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If the connection to the headset is the issue, try re-pairing the controller. You can do this through the Oculus app on your smartphone or the settings menu in your VR headset.

Make sure your Oculus headset and controller are up-to-date with the latest software. Outdated software can sometimes lead to performance issues.

With Asurion, enjoy peace of mind knowing your tech is protected with fast repairs and expert support—from your phone to your fridge.

Imagine being in a virtual adventure, when your Oculus® (now known as Meta Quest) controller stops connecting, leaving you stuck in the digital wilderness. Talk about game over.

Make sure your batteries have enough charge and that you’ve put them in correctly. If you're using rechargeable batteries, allow them ample time to charge before use.

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If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion store and our certified experts can get your device back up and running as soon as the same day.

The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.

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POISONWarn people of potential hazardous dangerous chemicals.Danger signs are for warning when a hazard or hazardous condition is not likely to be life-threatening.

Don’t worry—we’ve got you covered. At uBreakiFix® by Asurion, we understand how important game time is. From casting your Oculus to any screen to repairs and protection, our experts know how to keep your tech working as it should. Here are a few tricks you can try on an Oculus controller that’s not working.

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CustomisationWe recognise that first aid standard kits are great for basic use but may not be customised to your type of work environment. Accidental can work together with you to assess your workplace needs and can include specific products for your industry.

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Accidental Health & Safety is a locally owned and nationally represented on-site First Aid and Safety Solution Provider for all workplaces, dedicated to protecting your most valuable assets. Our number 1 goal is service to our customers.

Compliance Expertise Our specialty is ensuring your compliance obligations are fulfilled. Our experienced first aid specialists have access to up-todate knowledge of relevant standards, legislation and codes of practice.

Consider a factory reset as a last resort. This will return your headset to its original settings and can often resolve deeper software issues. If you need guidance, check out our guide to factory resetting your Oculus (Meta) headset.

With Asurion, enjoy peace of mind knowing your tech is protected with fast repairs and expert support—from your phone to your fridge.

Ways to improve your overall internet connection for online gaming in order to get rid of lag, fix ping and reduce latency for PS4, PS5 and Xbox One.

Set-Up & Scheduled MaintenanceAccidental recognises you’re busy running your business, that’s why we are here to take out the hassle of organising your first aid kit and making sure that the products are always in date and fully stocked to your needs – then and there, we restock on the spot! We organise with each individual workplace on the frequency of visits and can come as often as every month, quarterly or half yearly.