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For example, they ensure that the stores are operating as per the SOP, and they do this by performing regular spot checks to verify that certain procedures are being implemented and that all the paperwork has been done.

Inventory is one of the biggest assets for retail businesses. Such asset has to move around and exchange hands multiple times, which subject it to multiple risks of shrinkage, due to errors or theft.

In the case of any theft incidences, this team is the one who leads the investigation with the involved parties, by gathering all the information, going through CCTV footage, and getting statements from store staff.

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The role of the loss prevention function is to ensure the application of the company’s SOPs, when it comes to handling inventory and cash, in order to minimize those risks and protect those assets.

For example, a loss prevention employee can go to the store and perform a locker spot check, and see if all the valuable items kept in the staff lockers are documented in the sheet employees need to fill when they start their shift; especially if those items are from the merchandise that is sold in the store.

Loss prevention is important because it helps the business improve its bottom line, by closely monitoring and preventing practices that lead to material losses in cash and inventory.

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Loss prevention employees try to prevent the different causes that lead to loss, by performing certain tasks on a regular basis.

Another spot check they perform is a cashier or till spot check, where they count the money in the till and compare it with the amount on the system to check for cash shortages or overages.

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Loss prevention staff also regularly monitor CCTV to see if anything is unusual, and that the right procedures are being followed.

Loss Prevention is a function in retail businesses that is responsible for protecting the assets of the business and preventing or minimizing loss, by closely monitoring daily operations and ensuring the implementation of the company’s SOPs, especially the ones related to cash and inventory handling.

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