Class 9 dangerous Goodslabel

External help desks, on the other hand, are dedicated to assisting customers who are facing issues or have queries about a company's products or services. These help desks play a crucial role in enhancing customer satisfaction, as they provide timely resolutions to customer inquiries and help maintain a positive brand image. External help desks are often available through various channels, such as phone, email, live chat, and social media, making it easy for customers to get the help they need. Some examples of internal help desks are:

A help desk serves as a centralized platform for managing customer or employee inquiries, allowing for quick and efficient responses to issues. This reduces the time spent on resolving problems and ensures a seamless support experience for the users.

Class 9flammablegoods

6.2  Micro-organisms that are infectious or that are reasonably believed to be infectious to humans or animals. Commonly used in disease research (example: rabies virus).

Orange panel. Rectangle with orange background and black border. * (asterisk) in the middle which corresponds to the UN number.

Help Desk software offers a variety of exclusive features that are designed to streamline support processes and enhance the overall user experience. Some popular features found exclusively in HappyFox help desk software include:

Top right image: Label for Class 7, Category III. Square on a point. Upper half of background (excluding border) is yellow and lower half and border is white. Starting from the bottom, the number 7, above this, a box, then the following text: TRANSPORT INDEX...ACTIVITY...CONTENTS (identical text in French). Above this, the word RADIOACTIVE followed by three vertical bars in red below the middle line. Symbol of a trefoil in top portion.

Help Desk Tour Provide faster and better support for your customers.

Left image: Placard and label for Class 6.1. Square on a point. White background. Starting from the bottom, the number 6. Symbol of a skull and crossbones in top portion. Identical, but smaller image directly beside larger image.

Choosing the perfect customer service software isn't easy. A typical help desk includes a ticket management system, a self-service portal, reports, and community forums. To help you narrow down on the ideal customer service tool, we at HappyFox have curated this handy scorecard.

Retail Delight your customers with speedy support

4.3  A substance that, on contact with water, emits dangerous quantities of flammable gases or becomes spontaneously combustible on contact with water or water vapour. Commonly used in heat exchangers (valves) (example: sodium).

Top right image: Placard and label for Class 2.3. Square on a point. White background. Starting from the bottom, the number 2. Symbol of a skull and crossbones in top portion. Identical, but smaller image directly beside larger image.

Help Desk Reports Monitor, Analyze and Improve your Customer Support.

Left image: Placard and label for Class 9. Square on a point. White background with 7 black stripes in upper half. Starting from the bottom, the number 9. Identical, but smaller image directly beside larger image. Right image: Label for Class 9 for lithium batteries. Square on a point. White background with 7 black stripes in upper half; battery group, one broken and emitting flame in lower half.  Starting from the bottom, the number 9.

Turning incoming requests into help desk tickets is a fundamental feature that enables the organization, assignment, and resolution of support inquiries. It provides a structured approach to managing user inquiries and ensures that no issue goes unaddressed.

Help desk software often includes tools for creating, managing, and sharing knowledge articles or FAQs. By making this information readily available to end-users, they can search for and find instant answers, reducing the load on support agents.

A person who responds to customer support requests and helps resolve them on behalf of the business. Support agents can be both generalists or specialists. Their job core skills can range from technical support, IT support, or business operations support, depending on the support function. If support agents are unable to resolve an issue, they escalate the request to a support manager or another specialized support agent.

Custom fields are a popular help desk software feature that allows organizations to capture specific information that may not be available through the default fields provided by the software. These fields can be tailored to meet the unique requirements of an organization's support process or to collect additional information that is relevant to their business or industry.By adding custom fields to support tickets, organizations can gather data that is crucial for understanding, categorizing, and prioritizing support requests more effectively. Custom fields can also help support agents identify patterns, trends, or common issues within the collected data, which can be used to optimize support processes and better address customer needs. In addition to ticket forms, custom fields can be applied to user profiles, assets, or other objects within the help desk software, providing more granular control and organization of information. Overall, custom fields enhance the flexibility of a help desk system, allowing organizations to tailor the software to their specific needs and streamline their support operations.

Right top image: Placard and label for Class 1.5. Square on a point. Orange background. Starting from the bottom, the number 1, above it, * (asterisk) which corresponds to the Compatibility Group Letter. Number 1.5 in top portion. Identical, but smaller image directly beside larger image.

Travel Deliver Multi-Channel Customer Service

Help Desk A robust ticketing system for customer service, IT and internal help desk needs.

In today's competitive business environment, delivering exceptional customer service is vital for a company's success. One way companies can enhance their customer service is through the use of a help desk. But what exactly is a help desk, and why is it important for businesses? In this guide, we will explore the definition of a help desk, discuss the key benefits it offers, and provide some real-world examples to highlight the significance of help desk experience.

Help desks can be used to build and maintain a knowledge base that contains solutions to common issues and frequently asked questions. This resource empowers users to find answers themselves, reducing the load on support agents and enabling customers to resolve issues faster.

As your organization grows, so does the volume of support requests. A help desk allows you to effectively manage an increasing number of inquiries without compromising the quality of support, ensuring that your organization remains efficient and customer-focused.

Placard and label for Class 8. Square on a point. Upper half of background and border is white and lower half is black. Starting from the bottom, the number 8. Symbol of liquid spilling from two test tubes and attacking a hand and a metal bar in top portion. Identical, but smaller image directly beside larger image.

Bottom right image: Placard and label for Oxidizing Gases. Square on a point. Yellow background. Starting from the bottom, the number 2. Symbol of a flame over a circle (flaming "O") in black in top portion. Identical, but smaller image directly beside larger image.

Bottom left image: Placard for UN1005, Anhydrous Ammonia. Square on a point. White background. Starting from the bottom, the number 2, above it, the number 1005. Symbol of a gas cylinder in black in top portion.

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IT Services Provide the best IT support

Automation features like auto-assignment, canned responses, business rules, and workflows can significantly enhance ticket management efficiency. By automating repetitive tasks and processes, support agents can focus on providing more personalized and effective assistance.

Left image: Placard and label for Class 4.1. Square on a point. White background with 7 red stripes. Starting from the bottom, the number 4. Symbol of a flame in black in top portion. Identical, but smaller image directly beside larger image.

1.4 A substance or article which presents no significant hazard; explosion effects are largely confined to the package and no projection or fragments of appreciable size or range are to be expected.

Class6dangerous goods

Live Chat Chat with your customers instantly on mobile, desktop, and web

A self-service portal is an online platform that provides users with access to a knowledge base, FAQ section, or troubleshooting guides. Users can find answers to their questions or resolve issues independently, reducing the load on support agents and enabling faster resolution.

Healthcare Your all-in-one support stack

Telecom Meet your SLAs and Improve Retention

Help desk software with asset management capabilities enables companies to track tickets related to hardware and software assets. By maintaining a list of assets and their impact on business operations, organizations can better address support requests that pertain to specific hardware or software components.

Class 9 dangerous goodsexamples

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When customers receive timely, effective support, their satisfaction levels increase. A help desk enables businesses to deliver high-quality assistance to their customers, fostering long-term loyalty and maintaining a positive brand image.

Business Intelligence Make data-driven decisions & better serve your customers with reports and analytics

Fumigation Sign. Rectangle with white background. Symbol of one skull and crossbones in top center of the rectangle with the word DANGER on top of it. Below this, the following text: This unit is under fumigation... with (fumigant name)... Applied on...(date)...(time)... Ventilated on (Date). The words DO NOT ENTER are displayed at the bottom of the rectangle and centered (identical text in French).

Education Streamline your IT and Operations Support

A service desk is an IT support solution designed to act as a single point of contact for managing and delivering all IT-related services within an organization. It handles not only incident management (which is often also done in help desk software) but also integrates various IT service management (ITSM) processes, such as change management, problem management, and configuration management. The primary goal of a service desk is to ensure that all IT functions work seamlessly and efficiently, aligning with the IT Infrastructure Library (ITIL) guidelines to deliver value to the organization and its users.

1.3 A substance or article which has a fire hazard along with either a minor blast hazard or a minor projection hazard or both, but not a mass explosion hazard.

Top left image: Placard and label for Class 2.1. Square on a point. Red background. Starting from the bottom, the number 2. Symbol of a flame in white in top portion. Identical, but smaller image directly beside larger image.

Class 9 dangerous goodstransport

A help desk can be a valuable asset for any organization, as it contributes to the enhancement of customer satisfaction, employee productivity, and overall operational efficiency. Here are some key reasons why your organization needs a help desk:

Help desk software is a tool that helps you collate all support requests in a single place and allows your team to respond to each of the issues in an organized and timely fashion. Most companies that are starting their support team rely on a shared inbox or even spreadsheets to manage support requests. Help desk software is also often referred to as a support ticketing system or customer support software.

Right image: Square on a point. Red background. Starting from the bottom, the number 3, the number 1203 in a white rectangle. Symbol of a flame in white in top portion.

5.1  A substance which causes or contributes to the combustion of other material by yielding oxygen or other oxidizing substances whether or not the substance itself is combustible. Commonly used in fertilizers (example: ammonium nitrate).

Miscellaneousdangerous goodsmeaning

Placard and label for Class 3. Square on a point. Red background. Starting from the bottom, the number 3. Symbol of a flame in white in top portion. Identical, but smaller image directly beside larger image.

A person within an organization who configures and manages the help desk processes, workflows, and tools required for the team to successfully deliver a great customer experience

Some help desks offer community forums where users can post questions or discuss issues with other customers or support agents. This channel enables users to benefit from the collective knowledge of the community, often providing quicker solutions to common problems.

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Real Estate Serve your agents and buyers better

A hybrid help desk combines elements of both internal and external help desks, often involving a mix of in-house and outsourced support agents. This model allows organizations to strike a balance between maintaining direct control over their support operations while still benefiting from the cost savings and expertise of outsourcing partners. A hybrid help desk can be an ideal solution for businesses that want to maintain a certain level of in-house support but also need external assistance to handle increased support demands or specific technical expertise. What are some examples of internal and external help desk?

Top left middle image: Label for Class 7, Category I. Square on a point. White background. Starting from the bottom, the number 7, above this, the following text: ACTIVITY...CONTENTS (identical text in French). Above this, the word RADIOACTIVE followed by one vertical bar in red below the middle line. Symbol of a trefoil in top portion.

Dangerous goods

A ticket (also sometimes referred to as a case) is a term used to describe a specific customer request, issue, or complaint. Ticket Management is the process of managing the life cycle of a ticket from its initial submission to resolution.

4.2  A substance liable to spontaneous combustion, under normal conditions of transport, or when in contact with air, liable to spontaneous heating to the point where it ignites. Commonly used in rocket fuel (example: sodium hydrosulphite).

The most common channels for help desks enable users to seek assistance through a variety of communication methods, ensuring that customers and employees have multiple avenues to obtain support. Here are some of the most common help desk channels:

Many help desks provide support through a dedicated phone line, allowing users to call in and speak directly with a support agent. This is often the preferred method for urgent issues or when more in-depth troubleshooting is required.

Before you start searching for a helpdesk solution, asking yourself the following questions can help you identify your organization's needs and requirements, ensuring you select the right solution:

A help desk is a centralized platform that provides support, information, and solutions to customers, employees, or both. It acts as a single point of contact, streamlining the communication process between users and support teams. Help desks are commonly used for managing customer inquiries, troubleshooting technical issues, and resolving problems related to a company's products or services. Help desks can be either physical, with dedicated staff working at a specific location, or virtual, in which support agents are remotely available through various channels such as phone, email, live chat, or social media. The most advanced help desks employ advanced technologies like artificial intelligence (AI), machine learning, and automation to provide quick, accurate, and efficient assistance.

A substance that does not meet the criteria for inclusion in Classes 1 to 8, but is nonetheless a dangerous good in transport. This includes marine pollutants (environmentally hazardous substances) and elevated temperature materials. Examples are dry ice, asbestos and lithium batteries.

Left image: Placard and label for Class 5.1. Square on a point. Yellow background. Starting from the bottom, the number 5.1. Symbol of a flame over a circle (flaming "O") in black in top portion. Identical, but smaller image directly beside larger image.

Left image: Square on a point. Red background. Starting from the bottom, the number 3. Symbol of a flame in white in top portion. Beside image on right, the text UN1203.

6.1  A solid or liquid that is toxic through inhalation, by skin contact or by ingestion. Commonly used as a germicide or general disinfectant (example: phenol).

By offering multiple help desk channels, organizations can cater to the diverse preferences and needs of their customers and employees. This ensures that users receive prompt, effective support, resulting in higher satisfaction levels and an enhanced overall experience.

Knowledge Base Promote self-service; build help and FAQ pages.

Excepted Quantities Mark. Square with red hatching slanted to the right around edge. White background. Starting from the bottom, ** (double asterisk), which corresponds to the name of the consignor or the consignee, above it, * (asterisk) for the primary class. Symbol of a red stylized capital E in a circle.

5.2  An organic compound that contains the bivalent “-O-O-” structure which is a strong oxidizing agent and may be liable to explosive decomposition, be sensitive to heat, shock or friction or react dangerously with other dangerous goods. Commonly used in automobile body shops as body filler (example: dibenzoyl peroxide).

An outsourced help desk is when a company delegates its support operations to a third-party service provider. This allows businesses to tap into the expertise and resources of external partners, enabling them to deliver high-quality customer service without having to invest in building an in-house help desk team. Outsourcing help desk functions can be cost-effective and time-saving, as it allows organizations to focus on their core competencies while benefiting from the specialized skills and knowledge of the outsourcing provider.

Assist AI Provide IT support directly from Slack and Microsoft Teams

Class 9 dangerous goodsshipping requirements

Canned Actions Respond faster using templated responses and actions.

Elevated Temperature Sign. Equilateral triangle with red border and white background. Symbol of red thermometer in the centre.

Left image: Placard and label for Class 9. Square on a point. White background with 7 black stripes in upper half. Starting from the bottom, the number 9. Identical, but smaller image directly beside larger image. Right image: Label for Class 9 for lithium batteries. Square on a point. White background with 7 black stripes in upper half; battery group, one broken and emitting flame in lower half.  Starting from the bottom, the number 9.

Right image: Placard and label for Class 4.3. Square on a point. Blue background. Starting from the bottom, the number 4. Symbol of a flame in white in top portion. Identical, but smaller image directly beside larger image.

Left image: Square on a point. Red background. Starting from the bottom, the number 3. Symbol of a flame in white in top portion. Beside image on right, the text UN1203.

Right image: Placard and label for Class 5.2. Square on a point. Upper half of background is red and lower half is yellow. Starting from the bottom, the number 5.2. Symbol of a flame in black in top portion. Identical, but smaller image directly beside larger image.

Help desk ticketing systems are commonly integrated with sales CRM, eCommerce platforms, telephony systems, and remote desktop management solutions such as Salesforce, Shopify, Ringcentral, Logmein Rescue, and more.

Workflows Ensure speedy resolution of tickets with end-to-end process automation

Government Robust support solution for public sector

4.1  A solid that under normal conditions of transport is readily combustible, or would cause or contribute to fire through friction or from heat retained from manufacturing or processing, or is a self-reactive substance that is liable to undergo a strongly exothermic reaction, or is a desensitized explosive that is liable to explode if not diluted sufficiently to suppress their explosive properties. Commonly used in lacquers (example: naphthalene).

Top right middle image: Label for Class 7, Category II. Square on a point. Upper half of background (excluding border) is yellow and lower half and border is white. Starting from the bottom, the number 7, above this, a box, then the following text: TRANSPORT INDEX...ACTIVITY...CONTENTS (identical text in French). Above this, the word RADIOACTIVE followed by two vertical bars in red below the middle line. Symbol of a trefoil in top portion.

By addressing these questions before you start looking for a helpdesk solution, you can identify your organization's unique needs and find a solution that best aligns with those requirements, ultimately leading to more efficient support operations and enhanced customer satisfaction. When selecting help desk software, it's crucial to keep in mind the key features that can enhance your support operations. Features such as ticket management, multi-channel support, automation, knowledge base management, and reporting capabilities are essential for streamlining processes, improving response times, and providing a seamless user experience. Additionally, consider integrations with other tools used within your organization, customization options, security, and scalability to ensure the solution aligns with your specific needs. While evaluating potential help desk software, take into account factors such as budget, team size, and any unique requirements your organization might have. Engage in product demos, request trial periods, and gather feedback from your support team to gain a comprehensive understanding of the software's usability and suitability for your organization. It's essential to select a help desk solution that not only addresses your current needs but can also adapt and grow as your organization evolves. HappyFox Help Desk management software stands out as a powerful, flexible, and user-friendly option for businesses of all sizes. HappyFox offers an extensive range of features, including advanced automation, easy integrations, and a robust knowledge base management system. Its focus on providing a seamless and efficient support experience makes it an excellent choice for organizations looking to optimize their help desk operations, enhance customer satisfaction, and drive long-term growth.

Bottom image: Label for Class 7, Fissile. Square on a point. White background. Starting from the bottom, the number 7, above this, the following text in a box: CRITICALITY SAFETY INDEX. Above this, the word FISSILE.

Help desks often come with built-in analytics and reporting capabilities, providing valuable data on user inquiries and support interactions. This data can be used to identify trends, make informed decisions, and improve the support process, ultimately leading to an enhanced user experience.

Workflows Ensure speedy resolution of tickets with end-to-end process automation

Bottom image: Placard and label for Class 1.6. Square on a point. Orange background. Starting from the bottom, the number 1, above it, * (asterisk) which corresponds to the Compatibility Group Letter. Number 1.6 in top portion. Identical, but smaller image directly beside larger image.

Top left image: Placard for Class 7. Square on a point. Upper half of background (excluding border) is yellow and lower half and border is white. Starting from the bottom, the number 7, above this, the word RADIOACTIVE below the middle line. Symbol of a trefoil in top portion.

A liquid which has a closed-cup flash point less than or equal to 60°C. Commonly used as fuel (example: gasoline, ethanol, fuel oil (diesel)).

Middle image: Placard for Class 6.2. Square on a point. White background. Starting from the bottom, the number 6. Symbol of three crescents superimposed on a circle in top portion.

Top middle image: Placard and label for Class 2.2. Square on a point. Green background. Starting from the bottom, the number 2. Symbol of a gas cylinder in white in top portion. Identical, but smaller image directly beside larger image.

Task Management Create and manage all the tasks involved in resolving a ticket.

A help desk ensures that every support request is dealt with following the same protocols and procedures, providing a consistent experience for users. This standardization makes it easier for the organization to maintain and improve the quality of support over time.

Limited Quantities Mark in compliance with the ICAO Technical Instructions. Square on point. Top and bottom portions are black with white background. Black letter Y in centre of mark.

Help desk software often includes tools for managing and tracking service level agreements (SLAs). These tools help companies monitor their performance against customer expectations, ensure timely resolution of issues, and receive alerts when tickets are at risk of breaching their SLA.

These examples showcase how different help desk types can be employed to address various support needs, tailored to an organization's unique requirements and resource constraints. By choosing the right type of help desk, companies can deliver excellent support to both customers and employees, improving satisfaction, help desk experience, and productivity levels.

Left image: Front of truck with DANGER placard in the middle. Middle image: Side of truck with DANGER placard in the middle. Right image: Back of truck with DANGER placard on lower left side.

Substances defined as Class 7, Radioactive Materials in the Packaging and Transport of Nuclear Substances Regulations. Commonly used in nuclear fuel rods (example: radioactive material - LSA (yellow cake)). There are three categories which indicate the surface radiation level for a package with Category I being the lowest level and Category III the highest.

An internal help desk is designed to support the employees within an organization. It typically focuses on addressing technical issues, providing software support, and troubleshooting hardware problems. By offering in-house assistance, internal help desks ensure that employees have access to timely and efficient support, ultimately improving overall productivity and operational efficiency within the organization. Some examples of internal help desks are:

Asset Management Track hardware and software assets in one place.

A ticketing system allows users to submit a support request through an online form, which then generates a unique ticket number. Users can track the progress of their request and receive updates on the resolution.

Usually a subject matter expert and person responsible for meeting service level agreements and managing the customer support process. A support manager supervises a team of support agents. They ensure work is proportionately distributed among support agents and leads up to a great support experience for customers. In a small business, the support team or IT team usually has only one support manager, while in a large call center setup, there would be more than one support manager.

Up-to-the-minute reports are essential for evaluating support performance and making data-driven improvements to operations. Real-time reporting features in help desk software allow organizations to monitor key performance indicators (KPIs) and assess their progress towards meeting their goals.

Right image: Square on a point. Red background. Starting from the bottom, the number 1203 in a white rectangle. Symbol of a flame in white in top portion.

Middle image: Placard and label for Class 4.2. Square on a point. Upper half of background is white and lower half is red. Starting from the bottom, the number 4. Symbol of a flame in black in top portion. Identical, but smaller image directly beside larger image.

Satisfaction Survey Get Feedback and Improve Customer Experience.

Many help desks now offer support through social media channels such as Facebook, Twitter, and LinkedIn. Users can send direct messages or mention the company in their posts to receive assistance.

Ticketing System Deliver exceptional customer service with HappyFox.

Email support enables users to send inquiries or report issues directly to the help desk team. Support agents can then reply with detailed instructions or solutions, allowing users to reference the email as needed.

Non-Profit Organisations Affordable help desk for efficient operations

Lithium Battery Mark. Rectangle with red hatching slanted to the right around edge. White background. Black symbol of a group of batteries, one damaged and emitting flame.

There are various types of help desks designed to cater to different needs and requirements. There are four main types of help desks: internal, external, outsourced, and hybrid. Each type serves a unique purpose and offers specific advantages to the organizations that utilize them.

Top left image: Placard and label for Class 1.1, 1.2 and 1.3. Square on a point. Orange background. Starting from the bottom, the number 1, above it, * (asterisk) which corresponds to the Compatibility Group Letter and ** (double asterisk) for Division. Symbol of an exploding bomb in top portion. Identical, but smaller image directly beside larger image.

A substance that causes destruction of skin or corrodes steel or non-clad aluminum. Commonly used in batteries and industrial cleaners (example: sulphuric acid and sodium hydroxide).

Right image: Label for Class 6.2. Square on a point. White background. Starting from the bottom, the number 6, and above it, the following text: INFECTIOUS...IN CASE OF DAMAGE...OR LEAKAGE...IMMEDIATELY...NOTIFY...LOCAL AUTHORITIES...AND...CANUTEC...613-996-6666 (identical text in French). Symbol of three crescents superimposed on a circle in top portion.

Automation Reduce the time spent on repetitive tasks.

Live chat functionality enables users to interact with support agents in real-time through a website or app. This channel allows for immediate assistance and is often preferred for its convenience and efficiency.

Top middle image: Placard and label for Class 1.4. Square on a point. Orange background. Starting from the bottom, the number 1, above it, * (asterisk) which corresponds to the Compatibility Group Letter. Number 1.4 in top portion. Identical, but smaller image directly beside larger image.

For organizations with an internal help desk, employees can quickly receive assistance with technical issues, software, and hardware problems. This minimizes downtime and enhances overall productivity, enabling employees to focus on their core tasks.