Other payloads in development include a LED light distraction system, which embeds multiple power light sources into a small, rugged aviation aviation-grade aluminium shell. The extremely powerful forward-facing torch or strobe white LED, the green laser pointer, and the fully programmable RGB LEDs will provide a strong tactical advantage from a safe distance.

Its rugged, simple-to-use design has been developed to deliver support for indoor operations in difficult to access and hazardous places, reducing the risk to officers and ground staff.

In fact, since 2016, military, law enforcement, government, and security teams around the globe have been able to benefit from an innovative indoor tactical sUAV (aerial robot | drone), the highly successful Loki Mk2, already adopted by more than 1,000 teams across five continents, including 20 EU countries, 47 US states, and all 10 Canadian provinces.

Learn about incident response (sometimes called cybersecurity incident response) and the processes and technologies organizations use for detecting and responding to cyberthreats, security breaches or cyberattacks.

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Incident response creates a system where issues have a clear path to resolution and helps build institutional knowledge over time. This knowledge—either held by staff or integrated into an automated system that is driven by AI—helps document important performance metrics, such as mean time to resolution (MTTR). These metrics help ensure that the organization is maintaining a high level of service and providing an excellent customer experience.

Building off the success of the Loki internal tactical drone, SKY-HERO have expanded their eco-system, now offering a lightweight, throwable ground robot, purpose-built for the collection of real-time data and intelligence.

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As for the Loki Mk2, the Sigyn Mk1 is operated via the same handheld controller, GCS Mk2, providing a strong AES-256 encryption and diversified analogue audio-video receptors which prohibit signal interception and secure all vehicle, payload, and intelligence data.

This homemade software is the true and vital nervous impulse of this unique Unified Indoor Tactical Recon Robots system, orchestrating all the aerial and terrestrial vectors simultaneously deployed to enable the execution of high profile and time-sensitive missions by allowing operators to focus on the success of their mission.

My name is Sam, I’m the UAV Strategist for Public Safety across across the UK and I’m here to give you a little insight into drones for the emergency services. The Marketing Team have kindly let me write a blog about what I do, and how Coptrz are helping Emergency Services across the UK adopt […]

An embedded inertial motion sensor allows smart drive modes and automatic forward-facing camera selection. It uses market standard batteries, swapped within 30 seconds. Quieter than an sUAV, it allows a more discreet approach to identifying potential threats or unknown dangers.

Upon launch, the Sigyn will be compatible with the Typhon Sound Distraction. This payload provides the operator with 5 single shots or a 5-round salvo; each measured at 165+Db and assists with tactical entry, quick deployments etc. It can also be clipped on without needing any tools, making the payload easily transferable from the Loki Mk2 drone and the Sigyn Mk1 rover. The payload is non-lethal, which negates the risks associated with conventional pyrotechnical devices.

With roots in the IT service desk, incident management has long served as the primary interface between IT operations (ITOps) and the end user. As technology has advanced and become more complex, so has the way organizations view incident identification and incident response. The practice has expanded far beyond helping users fix problems to become a process for maintaining constant app uptime and accelerating continuous improvement efforts.

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Because DevOps is rooted in continuous improvement, there is a significant focus on post-mortem analysis and a blame-free culture of transparency. The goal is to optimize the overall system performance, streamline and accelerate incident resolution, and prevent future incidents from occurring.

Business success today is measured by uptime and high customer satisfaction. That means that for many organizations, IT is the business.

The difference plays out in remediation and how responders approach fixing the issue. Incident response is reactive. Incident management teams get an alarm and address the incident. However, when addressing a problem, IT teams identify the root cause and then fix it. Problem management takes a proactive approach, looking at various types of incidents and patterns that emerge to understand how future incidents can be prevented.

Like today’s IT teams, DevOps teams often use automated provisioning, incident prioritization and artificial intelligence (AI)-enabled root-cause analysis tools to ensure uptime, address the most pressing incidents first, and learn how to fix future problems more quickly. (Or prevent them in the first place.)

Incident management within a company’s IT operations, often referred to as ITIL incident management, addresses a wide range of issues that can impact service and business operations, from a laptop crashing or a printer error to wifi connectivity issues and network downtime.

The indoor tactical robotics suite from SKY-HERO is undergoing a huge expansion in 2022, providing tactical operators with access to an easy-to-use, intelligent recon ecosystem that revolutionises mission safety.

The anticipated DJI Dock 2 has launched, promising a design that is both lighter and more powerful than before. This year has seen significant advances in autonomous flying technology. Plans from the government show that by 2027, the UK plans to widely use Beyond Visual Line of Sight for drone operations. Drone docks or drone […]

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Incident management tools, automation, and AIOps help teams identify problems and fix them quickly. This, in turn, improves efficiency by allowing teams to focus on core business operations instead of constant firefighting.

With an effective incident management system in place, teams can address major incidents faster and extract insights for root cause analysis. When team members document how past incidents were resolved, they start to create a playbook with templates for solving similar incidents in the future.

Learn why the old “break-fix” strategy doesn’t work for modern IT organizations and how an AI-powered solution can help you stay competitive.

DevOps teams are focused on finding more efficient ways to build, test, and deploy software, which in part, requires addressing incidents quickly. Like ITIL incident management, DevOps incident management aims to fix issues without disrupting operations. For example, DevOps teams might monitor for poor mean time between failures (MTBF) metrics, which can indicate that there’s an underlying issue that needs to be investigated.

All organizations need to fix problems and resolve incidents. It’s how they keep the business running. But there are also clear benefits to having effective incident resolution tools—and teams—that can react quickly without major disruption to the business. Those benefits include the following:

The Sigyn tactical rover is purpose-built with aviation-grade carbon fibre and reinforced with polycarbonate frames for a rugged but lightweight build, allowing the operator to deploy the bot with a singlehanded throw. It provides the operator with a front and back wide-angle ultra-sensitive Day-Night camera, eight dimmable IR LEDs and a payload connection system to execute complex tactical missions from a safe stand-off distance, in any light conditions.

They benefit all from a smart operating firmware, Odyssy, infusing the entire tactical robot ecosystem with innovative algorithms and artificial intelligence components. Odyssy supports the operation of multiple SKY-HERO’s vehicles (sUAV/sUGV), sensors, payloads, data links, and other sub-systems from as little as one operator control station capable of handling all those advanced operations at the same time by combining intelligence with high-performance and unrivalled capabilities.

Learn why IBM was named a Leader and “the most consistent AIOps vendor in the Universe in terms of performance across all sub-categories.”

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An incident is a single, unplanned event that causes a disruption in service, while a problem is the root cause of a disruption in service, which can be a single incident or a series of cascading incidents.

Founded in 2013, SKY-HERO provides innovative tactical unmanned vehicles for challenging indoor environments. Their products are designed to keep people safe and meet the growing operational needs of law enforcement and security forces around the world.

A service-level agreement (SLA) defines the level of service a company is required to provide to a customer. Therefore, incident response and management play a key role in meeting the metrics and key performance indicators (KPIs) defined in the SLA.

Incident management is a process used by IT operations and DevOps teams to respond to and address unplanned events that can affect service quality or service operations. Incident management aims to identify and correct problems while maintaining normal service and minimizing impact to the business.

If your security/defence teams already rely on the Loki drone for their daily scouting ops, you’ll now benefit from genuine additional ground support based on similar advanced technologies and, of course, bringing its share of advantages. The new Sigyn Mk1 sUGV reconnaissance robot is a rugged, simple-to-use, throwable ground device conceived to deliver scouting support in difficult-to-access and hazardous places.

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This small but rugged controller also allows a single operator to control any combination of up to four Loki sUAS and/or Sigyn UGVs simultaneously. Additionally to the controller screen, a new Tactical Wrist Viewer allows other team members to choose between and watch any of the four devices’ feeds, regardless of which device is currently being controlled.

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Learn how to reposition your IT teams from “cost centers” to “collaborators” and how to tailor, update, or even rethink your approach to your IT and AI strategy.

Innovate faster, reduce operational cost and transform IT operations (ITOps) across a changing landscape with an AIOps platform that delivers visibility into performance data and dependencies across environments.

Within ITSM, the IT department has various roles, including addressing issues as they arise. The severity of these issues is what differentiates an incident from a service request.

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Incident management, under the framework of ITSM (IT service management), functions as one aspect of the ITSM service model. Rather than focusing on creating systems and technology, incident management for IT is more user focused. It aims to keep IT infrastructure operating properly, whether it be an app or an endpoint, such as a sensor or desktop computer.

The growing complexity of IT operations, which is driven in part by the many applications organizations rely upon in day-to-day business operations, has made incident response tools and automation more important than ever.

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Organizations typically create an incident management process that documents the sequence of events the response team should take. All stakeholders should know which staff are responsible for handling incidents, the time it should take to solve the issue, when to escalate the incident to the next level, and how to document the incident and the way it was resolved.

Fully designed, tested, and constructed in Europe and the United States in conjunction with the world’s top counterterrorism squadrons, SKY-HERO’s Unified Tactical Indoor Recon Robotics System appears today as the ideal reconnaissance tool for first responders. Like the drones that we have become used to, the Sigyn robot guarantees a safer collection of real-time data from the field of operation.

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When incidents are fixed right (and faster) the first time, it improves service quality for the end user. This begins with a clear and easy-to-use system for reporting service disruptions and continues with good communication as incidents are addressed.

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A service request, simply put, is when a user is asking for something to be provided, such as advice or equipment. Services can include requesting assistance with a password reset or getting additional memory for a desktop computer.

The new suite of payloads, from diversionary devices to sensors, will expand to support the Sigyn Mk1 and be interchangeable between both unmanned vehicles. All those tactical components are seamlessly integrated into the SKY-HERO’s Unified Tactical Indoor Recon Robots System.

Incidents can cause a host of problems for organizations, from temporary downtime to data loss. When done well, incident management can provide an efficient and effective way to fix all kinds of incidents with little disruption and leave organizations more prepared for future incidents.