De escalation techniquespdf

De escalation techniquesmental health PDF

For example, employees working alone, working late at night, or working in high-crime areas, are all more likely to be subjected to an act of violence; that’s according to OSHA.

So what can you do in order to help de-escalate a conflict situation? Here are some tips, and remember, this isn’t a step by step list, but rather a menu of options that may prove useful...

De escalation techniquesnursing

And if you have workers who routinely deal with angry customers, you know how things can get out of control, and that workers need a strategy for resolving those situations.

Anticipating potential conflict is important for preparedness, and there are many verbal and non-verbal cues to be mindful of as situations unfold.

Most importantly, have a plan to protect yourself if the worst case scenario unfolds; how do you escape, defend your life, or protect other colleagues.