CrazyNeon bears no responsibility for any costs incurred for installing and/or uninstalling your sign. If you have installed and/or hard-wired your product/sign, We (CrazyNeon) take no responsibility for any costs incurred due to uninstalling and/or re-installing your sign or product. If your sign has been wired and/or modified by an electrician we reserve the right at our sole discretion to decide if the fault is covered under our warranty period or not.

We are honored to be recognized with awards and global recognition, We strive for excellence in all that we do.

In the scenario wherein our company fulfills its commitment to manufacture and dispatch the product within the prescribed time frame, but delivery takes place after the selected time frame due to unforeseen reasons, our liability is restricted to the refund of shipping charges exclusively.

Express Shipping - The product will be delivered within 6-9 business days from the date of the order. Orders are manufactured and dispatched within 1-2 business days for priority orders and 3-6 business days for standard orders, with a subsequent transit duration of approximately 3-6 business days (Based on the size of your sign).

Reflecting on Hytera's achievements and looking ahead, we express our gratitude to our valued customers and partners for their continuous support.

Discover how our communication solutions have helped organizations overcome challenges, improve efficiency, and achieve their goals.

We recommend opening your parcel upon delivery and request you take an unboxing video for damage claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided.

Damage must be reported within 7 days of delivery* of your Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy.

CrazyNeon does not provide any warranty on the products (Power Adapter/Dimmer) ordered via amazon or any other website, nor for an unsuccessful installation of the neon sign. We take no responsibility for the signs, in case the segments are assembled in an unsound and flawed manner.

Once the shipping label is generated and your order has been picked up, our accountability to modify any such information will be restricted. If a customer deliberately requests a change (a delayed date for delivery or a change in a given location) after the shipment of the product, CRAZY NEON® bears no responsibility for any consequences that may occur.

Please attach a short video of your sign as well as photos. Please note that we may require both a video and photo(s) for quality and precise analysis. If you are not able to provide both a video and photo(s) of the complication then our ability to retrieve your issue will be bounded. Once we have received all of the required information we will be in touch to try to resolve the issue. We may provide you with a set of instructions to follow and try to remotely fix the issue based on the given case. If we fail to come to the right conclusion, we’ll issue a replacement at no cost.

It is important to note, Once the shipment process is initiated and the package is picked up as per the given time limit, any subsequent delay within the process of shipping is beyond our control. In the occurrence of any such event, we can not adhere to the given timeline, but a Customer support expert will be appointed to provide thorough and undivided assistance for the same.

This step is crucial to protect both your interests as well as ours. It also helps us address these concerns with our shipping and insurance partners. In case of missing items, damaged products, or any discrepancies with your order, these photos and videos will serve as essential proof for any claims.

Hytera provides seamless professional communication and advanced technologies to enhance operational efficiency for public safety and commercial industries.

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In case of any queries or require further assistance regarding your delivery, please do not hesitate to contact our dedicated customer support team at hello@crazyneon.com or call us at (302) 600-1080.

Once you have reached the custom design tool, you will be able to indicate your preferences by selecting from the available options, and the applicable charges will be calculated accordingly.

To inquire about Hytera's products, solutions, or explore collaboration opportunities, kindly reach out to us through our user-friendly online form, convenient online assistance, or by sending us an email.

Share the evidence with external agencies by email, helping keep them in the know for better collaboration.

If your order is misplaced or lost or stolen, kindly do not depend on the above-stated timeline as further time is required, to trace, locate and deliver the sign at the desired location.

The above-mentioned timelines do not apply to bulk orders (More than 2 pieces), since additional production time is required in such cases.

You'll receive a unique, custom neon LED sign in 7-10 business days. We have developed a simple application that enables you to design your own the neon sign and provides a visual mock-up so you can see final product before placing your order. Feel free to reach out to us for a free custom quote.

We recommend opening your parcel upon delivery and request you take an unboxing video for future claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures before opening the box.

If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to hello@crazyneon.com with all of the following:

Reshipment Clause for Unreceived Packages:In the event that a customer is unavailable to accept the delivery of their order after two to three delivery attempts by our logistics partner, CRAZY NEON® reserves the right to arrange for the package to be returned to our warehouse facility.

Damage must be reported within 7 days of delivery* of your Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy.

Unleash your creativity with the On Air Neon Sign available at Crazy Neon. This illuminating object exudes a live broadcast feel, lighting up any space with its captivating glow. Designed with great precision to evoke the thrill of being online, this neon masterpiece is more than just a sign; it symbolizes energy and anticipation.

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You can acquire comprehensive knowledge about Hytera products and solutions through our Training Courses and Webinar Replay. Additionally, you can conveniently verify your product certification by utilizing our Certification Lookup tool.

Next Generation Critical Communications ensure reliable mission-critical frontline communications for Emergency Services, ensuring public safety, law enforcement, protection of life and property, and effective response to health events.

Hytera offers a complete spectrum of integrated service solutions, covering everything from network planning and deployment to system and terminal maintenance.

Please inspect your order upon reception if the item is defective, or damaged or if you have received the wrong item, contact us immediately. We require you to always record video and click pictures while unboxing the received product as proof for speedy and undisputed claims. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures before opening the box. This is required to claim insurance from the shipping company.

At CRAZY NEON®, we ship our products to customers located in the United States and Canada. Please note that applicable taxes will be charged accordingly. More than 98% of our orders are delivered within 6-9 days from the date of order.

Locate an authorized dealer near you by utilizing Hytera's Find a Dealer feature, Experience professional service and support from our authorized dealer network.

In such circumstances, the customer will be responsible for the reshipment charges incurred. This ensures the efficient management of our logistics operations and prevents unnecessary delays in processing and delivering orders to our customers.

Hytera Digital Evidence Management (DEM) is a unified management system, which is designed to collect, store, query, redact, share, and analyze the videos, audios, photos, and files from body camera, CCTV, and more. Adopting a micro-service architecture, DEM allows you to conveniently expand capacity. In case of the hardware or software failure, the data in the DEM is secured without loss and the downtime is minimized, thanks to the disaster recovery. DEM has a wealth of applications such as face redaction, evidence sharing, evidence tags, and data analysis, reducing significant costs and labor hours compared with traditional workflows. DEM is widely used in public safety, judiciary, emergency, and transportation.

CrazyNeon assures its customers, the products we offer are free from any manufacturing defect. Unfortunately, in the emergence of such a case, we provide hassle-free assistance to all the customers. Kindly note, We offer Returns or Replacements for faulty products only and will make every effort to resolve the issue and may fix, or replace the faulty product after careful inspection of the delivered products.  The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis depending on the source of the fault and is at the sole discretion of CrazyNeon.

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*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.

Explore Hytera's comprehensive Frequently Asked Questions (FAQ) section to discover solutions to common queries. Furthermore, for model-specific concerns, you have the option to select a specific model and find relevant information and answers.

Access Hytera's Download Center to conveniently obtain a wide range of resources, including software updates, product manuals, brochures, videos, white papers, and more. Enhance your experience and stay up-to-date with the latest offerings from Hytera.

Hytera's Partner Program offers a robust framework for partners to develop and leverage integrated communication solutions for their clients. From project support, product solutions, and purchases to deployment and after-sales services, we provide comprehensive assistance throughout the entire process.

The Buyer acknowledges that these variations and discolorations are not a fault of the Products and accepts the potential of such occurrence.

We understand that unforeseen circumstances may arise, leading to difficulties in receiving deliveries. Therefore, we encourage customers to closely monitor the tracking information provided and coordinate with our logistics partner to ensure successful delivery on the initial attempt. You can also leave a note with any specific delivery instructions when placing your order.

Please Note: If you need your product by a specific date falling within 12 days of ordering, we highly recommend letting us know the date by mentioning it in the comments section of online design tool while ordering or contact our support team to inform the same.

Tags Add a tag to the evidence for classification. Set evidence retention time in batches, just by assigning the retention time to the tag.

*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.

To ensure a smoother and faster resolution of any missing or damaged item complaints, we require an unboxing video and pictures of the package received. These videos and pictures should clearly show the condition of the package as it is being opened, as well as a detailed view of the items received. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures/videos before opening the box.

Keep the evidence intact from field to court, thanks to the AES-256 encryption algorithm and digital signature verification technology.

If the order is lost while in transit, we will provide a free replacement for the same. In case the package is declared to be missing or damaged CRAZY NEON® offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.

Make a statement with our On Air Neon Sign. Its bold design and vibrant glow capture the essence of live broadcasting, making it the perfect addition to studios, entertainment rooms, or spaces where creativity flourishes. Order yours today and let the broadcasting begin!

In case the sign is declared to be faulty, lost, or damaged during shipping, CrazyNeon offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.

We only provide replacements if the provided proofs are validated by our team. Please note, we do not offer any refund in case of manufacturing defects or damaged or lost products. We assure unbiased assistance and customer support and may offer a brand-new replacement for absolute customer satisfaction.  Kindly refer to the ‘Warranty Section’ and ‘Shipping policy’ for more details. n your own neon sign. Follow these simple steps below:

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CRAZY NEON® takes all mandatory measures for secured delivery to our customers. Our delivery partner requires a signature on delivery. Please be aware that if you choose to opt out of the signature on the delivery requirement, CRAZY NEON® will take no responsibility for lost, missing, or stolen parcels that have been marked as ‘delivered’ by the shipping service. Hence it is recommended to closely follow the procedure of delivery and provide a valid signature.

Since we sell made-to-order products, we cannot cancel orders once the production process is initiated (This includes the predesigned Products in the Website shop section). However, a customer can cancel the product/sign purchased within 4 Hours only from the time of purchase. Beyond 4 Hours the order is deemed final and cannot be canceled. You will be required to send an email with the subject line "Cancel Order " to hello@crazyneon.com within 4 Hours of ordering in order to be eligible for cancellation and refund.

Monitor the quantity, size, and length of user evidence, group evidence, and agency evidence as well as quantity, downloads, and shares of user cases and agency cases.

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If the size of the product is more than 45 inches then there could be some increase in transit time by the shipping company.

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Recognize, track, and blur the face or license plates on the AI-based video redaction application. Moreover, you can redact audio or other personal details with ease.

There might be a slight delay during the holiday season, or any contingent event or unforeseen climatic disruptions, Transit time increases by the shipping company.

If your custom neon sign comprises over 30 characters, the production time will extend by an additional 2-3 days, consequently affecting the delivery timeline.

You agree that the determination of whether a product's failure or breakage is due to a manufacturing defect is within the sole discretion of CrazyNeon (Webcom ventures LLC). You further agree to provide full and complete information regarding the circumstances of the failure or breakage, including but not limited to the use of the product, the conditions the product was in, and any other information useful to an informed determination by CrazyNeon as to the cause of the failure or breakage.

Until the LED neon signs are shipped, you can request a change in the shipping address. Hence, it is advisable to check and closely examine the details of your order before requesting any alteration, this may cause complications in the quick and safe delivery of the product. In addition, depending on the new shipping address, you may also incur extra shipping fees.

In any exceptional case, where any resolution proves to be ineffectual or we are unable to process a replacement, we’ll issue a refund which is at the sole discretion of CrazyNeon. The refund value will always be less than or equal to the sold price of the product excluding shipping charges.

If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to hello@crazyneon.com with all of the following:

CrazyNeon assures its customers, the products we offer are free from any manufacturing defect. Unfortunately, in the emergence of such a case, we provide hassle-free assistance to all the customers. Kindly note, We offer Replacements for faulty products and will make every effort to resolve the issue and may fix, or replace the faulty product after careful inspection of the delivered products.  The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis depending on the source of the fault, and warranty guidelines (Insert Warranty page link) and is at the sole discretion of CrazyNeon.

By implementing this clause, we aim to maintain the integrity of our shipping process while providing a transparent and fair policy for all parties involved.

Record details of all activities on the DEM like login, logout, creation, deletion, and more. The logs cannot be deleted without permission.

Hytera (SZSE: 002583) is a leading global provider of professional communications technologies and solutions. Explore here to learn more about hytera's brands, culture, history, and smart factory.