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These are just a few techniques and tips commonly taught in de-escalation training for healthcare professionals in the NHS.

Suppose a patient or a family member is displaying dangerous or unpredictable behaviour. In that case, employing more comprehensive approaches to conflict resolution may be necessary.

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At IKON Training, we recognise that a complete approach is necessary to ensure your staff are equipped with the tools to handle any situation.

He ensures the health, safety, and well-being of all program participants and leads the IKON team to minimise the use of restrictive practices.

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Our expert team is passionate about helping healthcare organisations create safe and positive working environments by providing the necessary skills to effectively manage conflict and challenging situations.

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With a background as a Personal Safety and Physical Trainer for Suffolk Constabulary, James is committed to using his real-life experience to continually review, adjust, and enhance new and current training programs.

Axon Capture is built specifically for law enforcement and allows officers to capture digital evidence right from the field. The app eliminates the need to carry three separate devices for photo, video, and audio recording. Instead, it builds upon the capabilities already in your pocket with the security and organization needed to protect truth. You can add category, title, and GPS coordinates to any evidence before you upload the data to Evidence.com. Axon Evidence account required.

Violence and aggression can arise in many settings, including healthcare, social services, and law enforcement, making de-escalation a necessary component of any organisation’s training program.

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The developer, Axon Enterprise, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

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Once identified, many triggers can be avoided, making it essential for healthcare professionals to observe, identify, and document potential triggers as part of a proactive strategy for minimising stressful or distressing situations.

James encourages a vibrant, interactive, and rewarding learning environment, making him a people person dedicated to providing knowledgeable and engaging programs.

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Precursors are behaviours that often precede challenging episodes and may be an obvious prelude to distressed or aggressive behaviour. Identifying and understanding precursors is crucial for pre-empting and managing challenging behaviour. Triggers are specific to individuals and can be recognised from earlier episodes, making it essential for staff to be aware of them. By doing so, healthcare professionals can effectively plan and prepare for challenging situations and ensure the safety and well-being of all parties involved.

For example, empathy, active listening, cultural competence, and effective communication are all critical skills for managing challenging behaviour in a healthcare setting.

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If you’d like to know more about what makes our training so effective, convenient and popular, simply look around our website.

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De-escalation is a critical skill that can help prevent harm to patients, nurses and healthcare workers. As a type of conflict resolution, it involves using various techniques to manage challenging behaviour and reduce agitation and anxiety.

Challenging behaviour in many individuals tends to occur during specific interventions, such as care tasks, administration of medication, or at particular times of day, such as mealtimes.

By providing a comprehensive approach, you will support the safety of frontline NHS Healthcare professionals with the tools needed to limit the daily impact of violence and aggression.

Effective de-escalation requires compassion, empathy, and a willingness to understand the patient’s perspective. It is an essential skill for nurses and healthcare professionals who work with patients who may be agitated or aggressive.

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In these cases, de-escalation training may not be enough, and additional training and support may be required to manage the situation effectively. Furthermore, de-escalation techniques are only one aspect of a broader range of skills and knowledge that nurses and healthcare professionals need for challenging situations.

While de-escalation training is undoubtedly valuable and essential for healthcare professionals, it is important to remember that it is not a solution for all situations.

“In our line of work, we encounter many aggressive patients in ED, and although physical violence is rare, the important training provided by IKON has given me confidence to deal with any type of challenging situation.”

To enhance your ability to prevent and manage challenging behaviour, it is essential to identify patterns in the occurrence of such behaviour. Searching for patterns can help a team predict when challenging behaviour is more likely, to plan, prepare, and prevent it.

Understanding an individual’s triggers is essential. Triggers can be environmental, physical, or emotional factors. They may include the care environment, interventions, activities, objects, thoughts, feelings, pain, or discomfort.

At IKON, we recognise the importance of de-escalation training and have developed a comprehensive program that covers essential topics such as communication, active listening, and conflict resolution strategies. De-escalation training equips healthcare workers with the skills and knowledge to manage challenging behaviour effectively and prevent escalations into more severe incidents.

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This is a great way to upload photos when I have a small amount to add to a case. However, the recent update where ID and Category fields are required for each photo before being allowed to save it to the upload queue is a hassle. It was much easier in the past to quickly title each photo and move to the next, then batch edit the ID and Category for all in the upload queue, then uploading. Not allowing photos or other items to be uploaded until they have the required fields seems like a better option. Also, the return of auto-capitalization after hitting the spacebar each time would be appreciated.

The app UI is simple to use. The biggest problem with the app is the fact you cannot choose multiple pictures from your library at once to upload to the app. The multi select works once you have the pictures in the app to add categories and case numbers. It becomes tiresome and time consuming when you add one picture from your library at a time. Please add the fix!

De-escalation training is an essential and valuable part of managing challenging behaviour in healthcare settings. Still, it should be recognised that it is only one component of a broader range of skills and knowledge needed to handle difficult situations successfully.

Our comprehensive approach to de-escalation training covers everything from communication skills to physical techniques, conflict resolution, and managing challenging behaviour. While de-escalation training is essential to any healthcare worker’s training, more is needed.

It’s important to note that de-escalation training should be tailored to the specific needs and challenges of each healthcare setting, so the techniques and tips may vary depending on the context.

Trust IKON Training to provide your staff with the comprehensive knowledge they need to stay safe and secure while delivering excellent care.

I’m an investigator and this app has helped consolidate some tools that I previously carried. It works well and picks up great audio. Investigators at my agency are not assigned body cameras so when doing high risk things I run video and mount it to my vest. For typical voice recording and body camera stuff it works well. External controls would be a nice touch but I understand that is limited by the functionality of the phone. This app would be five stars but when using the front/face camera in landscape mode, the video is flipped upside down. Also, you cannot black out the screen without stopping the video. It will look like it’s still recording but in all my tests the video stops when the screen is blacked out. Being able to black out the screen would be extremely useful for conducting interviews, specifically in a car.

De-escalation training is crucial in managing challenging behaviour courses but it should not be the sole focus. A comprehensive approach to conflict management should also include threat identification, warning signs, and handling of aggressive individuals. De-escalation training can result in significant benefits, such as reducing overall expenditure, lost workdays, and complaints and improving staff retention.

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Identifying why and what has triggered the individual’s behaviour to become agitated will provide you with the opportunity to support them and keep everyone involved safe.

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We provide a flexible approach to delivering our training, whether you require in-person face-to-face training, virtual training or a more  comprehensive online support and resource solution.

De-escalation techniques for nursing and healthcare staff primarily focus on defusing situations before they escalate into physical violence or aggression. While it teaches how to approach situations calmly and confidently, they may need more tools to manage challenging behaviour beyond this.

Alternatively, if you’d like to speak to us directly about your needs, call us on 01473 927333; we’d be happy to help. Or email [email protected].

However, it is more effective when combined with other training to create a comprehensive toolkit for staff. Isolated skill-based training should be part of a wide-ranging strategy that includes managing challenging behaviour and conflict resolution training.

“Interesting, interactive practical sessions were provided by IKON. The techniques we’ve been taught have already proved very useful in our working environment.”