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We offer FREE Shipping anywhere in Canada. Once your order is placed, we process it the next business day and ship via ground transportation. In very remote locations, whenever the shipping costs become prohibitive we reserve the right to either cancel the order or ask that you contribute to the shipping costs, it's up to you. Your items may take anywhere from a few days up to a few weeks to arrive.

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If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@WaterEstore.com and send your item to: The Water Store 1004 King Street Midland Ontario CA L4R0B8.

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

New to having a well for our water supply. Water eStort was great and helped me gain the knowledge I needed to service my own filtration system. Looked overwhelming, but not after talking to the staff. The products arrived quickly and fit perfectly. A wonderful experience.

We do not offer refunds or returns on items built to order including Aclarus Ozone systems, Reverse Osmosis systems larger than 500 gpd or water softeners/iron filters over 1 cubic foot.

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If you have any special shipping requirements, like requiring a signature at time of delivery, please leave a message in the "Special instructions for seller" section while checking out. If you order multiple products they may not all arrive at the same time as we ship from multiple warehouses and each item will be shipped directly to you. If no one is home when your order is delivered it will be left for you but we cannot assume responsibility for your order once it has been dropped off.

UV Dynamics brand’s competitive advantage is that they are the only UV Company that designs and manufactures in-house the power sources and disinfection chambers used in the production of its disinfection systems.   This results in vertical integration within North America with a beneficial lower cost (versus off-shore competitors) that is passed on to the consumer while ensuring the product quality is high.  UV Dynamics is located in London, Ontario where their products are produced.  They are a Castle Circuits Inc business group with sound principles that have been in place before 1975.

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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Water eStore carries UV Dynamics products and UV systems that offer extensive warranty coverage:  10 year pro-rated on the stainless-steel disinfection chamber; a 3-year warranty on UV power source; 1 year warranty on UV lamps, sleeves, and sensor. Beyond their warranty, we offer a 100% money back guarantee if you’re not satisfied with your investment in UV Dynamics water filtration products for your family.

UV Dynamics Ultraviolet Disinfection systems are easy to install & service, use widely available non-proprietary consumables, and are made in North America. We offer YouTube videos that support UV Dynamics Ultraviolet Disinfection systems explaining how they work, how to install and service. We vet our suppliers and personally test all UV Dynamics products, installing them in our homes and monitoring their performance daily. They have a proven track record of not only building environmentally friendly and affordable products but also providing after-sales support and service.

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

This complete pack comes complete with one SMF 1227868-V 20" x 2.5" Sediment Water Filter, one 20" x 2.5" SMF 32-250-20-GREEN Carbon Water Filter and one UVS 400152 Ultra Violet Disinfection System replacement UV bulb. This is the perfect combo pack to save you money on your lamp + filters. Please check out our video's above for How to Maintain and More Info on this unit.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.