If there is a yellow bang (exclamation mark) next to the camera, or if you're using a FireWire camera and the camera is listed as a 1394 Generic Desktop Camera, this means our driver was unable to load. If this occurs, please follow the instructions below to load the correct driver:

Pixelinkcamera

If there is a yellow bang (exclamation mark) next to the driver, you will need to manually install the driver by following the steps below.

PixelinkVtuber

If there are no cameras listed, try removing the cable from the back of the camera and reconnecting it, and then wait a moment to see if Imaging Devices populates with an Imaging Device.

Pixelinkcamera software

Note: Ensure that the camera driver can be seen in Device Manager when your camera is connected, and that there is not a yellow exclamation point on the icon to the left.

2. Select the option to download Pixelink Capture for Windows from our download section: https://www.navitar.com/products/pixelink-cameras/pixelink-capture

3. Remove all previous versions of our software before installing Pixelink Capture. Note, Capture OEM will be installed when installing Pixelink Capture.