Some of these deaths stem from an individual having preexisting medical conditions but sometimes it is because officers use the weapon incorrectly.

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A 2011 report from the U.S. Department of Justice found that conduct energy devices, such as tasers, "can significantly reduce injuries to suspects and the use of CEDs can decrease injuries to officers."

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A number of facial recognition software makers are now incorporating artificial intelligence technology into their products. These systems actually learn more about faces and become more accurate with use.  Last month POLICE published an in-depth report on two of these AI-powered facial recognition tools.

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An RMS is an enterprise-wide software solution designed to ensure that an organization’s information is constantly updated and accessible to the personnel who have been granted permission. The FBI says a police RMS “provides for the storage, retrieval, retention, manipulation, archiving, and viewing of information, records, documents, or files pertaining to law enforcement operations…An effective RMS allows single entry of data while supporting multiple reporting mechanisms.”

Many RMS solutions incorporate information from FBI databases such as NCIC (National Crime Information System), NICS (National Instant Criminal Background Check System), IAFIS (Integrated Automated Fingerprint Identification System), and others. That means the computers and mobile devices running this software must have CJIS (Criminal Justice Information System) compliant security. This includes dual-factor authentication such as a password and biometric identifier or a password and a randomly generated authentication code provided by a text message or an app.

Converting analog ticketing processes to digital ticketing can save officers a lot of time and increase agency revenue. Digital ticketing using e-citation software from companies like Saltus Technologies and Tyler Technologies reduces the time required to write a ticket and improve the accuracy of the information on the ticket. They increase agency revenues two ways: officers are back on the road faster to issue more citations and very few tickets are thrown out for bad information. Handwritten tickets are often illegible and result in mistakes.

The Raleigh Police Department's policy states the use of a taser or a 'conduct energy weapon' is required to be reported and a Use of Force reported will be competed any time a taser is used.

One of the largest providers of online training is Vector Solutions, formerly known as TargetSolutions, is a one-stop shop for online training. Integrated applications help agencies save time and effort managing training, assessing competencies, and documenting policy acknowledgements. Vector Solutions offers more than 250 hours of training on a wide variety of topics created specifically for law enforcement. The training platform also features a dynamic FTO solution, featuring customizable daily observation reports and forms to assess officers’ competencies, document performance over time and track policies.

Schedule Express from SafeCities is a dedicated public safety scheduling tool. The cloud-based software follows the agency’s rules, including collective bargaining agreements, and is configured to account for the agency’s staffing levels. It even alerts administrators when there is a shortage of personnel for a shift.

Fatal Encounters reported 13 incidents of fatal taser use in North Carolina; ranking it as the 12th state in the country for fatal encounters.

Puckett Williams said she thinks agencies should continue focus on de-escalation tactics given how many of these incidents begin.

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Even before the explosion of anti-police sentiment in 2020, training was one of the most difficult personnel issues facing law enforcement agencies. Putting officers in the classroom means taking them off of the street. And the officer shortage is making that even more complicated, especially with overtime budgets stressed to breaking so that agencies can’t just pay officers overtime to make sure the community is covered. That’s why more and more agencies are conducting training online.

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There have been around 500 fatal taser encounters with police between 2010 and 2021 across the country, according to Fatal Encounters.

One of the greatest benefits of RMS is enhanced officer safety. Officers can learn almost instantly the criminal background of the individual they are encountering by using either a laptop, a tablet, or even a phone. They can also learn about other officers’ contacts with that subject.

Redaction is critical for body camera programs because the public expects agencies to release the video they capture at critical incidents such as officer-involved shootings and they expect them to release it quickly. But agencies can’t just release the video without removing sensitive images like driver licenses and license plates, child victims, and undercover officers.

The Charlotte- Mecklenburg Police Department and city of Charlotte had to pay $10 million for a wrongful death suit that involved an officer fatally shot a teenager in the chest with a taser in 2008.

The I-Team's review of the incidents documented in North Carolina by Fatal Encounters found many of the cases started with a call involving a nonviolent incident. Many of the encounters escalated when police said the individual was acting erratically or resisting arrest.

Myhand said most agencies are required and do review their use-of-force incidents annually to evaluate what training needs to change and what tools are ineffective.

One of the things they never show in TV cop shows or even in most true crime documentaries is the amount of paperwork involved. Investigations used to kill whole forests of trees. Now, there are so many pieces of digital information that have to be gathered for any investigation. There are video files, still images, audio files, and hundreds of document scans so you don’t have to kill quite so many trees.

A previous review of nationwide incidents by USA TODAY and the Arnolt Center found, "Four of five cases that ended in death began as calls for nonviolent incidents, and 84% were unarmed."

Omnigo makes one of the leading investigations management tools. The company’s Evidence Management can be used by patrol officers, crime scene investigators, and detectives to organize evidence and maintain the chain of custody. The evidence can also be easily and securely shared with other agencies such as the prosecutor’s office.

There are few tasks as challenging for law enforcement administrators as scheduling their personnel to ensure that enough officers are on duty. It’s a task affected by union rules on seniority and vacation and so many other issues.

Even today, there are still agencies where command staff produces the schedule with pen, paper, and Post-It notes. There are also agencies where command staff produce the schedules using computer software that is not designed for workforce scheduling such as word processing tools and spreadsheets. And some agencies use scheduling software that is not designed for public safety operations. Dedicated law enforcement scheduling software can be a major time-saver and money-saver for law enforcement agencies, as it frees up some of their highest paid officers to perform other duties.

Storing and organizing all of those files has become a major challenge for law enforcement agencies. That’s why one of the fastest growing categories of police technology is investigation management software.

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Veritone has applied its aiWare artificial intelligence technology to the problem and developed Redact, a device agnostic video redaction solution. Redact works with any video and audio streams that do not have proprietary formats. Speed is another great benefit of Redact, Veritone says the software can process one hour of video in less than an hour. Customers pay for the service per hour of data redacted, and there is no upfront cost to acquire the software. Redact is pushed out to users in the cloud, so the software is updated continuously. Veritone even provides storage space on its CJIS-compliant Microsoft Azure-based cloud at no additional cost to the user.

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IDentify from Veritone is a facial recognition tool that compares images captured at crime scenes with known offender databases. It saves investigators from the tedious and laborious process of flipping through images of known offenders trying to match them to an unknown suspect image. IDentify is built on Veritone’s aiWare platform, an artificial intelligence operating system that incorporates technologies developed by Veritone as well as technologies licensed for use from other developers by Veritone.

In the lawsuit that followed, Armstrong v. Village of Pinehurst, the court determined tasers should only be used if someone poses an immediate safety risk.

"We know there are instances where people have died from the use of a taser and sometimes those are because they were used improperly. Sometimes it was an unknown medical condition, but we have strict policies on the use of these and frequent training to make sure that our officers know how to use these in a proper way," he said.

The real power of desktop computers, in-vehicle laptops, and on-officer smartphones is their ability to run sophisticated software. Here’s a look at some of the types of software available to improve officer safety and officer performance and what they can do.

"We have found over the years that tasers are an incredibly effective tool at reducing officer injuries, suspect injuries and bringing successful conclusions to some of these incidents. But we also know that they can cause death," said Hendersonville Police Chief Chief Blair Myhand, who also serves as the North Carolina Association of Chiefs of Police president.

The number of annual incidents nationwide have declined since 2018 with 72% fewer fatal incidents reported in 2021 than in 2018.

Clearview AI is a very powerful AI-driven facial recognition tool that has been called “Google for faces.” The company’s technology gathers photos of people from public sources on the web, including social media sites like Facebook, Twitter, and Instagram.

"There are no villains and heroes which is why it's important to remember that law enforcement, is asked to do too much and people with mental illness are often failed by society," George said. "The outreach we do to law enforcement is meant to keep in mind that everyone has legitimate interests and everyone's safety is paramount."

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The most popular police report dictation software is Dragon LE from Nuance. Dragon LE is designed specifically for law enforcement use and offers customization of its dictionary so that it can recognize police-specific terms. The latest version of Dragon, Dragon Professional Anywhere, is a cloud-based solution that does not have to be installed into each computer and does not require on premise servers. Dragon Professional Anywhere also has features that let administrators send out customizations and templates to all users in their agencies. Bundled at no additional cost with Dragon Professional Anywhere is Nuance’s mobile app, which allows officers to use Dragon on their tablets and phones.

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While no state or federal agency officially tracks the number of deaths or injuries that stem from police officers' use of tasers, the site, Fatal Encounters, attempts to track police-related deaths from the past two decades

Motorola Solutions is one of the leading providers of RMS tools for law enforcement. The company’s Spillman Flex allows users to enter and access data through a single-source database. Beyond standard RMS capabilities, Spillman Flex also can be used for crime analysis and integrates with Spillman’s Jail Management tool.

A 2011 fatal incident involving the Pinehurst Police Department led to a court case that changed the law surrounding when officers should use tasers. Ronald Armstrong suffered from schizophrenia and officers were trying to involuntarily commitment him when officers fatally tased him.

The report found injury rates on citizens ranged from 17-64% with a majority of the injuries involving minor bruises, strains and abrasions.

"Conducted energy weapons may be used when it is necessary to incapacitate or gain compliance from a person who is actively resisting, exhibiting active aggression, or to prevent individuals from harming others or seriously injuring themselves," the RPD policy stated.

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Cities like Durham and Raleigh have launched innovative ways to divert some of these calls away from an armed officer response.

Another leading investigations management tool is Investigate from ShotSpotter. Investigate lets the agency centralize all investigations information, facilitates the compilation of courtroom ready cases, and even offers a community portal for uploading digital evidence from phones. Investigate is the subject of this month’s “What Does My Tech Do?” article on page 72.

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"It makes it difficult to really gauge how large the problem is or what solutions might be because again, it would have to be taken on an individual department basis," said Kristie Puckett Williams, the Deputy Director for Engagement and Mobilization for American Civil Liberties Union of North Carolina.

"I'm going to be reading that five day report. Hopefully the tapes will be released and we'll be able to review the body cam footage or the dashcam footage," Puckett Williams said. "What I'm sad about is that someone had to die in order for us to be able to have these conversations. But what I'm hoping is that this conversation leads us to have a real conversation about what does safety look like and who deserves to be saved?"

Report dictation is another tool that many agencies are using to increase officer productivity. Report writing is one of the most time-consuming activities in law enforcement. It’s been estimated that report dictation software can save officers as much as two hours per shift.

"These are not like, 'Oh, there was a mass shooting and we were chasing this person with an AR-15 down the street,'" she said. "These are poor people, for the most part who don't want to go to jail that day, but whatever reason and these are very minor incidents that lead to someone being killed."

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Myhand said North Carolina does not have any specific training requirements or laws surrounding officers' use of tasers. Instead, these policies and training requirements are set agency by agency. Officers in his Hendersonville department receive annual training.

In another incident, RPD officers killed a man with a taser in 2013. Raleigh police responded to a call involving a naked male who they later learned violently assaulted a minor in his home. Forty-five-year-old Thomas Sadler died after officers used a TASER on him when he became "physically aggressive."

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"You don't know when you encounter someone with their medical history. So the police have no way of knowing that's why they should be very cautious about when and how they use these weapons, because they are just that weapons," said Puckett Williams. "So when is it acceptable to deploy weapons on citizens on residents of a community when is that acceptable?"

Investigation management software helps agencies organize, store, and share all of the information from their investigations. The software allows officers to view all of the elements of a case without having to search for the information scattered across the server in different folders compiled by different units in the agency or worse track down CDs, DVDs, and jump drives.

The policy stated that officers should avoid using the weapon on an individual's head, neck, genital area, and "the chest area that cross vectors the heart." Officers also need to avoid use near explosive materials, when the individual is pregnant, driving, in handcuffs, or in a position where they could fall.

Back at the turn of this century many law enforcement agencies that gave patrol officers access to computers were using mobile data terminals with very limited capability. Now officers have access to laptops in their vehicles and mobile devices in their pockets, all with thousands of times more capability than those MDTs. That means these system can do much more than let officers know information about their calls.

"We're really pushing de-escalation training now, which is something that you know, when I came on the job didn't exist," Myhand said. "We're learning from our past and not rooting ourselves in it and we are really looking to always get better and find better ways of doing our job and serving our communities."

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One of the major benefits of investigation management software is that it helps officers be more efficient when working on their cases. This is becoming more and more critical as agencies reassign some investigators to patrol duty, leaving others with even heavier caseloads.

Body-worn video systems have become so common that it’s odd to see an officer in uniform without one. But the camera is just one part of a video evidence capture and storage system. The total solution includes what’s known as “back end” software for managing and storing the files. Included in many of these system is a redaction tool.

This is a time-consuming process even with automated redaction tools. One way to make it faster and more accurate is automated redaction powered by artificial intelligence.

From the moment computers were first installed in law enforcement patrol vehicles, there was a need to provide officers with critical information without having them call dispatch on the radio. The solution was borrowed from other professions, the records management system (RMS).

Many police agencies were dealing with a shortage of cops even before the 2020 in-custody death of George Floyd and the rise of the defund and/or abolish the police movement. Now the officer shortage is even more acute and agencies are looking for ways to do more with even less.

Public Safety Professional Suite from CentralSquare Technologies also offers multiple capabilities, including RMS. Pro Suite is a powerful collection of computer-aided dispatch, records management, investigations, and jail management tools, but it runs on a single server, has just one point of login, is just one application, and uses only one database. Combining all of these tools into one suite, means officers don’t have to launch multiple programs and click between them to do their jobs. Pro Suite speeds officer response and gives them key safety information on subjects before they make contact.

There is likely no more controversial law enforcement technology than facial recognition. The technology works by using algorithms and formulas to convert certain aspects of peoples’ faces into numerical values and it is now being used as security on some consumer electronics. In law enforcement, facial recognition is most commonly used to develop leads in cases where video or photographic evidence was captured at the scene.

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The North Carolina chapter of the National Alliance on Mental Illness (NAMI) regularly works with agencies to develop crisis intervention teams. NAMI NC's Public Policy Director Ashish George said more efforts to de-escalate are needed to reduce these fatal encounters.

The death of Darryl Williams by Raleigh police on Tuesday was not the first time a person has died from a taser in North Carolina or in Raleigh.