Agencies can use Call-Taker with HxGN OnCall Dispatch | Viewer to offer call-taking and dispatch services via separate teams. The solution is also available for use with HxGN OnCall Dispatch | Essentials for agencies that provide call-taking using simple dispatch workflows.

Dashboard combines summarized live data and rolling short-term data histories to maintain situational awareness, improve decision-making and achieve performance goals.

Social Media and Public Agencies: Strategies to Harness Communication Potential and Avoid Legal Challenges December 2 2024

Part of the HxGN OnCall Dispatch product suite, Smart Advisor utilizes a set of autonomous, analytical software agents within HxGN OnCall Dispatch | Essentials, Advantage, Viewer and Mobile Unit. Smart Advisor can also run in a browser alongside I/CAD 9.4.

In recent years UAV capabilities have been increasing rapidly while at the same time costs have been decreasing, making them more attractive for local governments. While many jurisdictions may begin with law enforcement-related applications, drones can be used in a variety of other service areas including public works, fire, planning, and more.

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HxGN OnCall Dispatch | Dashboard keeps control room staff and managers aware of live operations and developing trends without the costs or delays associated with developing, deploying and maintaining custom solutions. It delivers concise, dynamic summaries of live statuses and emerging trends for events and units. The solution features:

Disclaimer: MRSC is a statewide resource that provides general legal, finance, and policy guidance to support local government entities in Washington State pursuant to chapter 43.110 RCW. MRSC website content is for informational purposes only and is not intended as legal advice, nor as a substitute for the legal advice of an attorney. You should contact your own legal counsel if you have a question regarding your legal rights or any other legal issue.

Additionally, this Engaging Local Government Leaders (ELGL) May 31, 2019 podcast on Policing & Drones features Pullman Police Chief Gary Jenkins.

Customer Rules Engine allows you to get the most out of OnCall Dispatch by having Hexagon experts easily implement customizations or tweaks to the product. Business rules can also be implemented to support workflows and functions not available out of the box in OnCall Dispatch.

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The City of Pullman recently received an Outstanding Achievement in Local Government Innovation Award from the Alliance for Innovation for its police department’s Unmanned Aerial Systems (UAS) program.

Each week I scan the web for information about promising practices from a variety of local government think-tanks, professional organizations, news media, academia, and other related sources, to share with MRSC’s Insight Blog and e-newsletter readers. This post highlights promising practices in the use of Unmanned Aerial Vehicles (UAVs), commonly known as drones, for law enforcement and other purposes.

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Agencies with separate call-taking and dispatch functions can fulfill call-taker needs by deploying Viewer with HxGN OnCall Dispatch | Call-Taker.

HxGN OnCall Dispatch is a flexible suite of next-generation incident management capabilities. Supporting on-premises, customer-hosted or Software as a Service (SaaS) deployments, the intelligent software suite provides superior incident management capabilities in the public safety answering point (PSAP), emergency control room, station, unit or anywhere first responders need to go.

PRA/OPMA E-Learning Courses – Free video courses for city/town elected officials on the Public Records Act (PRA) and Open Public Meetings Act (OPMA).

While UAVs are commonly referred to as drones, some local government agencies are purposely avoiding this term in favor of “UAV” or other similar terms, to avoid the connotations associated with the use of weaponized military drones.

UAV programs hold strong promise for use in several local government program areas but the implementation of new programs presents complex challenges (e.g., compliance with extensive federal regulations and requirements) and potential roadblocks (e.g., public concerns over issues like privacy rights) that must be addressed.

A subset of HxGN OnCall Dispatch | Advantage, HxGN OnCall Dispatch | Call-Taker allows public safety agencies to view, accept and manage calls for service, and create, update and forward event records. Optional modules deliver advanced call-handling capabilities, including structured call-handling and those required to support NG911/112 and message-based communications with the PSAP.

Increase agility and cut management overhead with HxGN OnCall Dispatch | Administrator, a powerful browser-based tool that provides simple, centralized control of the system. Administrator streamlines configuration, maintenance and updating of clients, both in offices and units. It supports UI customization, such as laying out screens and forms, adding data fields and overriding labels. It also provides secure, flexible access control to data and functionality with role- and group-based definitions. The solution features:

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Offering flexible licensing and functionality, Advantage includes HxGN OnCall Dispatch | Dashboard for dynamic visual summaries of events, units and workloads.

Leveraging artificial intelligence (AI), machine learning (ML) and live data directly within the dispatch client, HxGN OnCall Dispatch | Smart Advisor provides real-time actionable insights during complex emergencies, from large, rapid-onset events to repeat offenses and linked incidents. It empowers decision-makers to intervene earlier and more effectively to improve outcomes, speed recovery and reduce impacts on communities, levels of service and personnel.

Pullman’s police UAS program is being used for search & rescue, traffic coordination, outdoor crime scene and traffic collision documentation, tactical deployment (SWAT), and other law enforcement purposes. The police department is also participating with Washington State University in a research project examining the use of drones in law enforcement. The department teamed up WSU to hold a series of community meetings to introduce the program and receive public input.

Pullman’s program was also recognized by the Alliance for Innovation for their use of UAVs in local government program areas beyond law enforcement. Multi-use programs that showcase the value of UAVs for purposes beyond law enforcement, such as public works (infrastructure inspection), fire (incident command), land use planning (aerial views of land use proposals), and GIS (data capture), show promise in gaining overall public support and acceptance for UAV programs, and it doesn’t hurt to have cross-departmental program support as well.

Get the latest local government news, analysis, and training opportunities in Washington State with MRSC’s Weekly Insights.

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The city is having problems with vandalism and graffiti at its public works yard. If it installs security cameras, is it required to post signs indicating the property is under video surveillance?

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When every second counts, PSAPs must harness relevant information to quickly assess complex situations and take effective action. Transform capabilities for call-takers and dispatchers with HxGN OnCall Dispatch | Advantage, which delivers richer situational awareness without overloading the operator. With Advantage, agencies can improve collaboration and coordination between the PSAP, units and field officers. The solution features:

The product is designed to be adaptable and useful in a variety of markets. It is particularly suitable for roadside agencies, non-emergency/low-priority public safety events and security companies, ensuring assistance is dispatched quickly, effectively and with transparency.

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HxGN OnCall Dispatch | Viewer provides a simple, cost-effective way to extend access to live dispatch information and basic functions while taking pressure off PSAP staff. Through a web browser, users outside the control room can view live operations, search live and historic information and create non-emergency events. The solution features:

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Promising practices adopted in Tukwila’s UAV program included a proactive citizen engagement and communications process describing the benefits of the UAV program and explaining how these tools will and will not be used (prior to roll-out) and the adoption of a comprehensive policy (included in the links below) that establishes clear limits on the use of UAVs, documentation of operations, and abuse prevention and accountability measures, as the program has gotten underway.

HxGN OnCall Dispatch | Essentials, a subset of HxGN OnCall Dispatch | Advantage, delivers simple dispatch workflows to public safety agencies. It is available for use with optional modules, including HxGN OnCall Dispatch | Call-Taker.

Elevate the operational capabilities of your agency with HxGN OnCall Dispatch | Automatic Dispatch, a cutting-edge add-on to the HxGN OnCall Dispatch suite. Designed to streamline dispatch operations, Automatic Dispatch reduces response times and enhances caller engagement by providing accurate arrival information.

The HxGN OnCall Dispatch suite provides police, fire, EMS and communication agencies with quality incident management and call-taking capabilities to deliver better service during emergencies and major events.

Tukwila’s deployment strategies were based on techniques and recommendations gathered from the U.S. Department of Justice’s Community Oriented Policing Services (COPS) office, the International Association of Chiefs of Police (IACP), the Federal Aviation Administration (FAA), The American Civil Liberties Union (ACLU) and the Washington State Office of Privacy Protections.

Two programs in Washington, one in the City of Pullman and the other in the City of Tukwila, offer several valuable insights and promising practices for successful UAV program implementation and deployment.

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Administrator offers a single sign-on option and uses industry-standard authorization protocols to secure access to the system. All configuration is stored as data, so updates do not affect user configuration.

HxGN OnCall Dispatch | Customer Rules Engine is a tool our Hexagon implementation team can use to help you customize HxGN OnCall Dispatch. Using Customer Rules Engine’s drag-and-drop editor, Hexagon experts can quickly build tailored business rules and user workflows within OnCall Dispatch to meet your organization’s specific needs, including automated changes to the UI.

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One of the keys to the successful implementation of law enforcement UAV programs centers on how public concerns over privacy rights are addressed both before and after a new program is launched.