I strongly advise you not to order code signature at this company. They have very heavy due diligence.You better sell your application through the Microsoft store only and buy your developer signature from Apple if it is for Apple. The Microsoft store procedures is very light. You can upload an application without signing and Microsoft signs the application on your behalf.

The most unhelpful live chat service I have used. Unwilling to try to help and had no interest in helping me resolve an issue at all.

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I ordered an EV code signing certificate from this company... It has been a nightmare, I really encourage you to choose another company. I still have doubts and I am not sure if it is a scam or not.They send you emails requesting information to fulfill your order, you reply with the requested data, and they never reply to you, you do not receive a confirmation email or anything. Weeks later, you receive a "kind reminder" warning you that you have not replied to their emails and this could affect the your order. This is where your nightmare starts...This happened to me, so I called them, twice by phone, contacted them via chat and nothing happened, just received a "The Vetting Team will reply you back soon". At the end I had to ask a refund and threatened them explaining that if they do not contact me back and check into their emails I would publish all the pictures I have (proofs that show I actually replied their emails, and they are just ignoring me) and also would expose the fraud they are doing. That day I received 6 calls from different Indian people, all of them telling me that they have received my emails...Today a month and half later of submitting the order, they are still processing my order and today just minutes ago I received another "kind reminder" explaining that I haven't replied to their emails... I have all the proofs safe, and I am ready to take this case to the British consumer authorities, if you have any doubts about this I can share it with you... So you can see it yourself. Do not get into this nightmare it's just my advice.

Extremely prompt customer service via email. It only took me 2 weeks from making the payment to signing my Windows executables in GitHub Actions using an HSM-based EV certificate. Overall quick and frictionless process, though inconsistent dated presentation of documents and slightly outdated documentation. It would probably help the process to already have a DUNS number before starting.I followed a very helpful tutorial from melatonin.dev which showed how to use GlobalSign and Azure Key Storage Vault so you can sign code in CICD without needing a physical hardware key. I highly recommend referencing that article and using GlobalSign as your certificate authority.

The service from this organisation is truly pathetic. This is the second time I'm ordering from them. The first was in 2017 and the experience, then, was terrible. This time the vetting folks have already made two errors and the nightmare doesn't seem to be ending. Their support number is never manned and they don't bother to call back when you leave a message.

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