we offer choices so that individuals feel valued and empowered within their environment for effective communication (eg: “We need to stay here until we figure this out but would you like another drink while we work on it?”).

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It is essential to approach the situation with empathy. Being non-judgemental allows people to feel safe, which has a calming effect on their behaviour. This will help build trust between you and the person displaying challenging behaviour, creating an atmosphere where they are more likely to respond positively.

This involves actively engaging with what the other person is saying by focusing on their words and asking clarifying questions if needed. Doing so demonstrates that you are paying attention and that you understand their perspective on the situation which can help reduce any frustration or anger they may be feeling towards you or the situation itself.

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De-escalation techniques are non-confrontational methods used to defuse potentially volatile situations, while maintaining respect for all parties involved. These strategies focus on communication in order for us to better understand a person’s needs and respond in the most effective way possible.

Distraction techniques are useful to help redirect energy away from challenging behaviour and towards something more positive. For example, if a person is agitated try giving them a task such as making a cup of tea or drawing. Suggesting alternative activities such as going for a walk or playing games also helps divert attention away from any negative emotions.

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Contact us today on 0800 987 4075 for more information or fill in the form with your details, and with a little bit of practice and patience, these skills will become second nature.

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Sometimes it may be necessary for someone who is displaying challenging behaviour to have some personal space until they have calmed down sufficiently. If someone feels threatened or unsafe then it could make matters worse when you try to intervene too quickly or forcefully. Allowing personal space respects their autonomy, whilst still providing supervised support for them.

Your communication should be slow, clear, and deliberate in order to avoid any misinterpretations. Speak in an even tone of voice and maintain good eye contact. Be aware of your own body language; keep your arms open (not crossed as this may be perceived as confrontational) and smile when appropriate to show you are being friendly and supportive.

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One approach is using de-escalation techniques which are designed to reduce risk, without resorting to coercive or punitive measures. Let’s take a closer look at how these strategies can help you manage challenging behaviours within your own health, education or social care setting.

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Some self care activities such as exercise, listening to music and mindfulness meditation can help keep you balanced throughout your day – improving your confidence to safely handle difficult situations when they arise.

We support individuals and organisations to develop the safest physical restraint strategiesfor supporting challenging behaviour.

Firstly, there is no one all-round technique when responding to escalating behaviour. What may work for one person, won’t necessarily for another. So, it’s important that we are trauma-informed in our approach by considering factors such as their life experiences, circumstances and the overall context of the situation, before deciding on how best to move forward.

The key to successful de-escalation is recognising when someone’s behaviour is escalating and act accordingly before it develops. Some early warning signs of escalating behaviour may include:

Every day, teachers, healthcare professionals and social carers face potentially difficult situations. It’s essential to have the skills necessary to manage challenging behaviour in a way that is both effective and respectful of the individual’s needs.