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Loaner items are subject to availability. If an item is not available for the requested time slot, Freshservice suggests other times when it will be available. This is really helpful in a number of cases. For instance, if a user needs an item for a project, they can plan ahead and perhaps book it for an earlier slot.

You might need to add fields on the 'Request Form' for the item (like 'Employee ID, Manager's Name', for instance). For this, you can drag and drop custom fields from the right pane. The 'Location', 'From', and 'To' fields cannot be removed by the admin. The 'From' and 'To' fields are mandatory fields that the requester needs to fill while requesting a Loaner Item. The 'Location' field is only shown to the requester if any of the loaner assets are associated with a location.

Quantity Visible: Check the box to make the item's quantity visible on the portal. This field is not displayed if the item type is 'loaner', as the quantity is restricted to one in the case of loaner requests.

The Service Catalog helps you showcase the services you offer, so end users can easily request for them. You can also add service items that can be loaned to users.

Status (Draft/Published): Here's something important: If a Service Category does not have any 'published' items, it will not be displayed on the portal.

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In case the item is returned by the user before the requested time, then the 'To' time in the Service Request has to be changed to the time when the item was returned and the Service Request 'stage' has to be changed to 'Returned'  for the item to be available for the next user.

Estimated Delivery: This can also be made visible on the portal. This field is not displayed if the item type is 'loaner'.

With Loaner Service Items you can display service items that can be requested by a user for a specific period of time. For instance, if a user is traveling to a 3-day event and needs an iPad or a tablet just for that duration, it doesn’t need to be permanently assigned to them. Once the item is returned to the IT team, it can be made available in the service catalog again and can be reused by another user.

Asset type/Product: This makes sure Freshservice accepts requests only if a loaner asset is available, else Freshservice will suggest other available times to the requester.

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Hit Save when you’re done. You can also see a preview of the item by clicking Save & Preview (as the name suggests, it updates the item in the database and then displays a preview).

Example: Mark wants an iPad for 3 hours, from 2 PM to 5PM. However, he returns the item early at 4 PM. The item state has to be marked as 'Returned' for other users to loan the item from 4 PM.