Yes, that’s the right question. Because there will definitely be more than one single incident response checklist. The best checklists are those that apply to specific scenarios and break down a specific

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The letter ‘A’ means the dry cleaner can use any solvent when cleaning your garment, the letter ‘P’ excludes Trichloroethylene, and the letter ‘F’ means only petroleum solvents can be used.

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Even though the terms incident response process and incident response procedures are often used interchangeably, we’ve used them in specific ways throughout this guide. An incident response process is the entire lifecycle (and feedback loop) of an incident investigation, while incident response procedures are the specific tactics you and your team will be involved in during an incident response process.

The most important lessons to learn after an incident are how to prevent a similar incident from happening in the future. In addition to potential updates to your security policy, expect incidents to result in updates to your security awareness program because invariably, most incidents result from a lack of user education around basic security best practices. At the very least, this checklist should capture:

We know how frustrating it is when you pull your whites out of the machine only to find a stray red sock had sneaked in with them and turned everything pink.

The incident response team members - especially those who are outside of IT - will need ample instruction, guidance, and direction on their roles and responsibilities. Write this down and review it individually and as a team. The time you spend doing this before a major incident will be worth the investment later on when crisis hits. Everyone involved, especially the executive team, will appreciate receiving regular updates, so negotiate a frequency that works for everyone and stick to it.

If you see the bucket full of water with a cross over it, it means that the garment can’t be washed in a washing machine. If the same cross appears over a twisted piece of cloth, it shows that you’re not supposed to wring the garment, otherwise you risk damaging it.

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A circle with a line at the bottom left means it should be cleaned on a short cycle. A diagonal bar at the top right says to dry clean with reduced moisture, whereas a line at the bottom right instructs the item be cleaned on low heat. A circle showing a line at the top left says not to use steam finishing.

Hand wash symbolclothes

task or activity into bite-site chunks. They may also involve a few meandering offshoots – or “if then” – branches off your main checklist, and that’s likely where the richest detail will be necessary. Keep in mind though that you may not be able to predict all incident scenarios, and these checklists won’t necessarily capture everything that could happen.

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Still a little confused about how to wash different fabrics? Download our fabric care symbols guide, so you can keep it at hand when doing laundry. Or, see our laundry tips and articles on washing and sorting, and in no time, you’ll be washing your clothes like a pro!

Drying is also an important part of the laundry process. To make sure your clothes don’t shrink accidentally, follow the instructions on the fabric care label, and your fabric will thank you.

Hand wash symbolon washing machine

But, at the same time, it’s a necessary evil these days. How many times do you have to hear that data breaches are inevitable in a single day? Especially at an RSA conference, not to mention your LinkedIn news feed or the front page of USA Today.

Your tumble dryer also has special cycles for different fabrics, and your laundry labels can offer you specific instructions about which one to pick.

Washing label symbols

Data capture and forensics analysis tools; System backup & recovery tools; Patch mgmt. and other systems mgmt; Security Awareness Training tools and programs

Document all aspects of the incident response process, especially communications regarding data collection and the decision-making processes.

Advice: Give your executives some analogies that they’ll understand. For example, an incident response process is like a subscription-based business model, e.g. software-as-a-service. It’s always on. It’s important to point out that there will be stages of criticality for incidents, some that will require more serious reporting and external involvement, and some that won’t. See Chapter 3 for more details on this.

Do not machinewash symbol

It’s not unusual to see a lot of InfoSec warriors use military terms or phrases to describe what we do. Things like DMZ and “command and control” are obvious examples, but one of the best that I’ve seen for incident response is the OODA Loop. Developed by US Air Force military strategist John Boyd, the OODA loop stands for Observe, Orient, Decide, and Act.

Chocolate is an amazing dessert, but when it gets on your clothes, you may be wondering how to remove chocolate stains from white shirts.

If you see a hand above the bucket of water, it means that you should stick to hand washing that garment, because its fabric may get damaged if you toss it into the washer.

When most of us hear terms like “incident response process and procedures” our eyes tend to wander, and our attention starts to drift. Yawn, right?

The more observations you can make (and document) about your network and your business operations, the more successful you’ll be at defense and response.

Get inside the mind of the attacker so that you can orient your defense strategies against the latest attack tools and tactics. These are constantly changing so make sure you have the latest threat intelligence feeding your security monitoring tools to ensure that they are capturing the right information and providing the necessary context.

Every business operation will dictate what’s considered essential for that specific business, because the critical business systems and operations to recover first will be different. That said, there are a few general types of checklists that can be considered essential for any business. Here are a few examples, along with a few references for additional information.

Bonus tip: Use incident response checklists for multiple response and recovery procedures, the more detailed, the better. We cover the essential ones in chapter three.

Advice: Explain - at a high level - how incident response works. As a continual process, it’s a daily activity, that moves from high level investigations and pivots to specific abnormalities or outages, sometimes developing into something more significant, and sometimes not. Share an example of a specific investigation and offer to provide weekly updates on incident response process metrics, cyber security threat trends, system performance data, user activity reporting, or any other information that would be relevant for the executive team.

Bonus tip: Share additional observations with executives that could improve overall business operations and efficiencies - beyond IR.

Don’t wait until an incident to try and figure out who you need to call, when it’s appropriate to do so, how you reach them, why you need to reach them, and what to say once you do. Instead, develop a detailed communication plan with the specifics of when to put it into place and don’t forget to get overall consensus on your approach. The entire incident response team should know whom to contact, when it is appropriate to contact them, and why. In particular, review the potential worst case scenarios (e.g. an online ordering system going down right in the middle of Cyber Monday) and identify the essential staff who can get these critical systems back online, as well as the management team who will need to remain updated throughout the crisis.

Alternatively, if the garment is machine washable, then you’ll see dots inside the bucket icon, representing the recommended maximum temperature. Some labels will say what the optimal setting is in degrees directly, like the symbols shown above, but others may only indicate this information through dots. If you have a label showing a bucket with dots, this is what they mean: one dot means 30°C (this is the machine cold wash symbol), two dots is 40°C (wash in warm water), and four dots is 60°C (wash in hot water). Some labels may also show three (50°C), five (70°C), or six (95°C) dots.

Each system will have a different set of checklist tasks based on its distinct operating system and configurations. It’s also important to note the time it takes for each step required to restore operations, and also test full system backup and full system recovery while you’re documenting each checklist. There should also be specific steps listed for testing and verifying that any compromised systems are completely clean and fully functional.

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At the end of the day, it’s a business process. In fact, an incident response process is a business process that enables you to remain in business. Quite existential, isn’t it? Specifically, an incident response process is a collection of procedures aimed at identifying, investigating and responding to potential security incidents in a way that minimizes impact and supports rapid recovery.

A square with a circle inside means that the item can be safely tumble dried. If the symbol is crossed out, do not tumble dry your garment, but let it dry naturally instead.

Take it from me and many of my friends who wear these battle scars… the more you can approach an incident response process as a business process - from every angle, and with every audience - the more successful you will be.

The following symbols will give you additional information on what kind of solvent the dry cleaner can use when cleaning your garments.

If you see a bucket full of water, it means that your garment is machine washable. The sign that shows a line drawn underneath the bucket tells you that your piece of clothing should be washed on a synthetic cycle, and two lines recommend the use of a gentle, delicate, or wool wash cycle.

At first, wash care symbols may appear confusing, but in reality, they’re fairly easy to understand. Each wash care label is designed to tell you what fabric your garment is made from, and there are additional laundry symbols to guide you on how to take care of said garment. Read on to find out all you need to know about the meaning of these washing instruction symbols.

Fabric care labels also say what temperature you should wash your clothes on. You can find out the wash temperature from the sign that looks like a bucket filled with water, just like the washing symbols above, but you’ll see a number and the degree sign.

Meet with executive leadership, share your analysis of the current security posture of the company, review industry trends, key areas of concern, and your recommendations. Set expectations on what the IR team will do, along with what other companies are doing, as well as what to expect in terms of communications, metrics, and contributions. Find out the best way to work with the legal, HR, and procurement teams to fast track requests during essential incident response procedures.

A square with a circle and three vertical lines inside represents drip drying. A single horizontal line in the middle indicates flat drying. A curved, drooping line means hang to dry. A square with diagonal lines in the corner informs you that you should dry that item in the shade.

One of my former bosses was also a former pilot, and so of course, we had a checklist for everything. And after going through one too many real fires (not to mention fire drills), I can safely say I’m really glad we had them. And I can also safely say that they were constantly being edited for clarity and efficiency – after training exercises, and after real incidents. There was always a better way to do something, and certainly a better way of explaining how to do it.

Truth: It’s hard to believe, but there are still skeptics about the very real cyber security risks facing us, and the even more real possibility of becoming the next victim. When it comes to cyber security, looking at past experience reveals nothing about what could happen in the future, particularly considering the pace of innovation happening in cyber crime.

Accelerate your threat detection and incident response with all of the essential security controls you need in one easy-to-use console.

There are some delicate clothes that should be cleaned only by professionals, and this is where dry cleaning becomes a great help. A plain circle without the square tells you that piece of clothing is dry clean only, but if you see this symbol crossed out, then do not dry clean.

Bonus tip: You’ll also need to document when it is or is not appropriate to include law enforcement during an incident, so make sure you get the necessary input and expertise on these key questions.

Truth: Actually, an incident response process never ends. It’s a continual process, like other business processes that never end.

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Imagine you’re a pilot in a dogfight. You need a tool to determine the best way to act as quickly as possible when you’re under attack. It’s a useful analogy when applied to an incident response process.

SANS, one of the premier sources of information for the incident responder, recommends that each incident response team member have an organized and protected “jump bag” all ready to go that contains the important tools needed for a quick “grab-and-go” type of response. Their recommended items include:

Laundry symbols

Truth: As many of us know, we’re constantly working on incidents. Evaluating log files, investigating outages, and tweaking our monitoring tools at the same time. Some of these are related to each other, and some aren’t. And again, it’s constant, daily work.

Dry cleansymbol

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Bonus tip: Use incident response checklists for multiple response and recovery procedures. The more detailed, the better.

When you see an iron on the clothing label with dots inside, this tells you what the maximum temperature should be when you iron the garment. If the iron doesn’t have any dots, you can iron your piece of clothing at any temperature. In general, delicate items like wool and silk fabrics will have one dot, synthetics will have two, and linen and cotton will have three on their label. If the pictogram shows an iron with a cross over it, you shouldn’t iron that garment, and if the two lines of the cross appear at the bottom of the iron, it means you shouldn’t steam your garment.

During the process of investigating an incident you’ll likely need to look deeper at individual systems. A checklist that provides useful commands and areas to look for strange behavior will be invaluable. And if your company is like most, you’ll have a mix of Windows and Unix flavors. Customize each checklist on an OS basis, as well as on a functional basis (file server vs. database vs. webserver vs. domain controller vs. DNS).

Advice: Time for more executive education. Point out that you’ve done your best to mitigate major risks up until this point, but the adversary continues to up their game. It’s sort of like that moment in Jaws, “you’re going to need a bigger boat!”

As we’ve mentioned several times already, you’ll need to document many things during your job as an incident responder. The best way we’ve seen to capture an accurate, standard, and repeatable set of information is to do it with a form. And, thankfully, SANS has provided a form for every type of security incident tidbit you’ll need from contacts to activity logs with specific forms for handling intellectual property incidents.

Training, communication, and continual improvement are the keys to success in acting effectively during an incident. Team members should know what is expected of them and that means in-depth training, detailed run-throughs, and keen attention on how to continually improve teamwork and the overall process.

The number of dots inside the tumble dry symbol indicate what temperature setting to use: One dot stands for low heat, two for medium, and three for high heat setting. No dot means that you can tumble dry your clothes on any heat setting. You shouldn't use heat or hot air when you see a black circle.

Orient: Evaluate what’s going on in the cyber threat landscape & inside your company. Make logical connections & real-time context to focus on priority events.

By the way, the assets that you consider as important to the business may not be the ones that your attacker sees as important (more on that concept in Chapter Three).

Wash care symbols are small pictograms to help you decide how to care for your garments. For example, with the help of these symbols, you’ll be able to decide whether your clothes can be washed in a washing machine, or if they need to be washed by hand, etc. There are several groups of symbol types, so we’ve grouped them up for easier understanding.

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Washing machine symbols meaning

Your garment’s fabric care label will also advise you if it can handle bleaching agents, so before you reach for the bleach, check out these symbols.

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If you can’t tumble dry an item, then you’ll see symbols that tell you how to air dry. Some garments need to be laid flat, and others drip dried, so see the signs below for more instructions.

Ask yourself and your leadership, what are our most important assets? In other words, what servers, apps, workloads, or network segments could potentially put us out of business if they went offline for an hour? A day? What information could do the same if it fell into the wrong hands?

Hand wash symboldishes

You can safely use bleach on your clothing when you see an empty triangle on the label. Diagonal lines inside the triangle means you can use non-chlorine bleach, and when you see a triangle crossed out by two lines, it’s best to stay away from bleaching to protect the garment.

When there is a bar below the tumble dry symbol, use the ‘Permanent Press’ or ‘Synthetics’ settings. Two bars below the tumble dry symbol means that you should use the ‘Delicate’ setting. Otherwise, tumble dry as normal.

Consider this chapter your resource guide for building your own incident response process, from an insider who’s realized - the hard way - that putting incident response checklists together and telling other people about them can honestly make your life easier. In fact, it may even help you keep your sanity. Believe me.

Before even thinking about the specific incident response procedures you’ll need to set yourself up for success by doing the following:

Log Analysis; SIEM Alerts; IDS Alerts; Traffic Analysis; Netflow Tools; Vulnerability Analysis; Application Performance Monitoring