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Service: The product was delivered three weeks after order placed, delivered to the incorrect address, after two attempts to deliver. All this adds to your costs and hence high prices.Our response: Thank you for your feedback. Having investigated, it appears there was a clerical error which led to the goods being sent to the wrong address - for which we sincerely apologise. We understand the goods are now where they need to be, and have raised a credit to cover the cost of carriage as a gesture of apology. This has been addressed as a training issue with the individual concerned and steps have been taken to ensure this does not happen again. In terms of pricing; As a leading provider of health and safety workplace solutions we are committed to product quality, customer care, innovation and growth. In addition we offer: £500 instant credit High stock holding with courier delivery – next day for stock items. Thirty day no risk returns policy. No minimum order charge Customised product solutions Trustworthy safety legislation advice and expertise. We would like to thank you for taking the time to provide this feedback and hope that you remain a valued customer. Kind regards, The Seton Team.

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To learn more about dispatch, delivery and returns, please visit our Delivery Information page or call us on 0800 316 9700.

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*Orders to non-mainland UK locations and non-stock items (such as bulky, heavy or hazardous goods) may be subject to delivery charges. In the unlikely event that your order incurs additional charges, you will be contacted by our Customer Service Team at the point your order is being processed.

Product: You offer promotional codes, you enter on them on the system when you place the order but have never known it accept the codes, you always have to ring up.

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Service: you process the orderOur response: Thank you for your valued feedback. We are pleased to hear that you would rate the service you have received from us as good, but sorry to hear you have had problems claiming your free gift. Here at Seton we do offer a wide variety of exciting special offers that change regularly with different options for free gifts. If you would ever like to check what offers are currently available please do feel free to contact our sales team who will be delighted to assist. We have passed your feedback on to our web development team, and would like to thank you for taking the time to send us your feedback. Kind regards, The Seton Team