We honor para-transit eligibility from other jurisdictions.  If you're visiting Tri-Cities and would like to use our Dial-A-Ride service, simply have your para-transit service fax your eligibility information to us at 509.734.5195 or contact our ADA Eligibility Coordinator at 509.734.5530.

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You can submit an Eligibility Notice of Appeal within 60 days of the date on your eligibility determination letter. The appeal process provides you with an opportunity to have your eligibility decision reconsidered by an Appeals Hearing Committee. CLICK HERE for the Dial-A-Ride Eligibility Appeal: Guidance & Acknowledgment Form.

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If BFT cannot service areas due to unsafe road conditions, BFT staff will call riders to alert them of service disruptions. Please make sure sidewalks and walkways are cleared from snow and ice so our drivers can safely assist riders in and out of vehicles.

All riders must submit a completed Eligibility Application, including the Licensed Provided Verification Form, prior to a Dial-A-ride eligibility determination.  Applicants will be notified of their eligibility status within 21 days of submitting a completed application.