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Oculus controller

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Consider a factory reset as a last resort. This will return your headset to its original settings and can often resolve deeper software issues. If you need guidance, check out our guide to factory resetting your Oculus (Meta) headset.

Can youplayOculus with one controller

OculusQuest 2 controllers

Make sure your batteries have enough charge and that you’ve put them in correctly. If you're using rechargeable batteries, allow them ample time to charge before use.

With Asurion, enjoy peace of mind knowing your tech is protected with fast repairs and expert support—from your phone to your fridge.

Can youuseOculusQuest 2with one controller

Imagine being in a virtual adventure, when your Oculus® (now known as Meta Quest) controller stops connecting, leaving you stuck in the digital wilderness. Talk about game over.

OculusGo

Make sure your Oculus headset and controller are up-to-date with the latest software. Outdated software can sometimes lead to performance issues.

If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion store and our certified experts can get your device back up and running as soon as the same day.

If the connection to the headset is the issue, try re-pairing the controller. You can do this through the Oculus app on your smartphone or the settings menu in your VR headset.

Don’t worry—we’ve got you covered. At uBreakiFix® by Asurion, we understand how important game time is. From casting your Oculus to any screen to repairs and protection, our experts know how to keep your tech working as it should. Here are a few tricks you can try on an Oculus controller that’s not working.