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Please note: NCDIT Service Desk specialists can unlock any state employee's NCID account but can only reset NCID passwords only for N.C. Department of Information Technology employees.

Please give to the North Carolina Disaster Relief Fund to help communities recover from Helene. Donate Now

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Store Delivery $6.99 Find out more

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Please note that all locked NCID accounts automatically unlock after 30 minutes. To unlock your account sooner, follow these instructions to receive a one-time password.

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For North Carolina residents and visitors impacted by Hurricane Helene. Go Now

If you are still having issues unlocking or resetting your password, or have other questions about NCID, please refer to the resources listed below.

Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.

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Standard Delivery $6.99 Find out more

You can use your mobile or desktop device to reset your NCID password or unlock your NCID account at any time. Please note, however, that all NCID accounts that are locked automatically unlock after 30 minutes.

You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.