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Ticket reassignment refers to the process of transferring the ownership or responsibility of a ticket from one entity to another. This could involve shifting a support ticket from one customer service agent to another within a help desk environment. The primary goal of ticket reassignment is to ensure that the ticket is handled by the most suitable individual or group, to improve efficiency and customer satisfaction.

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Reassign is the rewriting of a ticket from one agent to another during the life of the ticket. This can be caused, for example, by the agent's lack of knowledge or experience in a specific topic, the agent's unavailability, or a request to change agents.

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This database provides publicly available data of federal grants and military equipment transfers to more than 250 local law enforcement agencies across the nation along with demographic and police department data for those jurisdictions. It also provides, where available, information about police misconduct complaints filed by individuals, consent decrees, and settlement amounts.

A ticket can be reassigned (transferred) from one agent to another during its lifecycle. The reasons for this can be various, such as the agent being inexperienced in a particular field, the customer requesting another agent, the agent’s unavailability, and many others.

When local law enforcement agencies receive federal funding, they are obligated to comply with civil rights laws. Use the information in the database to support demands for accountability for law enforcement agencies believed to be engaged in discriminatory or otherwise unlawful conduct.

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The data and information included on this site are gathered using application programming interfaces (APIs) or are obtained from publicly available sources. The APIs retrieve data from the websites of government-operated agencies and publish it on this database unaltered. The NAACP Legal Defense and Educational Fund, Inc. (LDF) and the Thurgood Marshall Institute (TMI) cannot verify the accuracy of any reported data. The data and information provided herein are solely intended to be educational tools and do not constitute the provision of legal advice, nor do they establish any attorney-client relationship with LDF or TMI.

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After learning about reassigning tasks, you might want to explore common customer support mistakes to avoid. This article will help you understand what to steer clear of to improve your customer service skills. If you're preparing for a job in customer support, the customer service interview guide provides common questions and tips. It's a great resource to help you prepare and succeed in interviews. To further boost your support capabilities, consider exploring customer service tools. These tools can significantly enhance the efficiency and effectiveness of your support team. Lastly, if you're curious about the role of a customer representative, this article explains their responsibilities and how they can benefit from customer service software. It’s perfect for anyone looking to understand this vital position in customer support.

Reassigning tickets isn’t recommended as it can be quite time-consuming for agents. Also, the customers may not be happy about being thrown between agents. In case of too many reassigns on the same ticket. However, reassigning is a part of the attended transfer process, so it’s better your agents don’t skip it.

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The advantage is that the client can get a quick response to a bothering topic. However, you should not do this multiple times with one ticket as it can be dissatisfying with customers and can also be burdensome for agents.

Police accountability starts with people like you deciding to stand up for what’s right. Join our fight to bring fair policing practices to communities of color across the country.

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Learn about reassigning tickets in LiveAgent, including reasons, benefits, and efficient usage. Reassigning helps provide quick responses but should be limited to avoid customer dissatisfaction and agent burden. Try LiveAgent for free!

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