Whether it’s troubleshooting software issues, assisting with hardware problems, or providing user training, our team is dedicated to delivering fast, effective solutions. With NENS Helpdesk Support, your business benefits from reliable, responsive, and personalized IT support.

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Our experience with business IT support helps us to resolve all issues as quickly and efficiently as possible, delivering fast and highly efficient Boston IT support.

For over 30 years, our IT support in Boston has helped numerous enterprises get better value from their business technology and resolve frustrations.

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Ensure uninterrupted workflows with our proactive IT support, boasting 97.2% SLA compliance and 40-minute ticket resolution.

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With real-time monitoring, rapid response, and continuous oversight, we keep your systems running smoothly, minimizing downtime and maximizing productivity. Trust NENS to deliver reliable IT support anytime, day or night.

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For years, agencies across the US and around the world have been bolstering their initial and direct response to wildfires by deploying Fire Boss air tankers as coordinated flight groups, adjusting and optimizing their response level based on the fire situation at hand.

Dauntless Air is the leading U.S. operator of the AT-802F Fire Boss, a water-scooping air tanker purpose-built for cost-effective aerial firefighting. The company owns and operates 22 amphibious Fire Bosses, which feature the latest in firefighting technology, including thermal imaging units to accurately target hot spots, onboard gel mixing systems to improve drop effectiveness and a lighter fire gate that allows us to carry more water to each wildfire and match our drop pattern to the fire type.

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Monitor help desk performance, NOC outcomes, and project efficiency with the assistance of our most experienced IT support experts.

When it comes to providing dependable IT support in Boston, cybersecurity is critical. We elevate our tech support by exceeding best-practice cybersecurity standards. Our comprehensive efforts include employee cybersecurity training, next-generation antivirus software, and 24/7 monitoring. We do more than just resolve computer issues; we protect your business assets from evolving threats.

Our team consists of highly skilled engineers, consultants, helpdesk staff, and cybersecurity specialists. We provide expert support tailored to your specific needs.

NENS has been delivering exceptional IT services for over 30 years. Our dedicated team provides comprehensive IT solutions, ensuring your business remains secure and ahead of the competition.

Thank goodness for NENS and the IT crew! NENS was able to come into my computer remotely and fix everything! The engineers are so helpful and skilled! What a relief to have this talent available for our business.

Our knowledgeable and friendly helpdesk staff are available to resolve technical problems, answer questions, and offer guidance, ensuring minimal disruption to your operations.

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We assess your existing IT infrastructure, identify opportunities for improvement, and outline actionable steps to enhance performance, security, and efficiency. Regular reviews and updates ensure the plan remains aligned with your evolving business objectives.

We meet or exceed our SLA 97.2% of the time, with an average response time of 1.6 rings and Level 1 ticket resolution in 40 minutes, showcasing quality and consistency each and every time.

Equipped with amphibious floats, Air Tractor’s AT-802F Fire Boss is a fixed-wing single engine scooper that adds another dimension of capability for wildland firefighting operations.

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Specialized industry knowledge can be a game-changer. NENS offers tech support with unique expertise in Life Sciences, Biotech, and Financial Services sectors. We understand the intricacies of these industries, and their scaling, security and supports needs.

Our commitment doesn’t end there. We consistently meet or exceed our SLA’s 96.4% of the time. With NENS, you’re assured of swift, efficient IT support in Boston whenever you need it.

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Our proactive approach ensures your IT environment remains secure, efficient, and reliable, allowing you to focus on your core business activities with confidence.

For more complex problems, our skilled engineers are available for onsite support, ensuring hands-on troubleshooting and immediate resolution. This dual approach guarantees comprehensive coverage, allowing us to address any IT challenge promptly.

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Our dedicated account and technical managers oversee this alignment, ensuring that your IT support in Boston is always in sync with your aspirations.

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We perform routine checks, apply necessary patches, update software, and optimize your infrastructure to ensure peak performance. By staying ahead of potential problems, we help reduce the risk of unexpected downtime and costly repairs.

We help businesses of all sizes. Whether you need IT support for small business or network services for your enterprise, we can create a solution that suits you.

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When near a water source, the Fire Boss can perform continuous scoops and drops on a fire for 3.5 hours without needing to return to a tanker base to refill. Given that most human settlement is near water, and at least two-thirds of historical fires in the US have been within ten miles of a scooper-accessible water source, there is undeniable value to adding the Fire Boss to firefighting arsenals.

IT support is crucial for businesses looking to thrive in today’s economy. With our four levels of managed IT support, we tailor solutions to your needs, allowing you to focus on business growth. NENS ensures that computer support isn’t just reactive but proactive, aligning with your business objectives and driving efficiency.

When you choose NENS, you’re not just getting computer support in Boston; you’re gaining a partner who understands the nuances of your industry.

Our strategic planning process involves collaborating with your executive team to develop a detailed, forward-looking plan that addresses your current needs and anticipates future growth.

We proactively identify and resolve potential issues before they impact your business, providing you with peace of mind.

These technological advancements and our ongoing commitment to innovation makes us a more efficient and effective partner in the war against wildfires.

All our support teams are based locally, ensuring rapid response and world-class IT management services. We do not outsource, so you always deal with the same dedicated professionals.

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The NENS team was not only flexible and quite agile in thinking about the different solutions but also became experts in new technology alongside my team.

With NENS, you get the flexibility and reliability of both remote and onsite support, ensuring your business operations run smoothly and efficiently.

Get support for all of your team’s information technology needs with 24/7 computer support in Boston. With additional backup and disaster recovery initiatives, ensure that your business is prepared for any potential IT issues.

Responsiveness is the backbone of effective tech support. At NENS, we pride ourselves on our unparalleled response times. Imagine having access to a team that answers your call in just 1.6 rings.

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Alignment with your vision is crucial for our managed IT support in Boston. NENS champions this with our six-quarter IT strategic roadmap. We collaborate with your executive team, ensuring that tech support initiatives align seamlessly with your business’s goals.

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