“In our line of work, we encounter many aggressive patients in ED, and although physical violence is rare, the important training provided by IKON has given me confidence to deal with any type of challenging situation.”

Sideroadright sign

Alternatively, if you’d like to speak to us directly about your needs, call us on 01473 927333; we’d be happy to help. Or email [email protected].

Trust IKON Training to provide your staff with the comprehensive knowledge they need to stay safe and secure while delivering excellent care.

If you’d like to know more about what makes our training so effective, convenient and popular, simply look around our website.

Sideroadahead sign

De-escalation is a critical skill that can help prevent harm to patients, nurses and healthcare workers. As a type of conflict resolution, it involves using various techniques to manage challenging behaviour and reduce agitation and anxiety.

Effective de-escalation requires compassion, empathy, and a willingness to understand the patient’s perspective. It is an essential skill for nurses and healthcare professionals who work with patients who may be agitated or aggressive.

Challenging behaviour in many individuals tends to occur during specific interventions, such as care tasks, administration of medication, or at particular times of day, such as mealtimes.

Precursors are behaviours that often precede challenging episodes and may be an obvious prelude to distressed or aggressive behaviour. Identifying and understanding precursors is crucial for pre-empting and managing challenging behaviour. Triggers are specific to individuals and can be recognised from earlier episodes, making it essential for staff to be aware of them. By doing so, healthcare professionals can effectively plan and prepare for challenging situations and ensure the safety and well-being of all parties involved.

At IKON Training, we recognise that a complete approach is necessary to ensure your staff are equipped with the tools to handle any situation.

Roadsigns

This class 1 retroreflective dip road sign is a road obstacle warning sign. It features DIP text on a diamond-shaped yellow background with a thick black border. Select your required size and material from the dropdown menu above.

“Interesting, interactive practical sessions were provided by IKON. The techniques we’ve been taught have already proved very useful in our working environment.”

Violence and aggression can arise in many settings, including healthcare, social services, and law enforcement, making de-escalation a necessary component of any organisation’s training program.

De-escalation training is an essential and valuable part of managing challenging behaviour in healthcare settings. Still, it should be recognised that it is only one component of a broader range of skills and knowledge needed to handle difficult situations successfully.

This category includes our most popular warning road signs, however we can also produce all other signage listed in the Australian Standard. In addition, if you require a design that is not in our catalogue, we can also manufacture customised road signs on request. Please contact our friendly team to discuss your requirements.

We provide a flexible approach to delivering our training, whether you require in-person face-to-face training, virtual training or a more  comprehensive online support and resource solution.

Once identified, many triggers can be avoided, making it essential for healthcare professionals to observe, identify, and document potential triggers as part of a proactive strategy for minimising stressful or distressing situations.

James encourages a vibrant, interactive, and rewarding learning environment, making him a people person dedicated to providing knowledgeable and engaging programs.

However, it is more effective when combined with other training to create a comprehensive toolkit for staff. Isolated skill-based training should be part of a wide-ranging strategy that includes managing challenging behaviour and conflict resolution training.

In these cases, de-escalation training may not be enough, and additional training and support may be required to manage the situation effectively. Furthermore, de-escalation techniques are only one aspect of a broader range of skills and knowledge that nurses and healthcare professionals need for challenging situations.

Left sideroadsign

With a background as a Personal Safety and Physical Trainer for Suffolk Constabulary, James is committed to using his real-life experience to continually review, adjust, and enhance new and current training programs.

To enhance your ability to prevent and manage challenging behaviour, it is essential to identify patterns in the occurrence of such behaviour. Searching for patterns can help a team predict when challenging behaviour is more likely, to plan, prepare, and prevent it.

Our comprehensive approach to de-escalation training covers everything from communication skills to physical techniques, conflict resolution, and managing challenging behaviour. While de-escalation training is essential to any healthcare worker’s training, more is needed.

DipRod

Understanding an individual’s triggers is essential. Triggers can be environmental, physical, or emotional factors. They may include the care environment, interventions, activities, objects, thoughts, feelings, pain, or discomfort.

De-escalation techniques for nursing and healthcare staff primarily focus on defusing situations before they escalate into physical violence or aggression. While it teaches how to approach situations calmly and confidently, they may need more tools to manage challenging behaviour beyond this.

Identifying why and what has triggered the individual’s behaviour to become agitated will provide you with the opportunity to support them and keep everyone involved safe.

WindingRoadsign

While de-escalation training is undoubtedly valuable and essential for healthcare professionals, it is important to remember that it is not a solution for all situations.

Our expert team is passionate about helping healthcare organisations create safe and positive working environments by providing the necessary skills to effectively manage conflict and challenging situations.

At IKON, we recognise the importance of de-escalation training and have developed a comprehensive program that covers essential topics such as communication, active listening, and conflict resolution strategies. De-escalation training equips healthcare workers with the skills and knowledge to manage challenging behaviour effectively and prevent escalations into more severe incidents.

A warning sign is a type of traffic sign that indicates potentially hazardous conditions on or adjacent to the road which may not be readily apparent to a driver. Warning signs advise of conditions which may require caution and may call for a reduction in speed in the interest of the safety of road users. These warnings may include road condition changes, inhabited animals or a change in upcoming landscape/terrain.

For example, empathy, active listening, cultural competence, and effective communication are all critical skills for managing challenging behaviour in a healthcare setting.

He ensures the health, safety, and well-being of all program participants and leads the IKON team to minimise the use of restrictive practices.

By providing a comprehensive approach, you will support the safety of frontline NHS Healthcare professionals with the tools needed to limit the daily impact of violence and aggression.

Suppose a patient or a family member is displaying dangerous or unpredictable behaviour. In that case, employing more comprehensive approaches to conflict resolution may be necessary.

It’s important to note that de-escalation training should be tailored to the specific needs and challenges of each healthcare setting, so the techniques and tips may vary depending on the context.

This class 1 retroreflective dip road sign is a clearance warning sign. It features DIP text on a diamond-shaped yellow background with a thick black border. Select your required size and material from the dropdown menu above.

This warning dip road sign is class 1 retroreflective and designed and manufactured to meet the relevant Australian Standards. Warning road signs are manufactured in metal or aluminium in various sizes as dictated by the Australian Standard. Warning signs feature either text, symbolic pictograms or in some instances a combination of both.

These are just a few techniques and tips commonly taught in de-escalation training for healthcare professionals in the NHS.

Accessories for this dip road sign include brackets, poles and mounting posts which are sold separately. Choose from our range of traffic accessories to suit your requirements: see our traffic management accessories page for more information.

De-escalation training is crucial in managing challenging behaviour courses but it should not be the sole focus. A comprehensive approach to conflict management should also include threat identification, warning signs, and handling of aggressive individuals. De-escalation training can result in significant benefits, such as reducing overall expenditure, lost workdays, and complaints and improving staff retention.