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If you have any questions about the collection and use of your personal information, please contact the ServiceOntario contact centre at:

You can change your licence type during your licensing term, as long as your current licence is not expired and your current licence is not within 90 days of its expiry date.

If you are applying online, your CRJMC must be the original format (digital PDF file) that you obtained online from the police record check provider.

Hats and head coverings: You cannot wear hats and head coverings unless it is worn daily for religious or medical reasons. Your full face must still be clearly visible in your photo and your head covering must not cast a shadow on your face.

Once you receive your security guard and/or private investigator licence the expiry date is linked to your date of birth and will expire two birthdays after the day it is issued. For example, if your birthday is December 15 and your first licence was issued on October 1, 2019, your licence will expire on December 15, 2020.

When your valid licence is renewed, the renewal date will always be two years in the future and linked to your date of birth.

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All CRJMCs must be issued within the last six months to be considered valid for your application and include accurate and complete information.

An Ontario testing completion number (TCN) is issued upon completion of the mandatory training and the successful passing of the mandatory test for the licence type(s) you are applying for. This is not required if you hold a valid (not expired, suspended, or revoked) equivalent out of province (OOP) security guard or private investigator licence issued from a regulatory authority in another Canadian province or territory.

Choose one ID from the following list (which includes your full legal name, date of birth, signature and photo) to prove your identity:

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Provide the payment for your licence type in the form of a bank draft, money order, or certified cheque made payable to the Minister of Finance

Once your application is approved you will receive your digital licence by email. You can also download or print your digital licence by logging into your My Ontario Account.

If you applied online and your application is returned to you, you must access your My Ontario account to update and resubmit your application.

Out of province police record checks may be accepted for applicants who are unable to get a CRJMC because they reside outside of Ontario. The out of province police check must be equivalent to a CRJMC. An out of province police record check is considered equivalent to a CRJMC if it contains a search of records as specified in Column 3 (criminal record and judicial matters check) of the Schedule of the Police Record Reform Act, 2015.

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You must carry a digital version or a printed copy of your licence at all times and be prepared to show it upon request.

When changing your licence type please note the expiry date will remain the same as your original licence issued to you.

You must have a valid licence to work as a security guard and/or private investigator in Ontario. You can apply for the following:

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You will need to print and complete a Change of Information form for Security Guard and/or Private Investigator Licence.

If your application is returned to you because of an error or missing information, you have 90 calendar days to respond. If we do not receive the requested information from you within 90 calendar days, your application will be closed and your payment will be retained as a processing fee. A new application and payment will be required.

If you do not have valid government issued IDs, please contact the ServiceOntario Contact Centre at 416-212-1650 or toll free at 1-866-767-7454 to determine the validity of other type of ID.

Glasses: You can wear prescription glasses if your eyes are clearly visible and there is no reflection and/or glare in the lenses. Sunglasses cannot be worn.

Secure .gov websites use HTTPS A lock (LockA locked padlock) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

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If you are applying by mail, your CRJMC must be the original paper document you obtained from the police record check provider. Photocopies will not be accepted.

Sign up or log into your My Ontario account to download a digital copy of your licence. You may also choose to print a paper copy.

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In order to process your request, ServiceOntario will collect some personal information on behalf of the Ministry of the Solicitor General under the authority of Section 11 of the Private Security and Investigative Services Act, 2005. This information will be used for identification purposes and to issue and administer licences under the Act.

If applying by mail you can also provide an email address. Once your application is approved, you will receive your digital licence by email and able to download and print your licence.

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If you currently hold a dual licence and wish to change to a either a security guard or private investigator, please contact the ServiceOntario Contact Centre to assist with your application Toll-free at 1-866-767-7454.

As per section 11(2)(c) of the Private Security and Investigative Services Act, 2005 (PSISA), all applicants must provide a Criminal Record and Judicial Matters Check (CRJMC) with their application.

You are ineligible to hold an individual security guard and/or private investigator licence if you have been convicted of any offences listed on the Eligibility to Hold a Licence – Clean Criminal Record Regulation and have not received a pardon/record suspension.

Typically, photos are valid for six years. If you are renewing, restoring or changing the category of your licence online, you may have to submit a new photograph if the photo on file has expired. If you are renewing, restoring or changing the category of your licence by mail, you may contact ServiceOntario to check the validity of your photo.

Payments are non-refundable. This applies to applications that are withdrawn, denied due to ineligibility or returned due to errors or incomplete information where the required information is not resubmitted within 90 calendar days. Payment will be retained as a processing fee.