Executive protection agents must be able to work with people and build relationships in order to make things happen. The best agents are born networkers who lay the groundwork of solid connections everywhere from the C-Suite to the hotel kitchen. They find common ground where others find barriers, and they build good rapport wherever they can.

In Alberta, U-turns are prohibited in certain circumstances, for example (ref. Alberta Regulation 304/2002, Division 7):

Psychologically, resilient executive protection agents are able to navigate through emotional turmoil without turning into a shipwreck. They exude a calm sense of urgency whether everything is business as usual or the situation has leapt into emergency mode. They have the skills and the mindset to counterbalance negative emotions with positive ones. Even when others are succumbing to negativity and pessimism, resilient agents know how and where to dig deep to find more optimism.

In addition to the hard skills that are most often discussed, successful executive protection agents possess a number of other characteristics that can be broadly described as soft skills or personality traits.

No leftTurn sign

While executive protection agents might sometimes stay at five-star hotels and eat at three-star Michelin restaurants, they are also the ones who clean up before the principal arrives and make sure there’s plenty of the principal’s favorite water in the car. Some people get the service mentality, others don’t. It’s not so much about being servile as it is taking ownership of the job and consistently adapting to the client’s needs.

Empathetic executive protection agents thrive in international corporate settings. They pick up on verbal and nonverbal cues that express an individual personality, a corporate culture or an entire nation’s way of relating and doing business. They recognize the needs of others, and they act accordingly.

People with a well-developed sense of self-awareness exude self-confidence. They’re also able to laugh at themselves, and feel no need to over- or underestimate their own abilities.

Other provinces and territories that prohibit U-turns at traffic signals include Yukon,[5] British Columbia[6] and Saskatchewan.[7]

The mental habit of thinking ahead is another characteristic of a resourceful executive protection agent, for as Seneca pointed out several thousand years ago, “luck is what happens when preparation meets opportunity.” Good executive protection agents make their own luck – and deliver superior results – through forward thinking. Their approach resembles that of a chess player as they are used to thinking several moves ahead so that they can shape outcomes proactively rather than deal reactively with adverse situations. Forward thinking is an important aspect of quality executive protection.

In order not to get burned out, executive protection agents need to be extremely good at balancing the demands and perks of the job with all the other parts of their lives. They also need well-managed programs, suitably staffed and led, and career opportunities that allow them to develop and grow.

U turn signpng

Occasionally, on a divided highway, special U-turn ramps exist to allow traffic to make a U-turn, though often their use is restricted to emergency and police vehicles only.

Good executive protection agents realize that the security, privacy and productivity of the principal come first, and that the needs of the principal supersede their own needs. They are able to put their personal preferences aside and stand by the client no matter what – before, during and after the detail. The same extends toward the rest of the executive protection team.

Successful executive protection agents do their jobs, and they help others in the corporate ecosystem to do theirs, too.  Because they are service minded, they know that if they make the principal’s executive assistant, chief of staff, speech manager or others look good, they too will look good – and the principal will be more likely to be safe, happy and productive.

Life is full of stress, and bad things happen – also to good executive protection agents. Resilient executive protection agents aren’t the ones who never get into tough situations. We all do that. They’re the ones who cope with adversity and keep the mission on track no matter what. Helplessness is never an option.

95% of what we do in corporate executive protection is directly related to taking care of the client’s requirements for protection, productivity, comfort and overall well-being. The other 15% of the time is spent writing up after-action reviews and expense reports. Yes, this adds up to more than 100%. See the notes on work-life balance below.

The empathy of good executive protection agents is controlled, not unrestrained. Controlled empathy enables the successful executive protection agent to temper warm compassion with cool calculation. We don’t drop protocols to please the principal. We recognize how people are feeling, and we acknowledge those feelings through our actions without losing site of the overall program objectives.

In the United States, U-turn regulations vary by state: in Indiana U-turns are allowed as long as the driver follows all of the precautions normally ascribed to making a left turn (yielding right-of-way, etc.). Many places, including Texas and Georgia, have specially designed U-turn lanes (referred to as Texas U-turn lanes). In Michigan, U-turns are required for many left turns to and from divided highways, as part of the Michigan left maneuver.

A U-turn in driving refers to performing a 180° rotation to reverse the direction of travel. It is called a "U-turn" because the maneuver looks like the letter U. In some areas, the maneuver is illegal, while in others, it is treated as a more ordinary turn, merely extended. In still other areas, lanes are occasionally marked "U-turn permitted" or even "U-turn only."

Leftu turn sign

The first five traits are particularly significant for the special demands of the protective service industry. Since our overarching goals are to keep our principals safe, happy and productive no matter where their jobs and other interests take them, we must consistently come up with solutions to new challenges, and we spend a lot of time with principals without being their friends. It requires a certain kind of person to thrive in this context.

In some special situations, U-turns can be regulated through the use of a traffic light, where it is the only directional choice and drivers in the specified lane cannot continue forward (“U-turn only” lanes).

Successful executive protection agents also realize that this form of professional commitment has nothing to do with the interpersonal commitment that couples promise each other. Professional commitment is a one-way street. It’s not reciprocal, and it’s not about being the friend of the principal. It’s about doing the job we are tasked to do in the most professional way possible.

Although U-turns are considered safer than two and three-point turns, they are often prohibited for various reasons.[1] Sometimes a sign indicates the legality of U-turns. However, traffic regulations in many jurisdictions specifically prohibit certain types of U-turns. Laws vary by jurisdiction as to when a U-turn may or may not be legal. Examples of jurisdictions with codified U-turn prohibitions include the Canadian provinces of Alberta and British Columbia and the U.S. states of Colorado[2] [3] and Oregon.[4]

Executive protection is a service industry. It’s about helping other people to meet their needs, and it’s not about you meeting your needs.

Here, good executive protection agents understand that empathy is not always a two-way street. It’s not about us or our feelings, it’s about doing the job in the best way possible.

Rightu turn sign

©2017 Allied Universal, State Licenses: 1003458, 14417, 1025514, 0600, 1863B, 58361, 295263, ACO 7130, AC440528, C15802, C24060601, C24060801 *Licensed in some jurisdictions as Universal Protection Service, LP and Universal Protection Service, LLC.

Image

In addition, a Taiwanese driver license is demerited one point for an unlawful U-turn pursuant to Article 63 of the same Act unless the license has been suspended or revoked. Furthermore, the same Act makes a U-turn on a railway level crossing a violation for drivers of motorized and non-motorized vehicles:

U Turn signmutcd

Through it all, good executive protection professionals must maintain their integrity and know their place. Sometimes it’s in the foreground and the principal wants to talk; often it’s in the background, and the principals has no need to be reminded of their board-mandated 24-7 protection services.

Balancing the demands of a corporate executive protection work schedule with those of a significant other or young child can be difficult. There is a lot of time on the road, and although the work often seems glamorous and exciting, it can also get lonely. While working, executive protection agents are away from home, sometimes at someone else’s house with someone else’s children.

A self-motivated executive protection agent is a good executive protection agent. He or she maintains an optimistic outlook even when the chips are down. A high degree of motivation means the performance bar is always on the way up, and continual improvement is a way of life for the professional executive protection team.

They’re also excellent communicators who get their message across and have the persuasiveness to get their way more often than not. They can read a principal and a situation; they know when it’s time to fade into the background, when it’s time to engage in conversation; and they understand the difference between assertiveness and aggression.

The second five traits focus on emotional intelligence, which is also essential for success in corporate executive protection. Daniel Goleman, who has written extensively on the matter, sums up some key concepts relative to EQ and leadership. We believe these traits apply just as well to EP agents as they do to CEOs.

Discover unparalleled security solutions that blend service expertise with cutting-edge technology. Enhance your asset protection and ensure comprehensive site safety with our tailored services.

Sharpturn sign

It is variously called drive, initiative, perseverance and being proactive. Highly motivated executive protection agents don’t do the job for the money or the recognition. They achieve for the sake of achievement.

A trusted partner that offers diverse professional services to meet your needs, ensuring excellence and reliability in every aspect of your business operation and brand experience.

Hairpinturn sign

NoU turn sign

Great executive protection agents also master another, very particular form of self-regulation. They are able to remain vigilant for hours on end when absolutely nothing is happening. Moment by moment situational awareness is key to protection.

In Taiwan, Article 49 of the Act Governing the Punishment of Violation of Road traffic Regulations (zh:道路交通管理處罰條例) administratively fines a motorist 600 to 1800 new Taiwan dollars for any of the following unlawful U-turn:

Executive protection teams are often in situations that are completely new. Changes of venue, tasks, expectations and many other aspects of the job are commonplace. Even the best Standard Operating Procedure are tested by non-standard situations. If there is confusion, the executive protection agent is the one everyone looks to make it all good again.

Executive protection agents need a high degree of self-regulation in order to stay open to change and deal with new or ambiguous situations. Good self-regulation helps them choose their words carefully – and gives them the option of thinking before reacting.

Resourceful executive protection agents make do with what they’ve got, and always try to get the best outcome out of any situation. They’re creative problem solvers, adaptive and quick to think on their feet. They ask for what they need – and aren’t too shy to ask loudly if that’s what’s required to get the job done. They always have a Plan B and C, and they never act as if there is anything but Plan A.

Executive protection agents doing close protection of a principal are, well, close to the principal. That closeness extends to all kinds of situations that never can be taught at an executive protection school. In addition to protecting principals as they conduct business, agents will often be there when the principal is traveling, enjoying time with family and friends, and just get on with his or her life. Complete confidentiality is expected in all matters.

Empathy starts with being aware of other people’s feelings and then considers their feelings when we act. For the executive protection agent, these “other people” include not only the principal, but everyone else in his or her orbit – also other folks on the executive protection team.

Comprehensive event security, crowd management, and guest services capabilities tailored for the event and evenue. Specialists across sports, entertainment, convention, corporate, and large-scale or high-profile events.

Safeguard your people, assets, and reputation by leveraging a combination of trained professionals and consultants who understand the full security life cycle and the latest technology innovations.

Discover unparalleled security solutions that blend service expertise with cutting-edge technology. Enhance your asset protection and ensure comprehensive site safety with our tailored services.

Executive protection professionals must know their strengths as well as their weaknesses. In addition to being clear on their own goals and motivation, they must be able to recognize how their own moods and emotions impacts others.

In this blog, we outline the 10 traits that set apart high-performing executive protection agents from the less-great. Many are interrelated; all are important. When an individual agent displays most or all of these traits strongly, he or she would make a highly successful executive protection agent – and would also do well in many other fields.