International guests (including those in the United States) are responsible for all import duties levied by customs. Orders may be held at the border, which can increase estimated delivery times.

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Escents Body Products Inc. reserves the right to inspect all returns/refunds before issuing an exchange. Online purchases require a Return Authorization # from Head Office. Please email customer@escents.ca to obtain your RA#.

Orders are considered delivered when the shipping carrier provides confirmation that the package was successfully delivered to the address provided in the order.

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If Canada Post is unable to deliver the package after numerous failed delivery attempts, the cost of reshipping will be at the expense of the customer.

We want you to love your new product as much as we do, that’s why Escents offers returns for exchange at our retail stores within 30 days, with a valid receipt and unopened and unused merchandise.

Escents Body Products Inc. is not responsible for nonreceipt of orders due to improperly submitted, inaccurate and/or incomplete shipping addresses.

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All orders are shipped from our warehouse in Vancouver, BC, Canada through Canada Post. Please note that shipping times are estimated from the date that the order leaves our warehouse, not from the date the order is placed. You can upgrade to Express shipping for faster delivery.

Escents Body Products Inc. will not refund original shipping and handling fees on returns except in the case of manufacturer’s defect. If your order arrives damaged from transit, or if you are missing an item that was on your invoice, please contact Customer Service..

Grate normally describes a covering over the top of a manhole, catch basin or other assembly installed below grade. In most cases, a grate has openings in the top to allow water or air to pass through the grate and into or through the item being covered. Grate is also used to describe an open webbed steel, or synthetically produced surface, that is used as a wearing surface on stairs as the treads, walkways or platforms. The ability of the grating to allow water and moisture to pass through the surface accommodates the requirement to prevent slipping and ice buildup on horizontal surfaces. The term is also used to describe a negative action of two materials scrapping against each other. This term grating is normally not an action that is intended, and will eventually produce deterioration of the two materials that are grating together.