The interruptions were due to a fibre line cut, caused by vandalism and suspected theft of copper wire, said Rogers in an emailed statement to Postmedia.

“As part of Canada’s critical infrastructure, telecommunication networks are vital to the public’s health, safety, security and economic well-being,” said CSTAC.

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Damage to a Telus cable in Calgary in 2023 caused by thieves left 2,000 people without access to voice, internet or TV services for multiple days, CSTAC said.

In an emailed statement, CPS said they responded to reports of vandalism to fibre optic cables around 6 a.m. Tuesday, and the investigation is ongoing.

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Tuesday’s incident comes after a separate outage on May 6 was also attributed to attempted copper theft and caused widespread disruptions for thousands of Calgarians.

“These acts are not victimless crimes and can have a serious impact on public health and safety. They disrupt emergency 9-1-1 and fire services, and adversely affect hospitals, schools and businesses,” read the notice.

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On average, it takes 10 to 12 hours after an incident for telecommunications providers to fully restore services to their customers, though in some cases it takes significantly longer, particularly for complex repairs in hard-to-access locations, said the committee.

“We have contacted local authorities and have technical teams on-site, working to restore services as soon as possible,” said the telecommunications corporation, which merged with Shaw to become its parent company last year.

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“Outages due to vandalism can also take 3-4 times longer to repair than any other outage types due to extent of damage and associated repairs,” Rogers said.

After an hours-long service outage resulting from a cut fibre line early this morning, Rogers (previously Shaw) internet and phone coverage has been fully restored in north Calgary.

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The outage was resolved at 4:50 p.m., nearly 12 hours after several north Calgary communities were without internet and phone service

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Vandalism and attempted copper theft is an issue across the telecommunications industry, according to a May 13 call to action by the Canadian Security Telecommunications Advisory Committee (CSTAC).

CSTAC is encouraging Canadians to report crimes or suspicious activities targeting telecommunications infrastructure to law enforcement.

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In the first few months of 2024, Telus had nine cable theft and vandalism events, according to CSTAC. “January saw a 100 per cent increase in incidents year-over-year with a 49 per cent increase in outage duration.”

Repairing a damaged fibre line can take between eight to 12 hours, according to Rogers. The initial outage notice was issued at 5:20 a.m. Tuesday.

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Company spokesperson Cam Gordon said the outage was resolved at 4:50 p.m., nearly 12 hours after several north Calgary communities were without internet and phone service. The outage came after vandals cut a fibre line early Tuesday morning, in what the communications provider described as suspected copper wire theft — the second incident of its kind in less than a month.

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Outages affected approximately 5,000 customers across multiple services including internet, business internet, phone, business phone, TV and more, according to an earlier statement from Rogers.

“There have been instances where entire communities were left without telephone, wireless and internet services for extended periods until repairs were completed.”

Are you a Rogers, together with Shaw, customer hit by Tuesday’s outage? Tell us how it’s affecting you by contacting SWilhelm@postmedia.com.

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A Rogers service outage page showed affected customers were in the Balmoral, Brentwood, Bridgeland-Riverside, Capitol Hill, Charleswood, Collingwood, Crescent Heights, Hillhurst, Mayfair, Mountview, Mount Pleasant, North Haven, Renfrew, Rosemont, Sunnyside and Tuxedo Park areas.

Vandalism-related outages are increasing year over year at a rapid pace, read the emailed statement from Rogers. The company has experienced a four-fold to five-fold increase in outages due to vandalism since 2022.