All new inbound conversions will also show up in a shared team SMS inbox. The inbox makes it easy to ping the best-suited employee to serve the customer. No matter how many employees or staff chime into a text conversation, your customers only see a single text thread.

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Text-to-landline business text messaging enables you to send and receive SMS messages from your business phone line or virtual phone without additional hardware.

And having quick, clear responses is especially important if you’re sending messages as a salesperson, or providing customer service.

This is the best way to make it possible to text an extension and get conversations to specific departments or employees.

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For even more advanced filters, you can use custom fields. Custom fields make it possible to add custom information to contacts and conversations. You can then sort, filter and create views based on custom fields.

Ready to start texting? MessageDesk is here to help your small business or organization with smarter, simpler ways to send text messages.

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Closing answered questions, and resolving conversations gets you and your team closer to achieving inbox zero. You get to avoid information overload in your inboxes while keeping the priority stuff top of mind.

You can text a phone number extension with business text messaging software (like MessageDesk). Business text messaging makes it possible to text-enable a business line and keep your existing phone number and phone number extensions. Instead of routing text messages to an extension, business text messaging software assigns incoming SMS text conversations to the right people or departments.

With MessageDesk, you can design individual and team text message templates. The individual templates will only be visible to you. But the team templates will be visible to various teams associated with that text extension.

This is where pre-saved, reusable text message templates, tags, media, and links come in handy. You can save time and resources by reusing your frequently sent inbox replies and messages.

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You can always re-open a closed conversation, view the thread, and see who was assigned. But opening and closing conversations make it possible for team members to better manage their individually assigned conversations. It works just like a normal phone extension.

Good business messaging etiquette starts with prompt replies. This is especially important when you're closed or you or your team is away and unavailable.

Instead of texting an extension number, all inbound text messages get routed to the right person with conversation assignment. All existing extension calls still go to the extension phone number.

But phone number extensions were originally designed for voice calls only. So how can businesses and organizations make it possible to text an extension?

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Landline texting is an essential feature, especially for a small business with one or two employees. Texting allows your audience to start more text conversations with the right people at your organization in the way they prefer.

Quick follow-up can also make a difference when it comes to sales. For service-based businesses and organizations, response times make an impact when it comes to closing deals.

MessageDesk comes with advanced filters that make it easy to sort by “newest to oldest” or “oldest to newest” and by status: new, waiting, replied. You can also filter by assigned conversations.

Once you’ve submitted your number hosting or number porting request, your text message provider will send a letter of authorization (LOA). This acts as your consent to text-enable your business phone line and preserve your existing phone number extensions.

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Not everyone needs to see every conversation. This is where filters are handy. They can help you configure your text and number extensions into views for specific teams or teammates.

Push and email notifications let you and your teammates know of incoming text messages. This makes sure nothing slips through the cracks and every conversation gets a response.

A simple out-of-office text message can help you set response expectations. It also clearly communicates to people what they should do and how they can take further action.

There’s debate over email vs text and which is better for reaching customers beyond business hours. But both are great tools for sending automatic out-of-office messages.

But the best business texting services also make it possible to text-enable your existing business number or landline. You can do this by submitting a number hosting request directly in most of their platforms. You can also select a new SMS phone number.

A phone number extension is a short additional number added to a telephone number’s main line. Phone number extensions route incoming calls within an organization to the right people. Businesses often add an extension for specific employees, staff, or different departments. All a caller has to do is dial an extension number that’s been added to the number’s main line.

In addition to extension texting, texts also help with call management, receiving calls, and reducing call volume. This eliminates the frustration of having to wait on hold or leave a voice mail.

Text message templates can contain your saved responses to frequently asked questions. They enable you to respond faster and more efficiently to inbound messages. They also give your team a unified voice regarding the types of responses they offer to customers.

After text-enabling your business number, the next step to texting extensions is inviting teammates and assigning permissions.