If your camera still doesn’t work, here are some other things to try. For best results, try the possible fixes in the order presented.

Test your camera with the Camera app. Select Start , then choose Camera from your apps. If you're asked to allow access to the Camera, select Yes. If the camera works in the Camera app, the problem might be with the app you're trying to use. Open Camera

Tip for Video Storage: Vivint charges $5 per month for cloud storage of each camera. If you’d rather not pay the cloud storage fee, you can purchase a $249 Vivint Smart Drive with one TB of storage space, which is enough to store about 30 days of continuous video history for up to four Vivint cameras.

If you've tried the steps in this article and don't find a solution that works, use Windows Feedback Hub to report an issue. This will help Microsoft find the cause of this problem and improve your experience.

In your antivirus software settings, look for settings that block access to your camera or permission to use your camera. For help, visit your antivirus software company’s website.

Note: The in-box UVC driver may not support all the features of your camera. For example, Windows Hello face recognition may no longer work if it was supported by the camera manufacturer's driver using custom USB extensions not supported by the in-box driver.

Based on our tests, the SimpliCam and Smart Alarm from SimpliSafe is the best infrared camera for indoor use, while the Lorex 4K Nocturnal Smart IP Camera is the best outdoor infrared camera. The Nest Cam Indoor, Arlo Pro 3, Blink Outdoor, and Vivint Outdoor Camera Pro also made our list of the best infrared cameras on the market.

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While you don’t need to sign up for a SimpliSafe security system to use SimpliCam or Smart Alarm, it’s something we recommend so you don’t miss out on their best features, especially from the Core (formerly Fast Protect plan). Sure, it’s $31.99 per month. However, you also gain cellular backup, environmental monitoring, secret alarms, video verified alerts, and access to our favorite feature, Live Guard Protection.

When comparing infrared cameras— or any type of security cameras for that matter— we use a methodology that measures the overall value of each camera. We take into account the cameras’ price, video quality, audio, integrations with smart platforms like Alexa and Google Assistant, artificial intelligence, and video storage options. We also test out each camera to get a good grasp of the installation process and ease of use.

Test your camera with the Camera app. Select Start , then choose Camera from the list of apps. If you're asked to allow access to the Camera, select Yes. If the camera works in the Camera app, the problem might be with the app you're trying to use. Open Camera

The icing on the cake was the Nest Cam (indoor) artificial intelligence. The camera came with person detection built-in, so we only received notifications of events that truly mattered, when people walked by. And when we finally decided to get a Nest Aware subscription, the camera got even smarter. It started recognizing familiar faces, which we later named in the app, it alerted us of the sound of people talking and dogs barking, and it allowed us to set activity zones. With the activity zones, we were able to tell the camera which areas mattered most to us, which significantly reduced the number of false alarms we received.

Select the Driver tab, then select Uninstall Device. Select the check box for Attempt to remove the driver for this device, then select OK.

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Find the problem webcam from the list of devices shown in the Device Manager. It should appear either under Cameras or Imaging devices.

If you're using an external camera, try using it with a different USB port on your device first. If that doesn't work, or your camera is built in on your device, try this:

Select the Driver tab, select the Driver Details button, and look for a file name that includes stream.sys. If it’s there, your camera was designed before Windows 7 and you'll have to replace it with a newer camera.

If you're using an external camera, try using it with a different USB port on your device first. If that doesn't work, or your camera is built in on your device, try this:

As much as we love SimpliCam and Smart Alarm, we wish they were a little smarter. While the ability to distinguish between humans and pets is nice, they’re still lacking features that are becoming more common, like facial recognition or activity zones. However, the value of these cameras comes from the professional monitoring features, which are continually improving. For example, a Live Guard-like feature is available now for SimpliSafe’s outdoor camera as well, although it requires a more expensive monthly subscription.

The cost of infrared cameras differs from brand to brand. The prices of the infrared cameras on our list range between $100 and $300.

The Outdoor Camera Pro was also pretty smart. It didn’t bother us with alerts involving pets or vehicles passing by. It only alerted us when it saw people, which was incredibly useful considering that it’s professionally monitored. We wouldn’t want to receive a call from our alarm company every time a dog walks by, especially here in Brooklyn.

If 4K cameras are too much for your network, though, don’t worry. We’ve also tested 2K and 1080p cameras from Lorex and they all deliver good video quality. Some of them have narrow fields of view (less than 100-degrees diagonal). That’s our biggest gripe with Lorex cameras, but since they’re affordable, you can easily purchase additional cameras to cover every space without breaking the bank.

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Note: The in-box UVC driver may not support all the features of your camera. For example, Windows Hello face recognition may no longer work if it was supported by the camera manufacturer's driver using custom USB extensions not supported by the in-box driver.

If the previous solutions don’t work, try searching for similar problems in the Microsoft Community forum and search for Camera. If you don’t find a solution, go ahead and share details about your experience there, then check back later for responses.

For this review, in particular, we paid close attention to the cameras’ night vision ranges, especially for the ones that can work outdoors. If you have a wide front lawn or backyard, you’re going to want to have a camera with a night vision range of at least 40 feet. For indoor cameras, it’s a slightly different story. There tend to be more reflective surfaces indoors, which could create glares when viewed from an infrared camera. That’s why we chose indoor cameras that either had a shorter night vision range or an adjustable infrared intensity.

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When your camera isn't working in Windows 11, it might be missing drivers after a recent update. It's also possible that your antivirus program is blocking the camera, your privacy settings don't allow camera access for some apps, or there's a problem with the app you want to use.

On the other side of the argument, some believe that infrared night vision is superior because it provides a wider illumination range than visible light. And since infrared is invisible to the human eye, infrared cameras are harder to spot. The downside is that you’d have to deal with black-and-white footage.

To let your device access the camera, select Start , then select Settings  > Privacy  > Camera . In Allow access to the camera on this device, if Camera access for this device is turned off, select Change and turn on Camera access for this device.

If you recently updated Windows 11, you might need to give apps permission to use the camera. In newer versions of Windows 11, some apps won't have default access to the camera.

Those switches or buttons may not be easy to find, so make sure you check all possible places. For example, it could be:

SimpliSafe is one of our favorite DIY home security systems. We’ve set up one in less than 30 minutes. The SimpliCam and Smart Alarm cameras are no different. Just find a nearby outlet and connect them directly to the internet, and you’re up and running.

Infrared cameras are equipped with two necessary components: LED lights that emit infrared light, which is invisible to the human eye, and an image sensor that can see infrared light. The LED lights illuminate the camera’s surroundings for the image sensor, which then creates black-and-white, night vision images.

Easy to set up and built-in intelligent motion detection to reduce false alarms, it’s easy to see why SimpliSafe is our top choice.

Here’s how Live Guard works. When we simulated a break-in and triggered our SimpliSafe sensors, a live agent accessed the video feed and spoke to us through the Smart Alarm camera’s speaker. If it was a real break-in, they would have told us to scram. We quickly chimed in to let the agent in on the situation and gave our secret code to confirm it was us.

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Check for updates. Select Start , then select Settings  > Update & Security  > Windows Update  > Check for updates. If you see the option to View optional updates, select it to see if there are updates available for your camera. Allow available updates to install, then restart your device when it's ready.

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Just take note that Lorex markets the Nocturnal series towards businesses, and the price reflects that. If you’re looking for something more wallet-friendly, Lorex also offers other lines of cameras with impressive night vision. For example, most bullet-type cameras in the Fusion series offer at least 80 feet of night vision. They also boast color night vision, should you wish to activate it.

Select Close to acknowledge settings choices and go back to Device Manager. The webcam will now appear under the Cameras category in the Device Manager list.

Restart your PC. If you haven't restarted your device since the camera stopped working, you should do so. Select Start , then select Power  > Restart. Waking up your device from sleep isn't the same thing as a restart.

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We also looked for features that can further improve the night vision experience. An example of this is the Nest Cam IQ Indoor’s ability to tell apart natural light and bursts of artificial light coming from, let’s say, a burglar’s flashlight. As a result, it can’t be fooled by burglars trying to “blind” the night vision.

Include details about what you were doing, or specific steps you were taking, when the problem occurred. Be sure to use Recreate my problem when you submit your feedback in the Feedback Hub.

If there are no updates for your camera, try to select Advanced options > Optional updates, and look for any driver updates for your camera. Allow available updates to install, then restart your device when it's ready.

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Select the Driver tab, select Roll Back Driver, and then choose Yes. (Some drivers don’t provide this option. If your driver doesn’t have Roll Back Driver available, go ahead to the next fix.)

Our Expert Advice: We recommend security cameras with cloud backup in addition to local storage. It’s always better to have backup video storage in case a burglar steals or destroys your camera. NVRs and DVRs, which are devices with a hard drive that can store videos, might work as well provided that they are kept hidden away.

The night vision ranges of infrared cameras vary. For outdoor use, we recommend cameras with a night vision range of at least 40 feet, whereas indoor cameras need a night vision range of up to 20 feet.

Start by running the automated camera troubleshooter in the Get Help app. Get Help automatically runs diagnostics and takes the correct steps to fix most camera issues.

Thanks to its IP65 rating, which meant it’s sealed shut and protected against dust and water jets, we were able to install the Arlo Pro 3 almost anywhere. And because it’s powered by batteries, we didn’t need to run a wire to keep it plugged in; although we did have to charge its batteries every three to six months. For those reasons, the Arlo Pro 3 also made our list of the best wireless cameras.

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Lorex makes a lot of great outdoor security cameras, and among them, the Lorex 4K Nocturnal Smart IP Camera is one of the best. As the name implies, the Nocturnal camera works great at night. It has a night vision range of up to 90 feet in total darkness, and when aided by ambient lighting, it can see as far away as 130 feet. That’s impressive and particularly great for an outdoor camera.

If the Get Help app is unable to resolve your camera issue, do these steps first before working through the possible solutions listed:

Lorex offers some of the best 4K security cameras, in our opinion, and many of them are in the Nocturnal or Fusion series. Most of them are also outdoor cameras. That’s a critical detail. Clear day and night video quality is essential for outdoor cameras. They should be able to capture minute details – the color of clothes someone is wearing, license plates, etc – and so we highly recommend using 4K cameras outdoors.

Some older cameras that were designed for older devices aren't compatible with Windows 10. Here's how to check if your camera is compatible:

Made by the alarm company Vivint, the Vivint Outdoor Camera Pro is the only one on this list that offers proactive protection. Whenever someone approached our front door or lurked too long within the surveillance zone that we defined, the camera issued warning lights and tones to let them know they’ve been spotted. The red warning light was particularly intimidating at night, as it glowed like an eye watching from the shadows.

All of the best security cameras have night vision. It’s an essential feature for around-the-clock video security, but as to which type of night vision is most effective, experts are divided. Some say color night vision provided by a visible light source is the best. It lets you see more details. Others say that those same lights give away the position of cameras and might invite tampering.

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If you recently updated Windows 10, you might need to give apps permission to use the camera. In newer versions of Windows 10, some apps don’t have default access to the camera.

The Nest Cam (wired, indoor) is one of our favorite indoor cameras for many reasons, one of which is the superb video quality. It’s a 1080p HD camera – ways away from 4K – but the 4K image sensor and HDR make its videos pop.

In most cases, infrared cameras are better than color night vision. That’s because infrared cameras don’t rely on visible white light, so they are more covert. However, if you want your cameras to see in color day and night, color night vision might work better for you.

We also make sure that the cameras are up to our standards. When it comes to the video quality, we like our cameras with at least 1080p HD resolution, a 120-degree viewing angle, and of course, infrared night vision. For the audio, we prefer cameras with two-way talk so we can hear the camera’s surroundings and talk through the camera’s speakers whenever we want. Security features like motion detection and person detection are also necessary, and it’s always a huge plus if the camera offers facial recognition and/or activity zones. Finally, every camera needs video storage. The ideal setup for us is one that has local storage like a micro-SD card and with cloud backup, but we’re also not one to turn down cameras with free or affordable cloud storage plans. And if the camera supports continuous recording, that’s even better.

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FYI: If you don’t want SimpliSafe accessing your cameras whenever they want, you can use the privacy shutter to cover the lens. You can also adjust what alerts and live feeds the monitoring center receives in the SimpliSafe app.

Some laptops and portable devices have a physical switch or button that turns the camera on or off. When it's turned off, your device may not recognize that there's a camera installed, or it may cause your camera to show an image of a camera with a slash through it. If your laptop has a switch or button, make sure it's in the on position before using your camera.

If you're having problems with an app that you did not install from Microsoft Store, make sure that Let desktop apps access your camera is turned on. You can't turn off camera access for individual desktop apps. Internet browsers, like Microsoft Edge, and many video conferencing apps, like Microsoft Teams, are desktop apps that require this setting to be turned on.

Find the problem webcam from the list of devices shown in the Device Manager. It should appear either under Cameras or Imaging devices.

Editor’s Note: While Lorex offers some exceptional outdoor cameras, we found that ADT provides higher-quality security components. ADT has smart cameras for indoors and outdoors, as well as a best-in-class professional monitoring service. Learn more in our ADT Security System Review.

If your camera still doesn’t work, here are some other things to try. For the best results, try the possible fixes in the order presented.

Both sides make good arguments, but we’re going to focus on security cameras with infrared night vision. There’s more of them on the market, so picking the best one is a bit more difficult. We understand that every user has different needs, so we’re going to look at six different options while giving you a detailed look at each camera’s pros and cons. This way you can find the perfect camera for your specific requirements.

After allowing access to the camera, go to Choose which Microsoft Store apps can access your camera and turn on camera access for the apps you want. Only apps installed from the Microsoft Store will show in this list.

Include details about what you were doing, or specific steps you were taking, when the problem occurred. Be sure to use Recreate my problem when you submit your feedback in the Feedback Hub.

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Here at Security.org, we test all products that we recommend, either individually or as a part of a larger security camera system. So whether you’re looking to buy an indoor camera to monitor your house day and night, an outdoor camera for your backyard, or one that you can use indoors and outdoors and adjust to different light conditions, we got you covered. Without much further ado, here’s our full list of 2024’s best infrared cameras!

The Nest Cam (indoor) comes equipped with a set of two high-powered 850nm infrared LEDs. This type of infrared LEDs provides better illumination than the other type, which is 940nm. In Nest’s case, the indoor camera can see up to 15 feet away in total darkness.

Most available USB webcams are UVC (standard USB Video Class) compatible cameras. They will work with the UVC driver that is included in Windows (the in-box UVC driver). If your webcam is not working correctly, swapping to the in-box UVC driver may resolve the issue. Please follow the steps below to change drivers (admin rights are required).

Note: If camera access for the device is turned off and greyed out, you'll need an administrator on the device to turn on camera access for you.

If you've tried the steps in this article and don't find a solution that works, use Windows Feedback Hub to file a bug. This helps Microsoft find the root cause of this problem.

Those switches or buttons may not be easy to find, so make sure you check all possible places. For example, it could be:

When your camera isn't working in Windows 10, it might be missing drivers after a recent update. It's also possible that your antivirus program is blocking the camera, your privacy settings don't allow camera access for some apps, or there's a problem with the app you want to use.

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Now, that’s not nearly as good as Lorex’s outdoor cameras, but being an indoor camera, the Nest Cam’s night vision range is sufficient. In fact, you don’t want to go overboard with indoor camera night vision. Narrower indoor spaces often have lots of reflective surfaces that could create glare if your night vision LEDs are too strong, so in this case, sufficient is better.

As a part of the Vivint security system, the Outdoor Camera Pro integrated well with our alarm system. There’s a setting that let us use the camera as a siren for our Vivint system. In case we weren’t home, the camera could tip off passers-by and our neighbors that there was something going on. In fact, we asked our friendly neighbors to call the cops if they ever hear the outdoor camera’s siren go off.

And last but not least, we included infrared security camera options that offer professional monitoring. Many law enforcement agencies confirm that video verification through monitored security cameras can help speed up police response.3 So with a professionally monitored infrared camera, you’re sure to get the help you need in case of a break-in whether you’re home or not, day or night.

FYI: In addition to the red infrared lights that glow up on the camera’s face, the Nest Cam Indoor has status lights, which are visible and easy to spot. This might become a problem if you plan on using the camera as a hidden cam.

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Before any app can access your camera, make sure camera access is turned on for apps in your user account. Make sure that Allow apps to access your camera is turned on.

HDR, or High Dynamic Range, enhances videos by adding life and color to them while eliminating glare. It also highlights shadowy areas so you can see those dark corners that criminals love. This results in balanced, life-like footage. The Nest Cam may not be a 4K camera, but the video quality is superior to most other 1080p HD cameras we’ve tested.

Select the Driver tab, select Roll Back Driver, and then choose Yes. (Some drivers don’t provide this option. If your driver doesn’t have Roll Back Driver available, go ahead to the next fix.)

Although the Blink Outdoor was battery-powered, it didn’t require much attention from us. That’s because it has a long battery life that can last up to two years before needing a replacement. Of course, given how much we used the Blink Outdoor during our testing, we had to replace its batteries after a year, but that’s still impressive.

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If the Get Help app is unable to resolve your camera issue, do these steps first before working through the possible solutions listed:

As an IP camera, the Lorex 4K Nocturnal camera needs an NVR in order to work, but that’s not an entirely bad thing. The NVR served as the camera’s local storage, allowing it to record rolling videos without expensive monthly cloud storage fees. Better still, with a Lorex NVR with smart detection technology, the camera was able to tell apart people and vehicles from other moving objects.

The Arlo Pro 3 offered both infrared and color night vision. We used the infrared option when we wanted the camera to be less conspicuous and also when we wanted it to have a better night vision range. As for the color option, the Arlo Pro 3 utilized its built-in 6,500 K spotlight to see things in clearer detail, colors and all. This night vision mode proved useful when we wanted to identify the color of the van suspiciously parked out front in the middle of the night, just in case it was a burglar surveying our place.

Restart your PC. If you haven't restarted your device since the camera stopped working, you should do so. Select Start > Power  > Restart . Waking up your device from sleep isn't the same thing as a restart.

Select the Driver tab, then select Uninstall Device. Select the check box for Delete the driver software for this device, then select OK.

Some laptops and portable devices have a physical switch or button that turns the camera on or off. When turned off, your device won't recognize that there's a camera installed, or may cause your camera to show an image of a camera with a slash through it. If your computer has a switch or button, make sure it's in the on position before using your camera.

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If you installed the app from the internet, a disc, a USB drive, or your IT administrator installed the app for you, it might not be a Microsoft Store app. To check, go to Allow desktop apps to access your camera and make sure it's turned on. Internet browsers (like Microsoft Edge) and many video conferencing apps (like Microsoft Teams) are desktop apps that require this setting to be turned on.

In your antivirus software settings, look for settings that block access to your camera or permission to use your camera. For help, visit your antivirus software company’s website.

Contrary to what many believe, most burglaries actually occur during the day.2 Fortunately, the Arlo Pro 3 not only captured clear nighttime videos but also high-definition daytime videos. With a 2560p HD resolution that is significantly higher than the standard 1080p HD, 160-degree field of view, and up to 12x digital zoom, the Arlo Pro 3 protected our apartment day and night.

The Blink Outdoor is an affordable but very capable outdoor camera with superb night vision. It’s also pretty easy to install, thanks to its wire-free set up. It runs on battery power, so you don’t have to worry about running power cables through your yard. That also means that you can install Blink Outdoor in secluded and dark areas where intruders might try to hide. If you have a spacious back yard or an outdoor shed where you keep your tools, this could be a good camera to place there.

Most available USB webcams are UVC (standard USB Video Class) compatible cameras. They will work with the UVC driver that is included in Windows (the in-box UVC driver). If your webcam is not working correctly, swapping to the in-box UVC driver may resolve the issue. Please follow the steps below to change drivers (admin rights are required).

Select Close to acknowledge settings choices and go back to Device Manager. The webcam will now appear under the Cameras category in the Device Manager list.

If the previous solutions didn't work, try searching for similar problems in the Microsoft Community forum and search for Camera. If you don’t find a solution, go ahead and share details about your experience there, then check back later for responses.

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Note: If camera access for the device is turned off and you can't select Change, you'll need an administrator on the device to turn on camera access for you.

Start by running the automated camera troubleshooter in the Get Help app. Get Help automatically runs diagnostics and takes the correct steps to fix most camera issues.

Unfortunately, we can’t monitor our cameras 24/7, especially not at night. That’s where the free local storage comes handy. Unlike most available options today, Blink doesn’t require a cloud subscription. All you need is a Sync Module 2, which is a hub-like device for Blink cameras, and a USB flash drive. If you connect Blink Outdoor to a Sync Module 2, it will be able to capture, record, and store motion videos locally without ongoing monthly costs.

We reviewed the footage on our phone to see what the live agent could see. It was surprising how good the night vision image quality was, as the infrared LED lights are quite discreet. Even if it was in black and white, we could clearly make out small details. That’s Gabe by the way, playing the role of a trespasser in our simulations.