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SOLUTION 2: RESET YOUR PAIRED DEVICE LIST – “I CAN’T GET MY EARBUDS TO PAIR TO MY DEVICE CORRECTLY, OR SOLUTION 1 ISN’T FIXING MY AUDIO PLAYBACK”

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If you have already set-up and paired to one device, you can easily pair to another device by following these simple steps.

ISSUE: If you would like to use Dime® with only one ear bud (Solo Mode), you’re in luck! The updated technology in Dime® allows you to use either the left OR the right bud in Solo Mode. Once paired correctly, you will be able to switch seamlessly between your right and left earbud. Although, if you’re having any challenges utilizing the Role Switching capabilities, you may follow these simple steps to ensure ease of use when pairing and switching between Solo and Stereo Modes.

FIRST COMPLETE A POWER CYCLE by simply placing your buds into the charging case until the LED on both earbuds turns RED. Then remove your buds from the case and evaluate, sometimes this is all you need, but if you’re still having trouble we’ve got you covered.

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Take high resolution line scan imaging to the next level by powering it with ultra-high-speed processing. Choose between the 10GigE PACE, 25GigE ACCEL, or 100GigE PINNACLE line scan cameras for uncompromised line-scan imaging possibilities for all your high-speed inspection needs.

ISSUE:The biggest challenge with true wireless earbuds is ensuring your buds are properly connected to each other and your device. There are times when you may unintentionally disconnect your buds and change their paired state; this can create pairing challenges and impact your ability to hear audio in both earbuds or use either bud in Solo Mode. Do not worry, we have a few easy ways to get this fixed!

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ISSUE: Not seeing the RED LED indicator on the buds when you’ve placed your DIME back in the case? This would let you know your earbuds are powered off and charging, so if you’re experiencing this issue here are a few helpful tips.

Before you get started troubleshooting, let's make sure you are reading the correct support page. To identify your True Wireless product, the product name will be printed either inside the charging case on the underside of the lid OR on the back body of the charging case.