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The app is changing as of March 29, 2023. All Ring doorbells and cameras will require a Ring Protect Plan subscription to access the Home and Away Modes feature.

A plethora of problems can be solved by an update. To make sure your doorbell’s firmware is up-to-date, go to Settings and tap Device Health. Then, scroll down to Device Details. The firmware sections should say Up to Date.

With these versions, resetting is quick. Just remove the doorbell from its bracket. Then, press and hold the orange button on the back of the doorbell for 10 seconds. The light will flash for a few minutes on the 1st gen, but when it stops the reset is done. On the second gen, the doorbell will immediately go into setup mode.

These versions are pretty simple to reset too. Start by removing the faceplate. Then, locate the setup button below the camera lens (it may have an orange dot). Hold the button down for 10 seconds. Like with other versions, the light will flash for a few minutes, but when it’s done, the reset is finished.

Sometimes you can determine what’s wrong with your Ring Video Doorbell by looking at how the light around the doorbell button is flashing:

Sometimes, when all else fails, a factory reset can get your Ring doorbells working properly again. The process is speedy, but it’s different depending on what type of Ring doorbell you own.

No matter which Ring video doorbell you own, there are some easy ways to fix most problems you’ll encounter. We got our hands on some doorbells and did some Ring doorbell troubleshooting to help you out when things get wonky.

Well, it shouldn’t be. Most Ring doorbells have awesome video quality. More than likely, it’s not getting a strong enough Wi-Fi signal. To be sure, go to the settings and tap on Device Health. In the Network section look for Signal Strength. The RSSI number will be red if the connection is weak or disconnected altogether.

Just like Ring doorbells, Ring’s internal doorbell , Chime Pro and Ring Chime, can run into some problems too. Here are the most common ones and how to fix them:

According to Ring, you need upload speeds of at least 2 Mbps per device. So if you have four devices, you need an upload speed of 8 Mbps—and that's on top of requirements for any other devices connected to your home network.

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You can help it get a stronger signal by moving your router closer to the door. If that’s not possible, boost the signal by getting a Wi-Fi range extender.

In the Ring app, choose your doorbell, Settings, and Device Health. Under Device Details will be the name of your doorbell.

First, make sure your Ring doorbell is actually offline. Go into the Ring app,  go to your doorbell and then tap Settings (the gear icon). From there, tap on Device Health. Under Status, it will say Offline or the name of your network.

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