Make sure that when you send us a return you include everything that was sent to you, including packaging and accessories. They also need to be in original condition. Once your return is received, we’ll issue a full credit on your card. If it’s an exchange, we’ll ship out the replacement product.

If you return your product without first contacting us and getting an RMA, or your return does not meet the conditions above, a 25% fee will be deducted from your refund.

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You’ve got a full 60 days after delivery to decide if you love the product. If not, send it back to us for a full refund.

Scout shines a light that bounces light off of camera lenses. That light is reflected back at your eye, which looks like a blinking pinpoint of light, revealing the lens.

It's a 60-day return period, no questions asked. Scout comes with a lifetime warranty. If anything goes wrong, you can reach out to us by live chat, or email on SpyGuy.com.

Absolutely, we have these options at checkout. You’ll just need to place your order before the 5:30pm Eastern cutoff time, otherwise it’ll be sent the next business day.

Have you ever stayed in a vacation rental? And have you ever been concerned that you're staying in the home of a complete stranger and that your most private moments might be recorded on a covert camera? It's a pretty scary thought, and one that we've heard from customers for over a decade now. In a survey of 2,000 Airbnb guests by Fidelity National Financial, 58% said they were worried about hidden cameras in their rental. It also feels like there’s a news story in the BBC, NYT, or other major outlet every other day that details how a criminal used a hidden camera in an illegal way. That's why we designed and built this Scout hidden camera detector. Scout's the only way to find hidden cameras of all types. Bug detectors only catch wireless signals, they don't catch the hidden cameras that are recording onto an SD card. It's not just vacation rentals either - it's public restrooms, dorm rooms, gym locker rooms, and so many more. If you’ve ever worried about a hidden camera invading your privacy, the Scout can find it. It doesn’t matter if that camera is wired, wireless, or battery operated - the Scout finds wherever the camera is.

We offer a 60-day, money back guarantee on most of our items. Should you want to return or exchange your order, simply get in touch with us within 30-days of ordering and we’ll begin the return process. A list of items that are exempt can be found at the bottom of this page.

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SpyGuy is built using Shopify, a popular and publicly traded company. Shopify is SOC 2 Type II and SOC 3 compliant, as well as Level 1 PCI DSS compliant for credit card processing.

If you need to add items, or change the shipping speed, we can do it if the order hasn’t shipped yet. Otherwise, you’ll need to place a new order, and we can recall the original order.

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The only time orders won’t ship are US national holidays, and for items that are out of stock (which will be clearly indicated on the product page).

You have total control of the order you placed by hitting our contact widget at the bottom right of every page. You can remove items, change addresses, or cancel the order entirely.

Hold the ribbon on the practice lens at arm's length so the camera is looking at you. Use Scout on the lens and you'll see the red pinpoint of light bouncing off. You can also test this on any doorbell camera or security camera for even better results.

Some of our items aren’t refundable. The reason is unfortunate - we've had customers out there who buy from us to quickly to get the answers they want, and then return the items to get a refund. The product, it solved their problem, and now they don’t want it anymore.  It's an underhanded tactic that’s difficult to fight, and we can’t stay in business by being a rental company. Because of this, we aren’t able to offer refunds on the following products:

If you would like something shipped internationally, our clients outside the USA seem to like MyUS.com as a low-cost method of having packages forwarded.

We started working on Scout back in 2017 to meet the growing demands from customers who were concerned about their privacy while staying in vacation rentals.

We understand some clients don’t want this sent to their home or business, and that’s fine. Just give us the full shipping address you want this sent.

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The shipping label doesn’t say SpyGuy, of course! It says ‘Fulfillment Center’ and has the return address of the fulfillment center. The package contents aren’t listed on the packaging.

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Add your email below to get personalized product recommendation, sales alerts, and the best advice we have for starting your own investigation.

The only products we don’t accept returns on are iOS and Android recovery software. Software is non-refundable, which is an industry standard.

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Make sure you also add the billing address, which is tied to your credit card or other payment method, otherwise your payment might get refused.

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Our team processes orders quickly - if your order has already shipped, you’ll need to open a ticket in the chat widget so we can set up a return.

See the viewfinder at the top of the detector? You look through it and hit the power button in the center of Scout- this makes the LEDs blink outward towards whatever you’re looking at. The bright red light bounces off of pinhole camera lenses, which then goes back to the viewfinder you’re looking through. It looks like a red blinking light flashing back at you.

In these extremely rare instances, a damages fee of up to 40% of the product cost will be applied. We’re reasonable here, and we hope you’re reasonable, too.

We have a risk-free, 100% money back guarantee that lasts 60 days after you receive your order. We’ll refund you the full amount with no questions asked.

The recovery sticks are software, and are not refundable. We’re happy to exchange them with another product, if you like.

We can also deliver to PO and APO mailboxes, but cannot guarantee 2-day and overnight deliveries will get there on time as USPS doesn’t guarantee these services.

In extreme cases, customers have sent us clearly damaged products, damaged or missing accessories, and boxes. For example, the products smell like cigarettes, or they return a product that isn’t even what they bought from us.

We know you’re trying to be discreet, so we’ve gone the extra mile to have credit card transactions listed under ‘SGE LLC’ on your statement and not ‘SpyGuy’.

If you have a special carrier request or requirement, please get in touch with us via the contact widget and we’ll do our best to make it happen.

It’s very obvious when you’ve found a lens, which you can then closely investigate. If you don't see a pinpoint of red light, there's no camera lens there.

Products returned in new and unused condition have absolutely no fees - you’ll get the full 100% of your order credited back to you.

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i was skeptical but i was proven wrong. Buy this thing, its so cheap to make sure you and your family are not being taken advantage of

Please, do not send us anything without first contacting us! It’s very difficult on our customer care team when we get packages that we’re not expecting. They usually have no name, order number, or reason for return.

Many of our customers are trying to be discreet and don’t want certain charges appearing on credit card statements or PayPal.

We use a combination of UPS and USPS for our free ground shipping options, and FedEx for our 2-day and overnight methods.

If you lost it, open the contact widget to key in your email address and ZIP code, and you can see the details about your shipment.