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Twenty years ago, Kenneth Morgan had this to say about the burgeoning field of Computer-Aided Dispatch: “Modern CAD is incredibly complex. It is not limited to alarm processing, as it performs a variety of functions. It will track availability, predict service needs, recommend a change of unit location to insure reduced response times, transfer data for reporting and a variety of other functions. These statistical functions traditionally required several people many hours to accomplish.”

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Computers were first used in emergency response to help plan faster, more efficient emergency response routes, as outlined by Kenneth Morgan in a 2003 paper on the history of Computer-Aided Dispatch. Law enforcement was faster to adopt computer technology than was fire response, but both embraced it as it became less expensive, more available, and more capable. At the same time, better protocols for dispatchers were needed. As EMS1 reports, “In 1988, IAED, an organization to help dispatchers and first responders improve patient care, was formed.”

This, of course, is the crux of Computer-Aided Dispatch. Such systems reduce the number of people required to provide information to a greater number of recipients, while increasing the information provided and reducing the response time. This reduced response time is applied to all personnel using and moving through the system. More people going where they are needed in less time while better prepared for what they’ll find when they get there, coupled to better documentation and record keeping (including automated security and privacy protocols)… this is Computer-Aided Dispatch, and it’s why this software and this methodology has become indispensable to public safety.

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If you apply for your certification title you will become a SECO-Institute member.  As a SECO Member, we provide you with networking opportunities and safeguards the value of our certifications by encouraging and stimulating continuing professional development. By becoming a member of our (S)ECO-system and using a SECO title, you demonstrate to employers and fellow professionals that your competence is up to date.

The (S)ECO-System offers an extensive pool of knowledge and expertise. Our community is a network of worldwide members, certified trainers, course developers and top-level industry experts. We encourage our members to share their knowledge among other members and students by actively joining discussion groups, sharing knowledge through articles & white papers and become a buddy for professionals who seek to enter the career field.

The Information Security Foundation course (S-ISF) is designed for professionals who seek to enter the career field. Foundation courses are 2-day courses focused on subject-matter awareness, key concepts and core principles. Following this course, you will understand the fundamental principles of information security management, and you will gain extensive insight into information security threats and protection. Foundation certificates are valuable entry-level qualifications that help you to kick-start a new career and progress to further study.

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Early Computer-Aided Dispatch programs were developed in the 1960s, but didn’t catch on until adopted by law enforcement in the later 1990s. Protocols for those who are hard of hearing were developed for 911 call centers around that same time, as were Amber Alerts. Without computers and wireless phones, none of this would have been possible. Without the continued development of Computer-Aided Dispatch, it could not have reached as far as it has today.

In part 4 of this series, we’ll wrap up our thoughts on the history of Computer-Aided Dispatch while also considering what lies ahead. Caliber Public Safety is immensely proud of the Computer-Aided Dispatch, Mobile, Records Management, and other public safety software solutions it produces, many examples of which can be found on the phones, tablets, and terminals of first responders across the country. As we look to the future, we will continue to develop that increasingly complex, critical technology to support communities throughout the nation.

You want to become a CISO but where to start? Depending on your level of expertise you may need to study a bit more before claiming the S-CISO certification title.

NEW: CISO 2.0  The Information Security Expert course (S-ISME) is designed for Practitioner-level professionals who aspire to become a CISO. This course focuses on developing subject-matter expert and management skills. It equips you with the knowledge and skills you need to develop, implement and govern an information security program and provide security guidance to senior management. The Expert Certificate attests that you possess the strategic management, policy development, planning, financial and supervisory skills you need as a CISO.

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The Certified Information Security Officer (S-CISO) certification title is the highest achievable qualification in this certification track. To be eligible for the Certified Information Security Officer title, you need to demonstrate Expert-level knowledge (SECO Expert certificate or equivalent) and at least 7 years of relevant work experience of which 5 in a leadership role. Certified Information Security Officer (S-CISO) qualifications are awarded to candidates upon a thorough assessment of their professional achievements and certificates.

The Information Security Practitioner course (S-ISP) is designed for professionals with solid basic knowledge in information security. Practitioner courses are 5-day courses focused on hands-on practice in a simulated business environment. During this training, you employ your skills and knowledge to problem-solve realistic scenarios and case studies relating to a fictional company called Bicsma (See: www.bicsma.com). You obtain an advanced overview of the human, organisational and technical aspects of information security and ISMS implementation. The course is rich with hands-on assignments that ready you for performing a Security Officer’s tasks. Practitioner certificates are intermediate qualifications that showcase your ability to carry out specific job-related tasks and enable you to progress to the Expert level.

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You can book your certification exam with an accredited SECO-partner or directly with the SECO-Institute. Our online examination system allows you to take exams from the convenience of your home or office, 24 hours a day and 7 days a week.

We have designed a complete learning path, enabling you to develop from Foundation level to Certified Information Security Officer level (CISO).  We have designed this certification track with one goal in mind: to give you the knowledge and skills to achieve your career ambitions and establish yourself as a globally recognised CISO.

As we explore the history of Computer-Aided Dispatch, it’s worth considering the development of computers themselves. Once behemoths that did little but took up entire rooms, modern computers changed with the advent of the modern microcomputer in the 1970s. As personal computers began to find their way into the homes of everyday people, computers became more and more important to the business and municipal world. They also became vital to first response.

Register a free student account on our member website (Your training institute will provide more information). As a registered SECO-student, you will have the opportunity to access valuable extras and ask questions of certified professionals.

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Upon successful completion of your exam, you will receive a certificate. In the possession of a SECO-certificate, you can apply for a SECO certification title and digital badge (S-ISF, S-ISP, S-ISME, S-CISO).

Your success is important to us, and so is your future as an emerging security professional. The (S)ECO-system provides you with many options to help you prepare for your certification exams. As a student you can join the (S)ECO-system for free and get access to:

At the SECO-Institute, we are aware of the growing worldwide need for competent, well-qualified security leaders and specialists. We satisfy this need by developing training programs that enable professionals like you to gain the skillset a CISO need. With a SECO- S-CISO certification, you will be recognised as a qualified CISO, and you will set yourself on a path of career success and continuous professional development.

Congratulations on taking the first step to a rewarding career in cyber security and becoming a Certified Information Security Officer (CISO).