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Please make sure the batteries is placed correctly, if it is, please put a different set of batteries in the scale and try stepping on it again. If the scale still won't turn on, please contact us via [Contact Us] menu.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

"Err" symbol on the display indicates that the scale is overloaded. Please note that the maximum measurable weight for this unit is 400 lb.

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9. The scale is not waterproof; never immerse the scale in water. To clean the surface, use a damp cloth or glass cleaner. Do not use soap or other chemical cleaning agents.

This device contains licence-exempt transmitters that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

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Filter data entries by date to check out the history of your measurements. You can also choose which measurement entries you wish to export.

13. To prevent interference or danger, do not use the device in an environment near equipment with strong electromagnetic fields.

5. Check the device before each use. Do not use the device if damaged. The continuous use of a damaged unit may cause injury or inaccurate results.

a. Register your account in the Renpho Health App using e-mail. You may also login using Guest mode if you do not wish to register.

2. Any persons who may be pregnant, suffer from osteoporosis, have a pacemaker, artificial joints, portable ECG or other metal devices implanted in their body are advised against using this product. If doing so, please use for weight measurement exclusively and wear shoes in order to bypass the electric current when stepping on the scale for measurement.

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Friends is another user using other Renpho scale, you can only have the access to view his/her data. Keep motivated with your friends!

If you think you are getting an inaccurate weight measurement, please try the below steps to fix the problem inaccurate issues：

RF Exposure Compliance This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

RENPHO Customer Service Team guarantees a quick response and hassle-free solutions to any issue you may have within business hours.

Then, put back the batteries and wait for 5 seconds. Now the scale has been automatic restart, you can step onto the scale.

Discover step-by-step instructions and helpful tips on how to effectively use and maximize the benefits of your RENPHO Smart Body Scales with our collection of comprehensive user manuals.

8. This scale is a high-precision measuring device. Never jump on, stomp on, or disassemble the scale. Handle it carefully to avoid breakage.

Warning: changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Because the RENPHO website and Renpho Health App are two different systems, you must create an account for the App. If the regular connection to Bluetooth failed, please try the below steps:

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Note: The following user manuals are for the following smart scale models: ES-CS20M / ES-32MD; ES-24M / ES-26GB-B / ES-26M / ES-26P1 / ES-BR003 / ES-28ML / ES-30M; R-A001 / R-A002 / R-A019 / ES-26BB-B / R-A005 / ES-CS20M (Marble)/ R-A033

2) To add friends, tap/select "Friends" you can add user(s) - add friends, then enter Renpho friends' account and Confirm.

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We know that the information you share with us is sensitive, and it's important to us that we honor your trust. Your scale creates a secure, one-to-one connection to your account on a device of your choice to sync your results, which are then backed up to our servers. We don't allow any third parties access to your data unless required by law.

Your RENPHO product purchase is covered by a one year limited manufacturer warranty from the date of delivery. For warranty terms and conditions, please visit:

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4. Use alcohol to clean the electrodes and glass cleaner to keep them shiny. Apply cleaning alcohol onto a cloth and wipe along the surface; Avoid soaps.

All measurement data can be viewed as a graphed trendline on a weekly, monthly, and yearly basis. Or view your data change trendline by your preferred time range.

e. Keep standing on the scale for 5-10 seconds. Pairing is successful when your metrics appears on the Renpho Health App.

3. All body composition data is for reference and should not be used as a substitute for advice from a licensed health care professional.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

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Bluetooth Connection: This symbol flashes when Bluetooth is not connected, and the symbol stays on when Bluetooth is successfully connected.

Note: Product registration is not required for the warranty. If you choose not to register your product, it will not diminish the product warranty.

Body composition analysis is an inexact science, regardless of the manufacturer or method of measurement. Because your scale combines the measurements it takes with variables stored in your user profile according to our algorithm, the numbers you see may vary from those you see using other measurement methods - which is completely normal. When you're measuring body composition, it's more important to pay attention to overall trends than day-to-day numbers.

1. The scale should not be used to diagnose or treat any medical condition. You should always consult a doctor prior to undertaking any diet or exercise program.