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In addition to leveraging our IMS to manage and resolve incidents, you also have the ability to integrate the IMS with the following modules:

24/7 Software provides numerous opportunities to streamline your operations, including the ability to integrate with a myriad of applications via its REST API to trigger notifications and create incidents inside the Dispatch Queue. Integrate as many systems as you need into one pane of glass to stay abreast of what is going on 24/7/365.

With 24/7 Software's unified platform, your organization can manage everything that occurs to ensure a safe and memorable experience for your customers - proactively.

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The most powerful Incident Management System (IMS) and response platform for web and mobile are also the most user-friendly on the market. Track all of your incidents in real-time from a robust Dispatch Queue that is fully configurable. Build your workflows, immediately dispatch personnel, maintain a detailed history of all incident records, ensure that resolutions happen as fast as possible, and adhere to your protocols and standard operating procedures.

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Receive the details and status of an incident via text, email, or 24/7 Software Communicators, which are mobile applications that give users the ability to fill out incident forms and resolve issues in the field (available for iOS and Android). Administrators and Supervisors can also view the Incident Management System and utilize it with full functionality on tablets. Bring your command center with you everywhere!

24/7 Software’s Incident Management System has one of the most comprehensive reporting toolkits available. Generate any report thinkable related to your incidents based on the data collected in your configurable form builder. Configure the format of your charts based on the data being displayed and generate as many charts as you need. Schedule your reports to be automatically delivered to you or a group of team members so that you always have the right data directly in your inbox.

Set up workflows and input standard operating procedures in the Incident Management System to improve processes and ensure best practices are followed when an incident occurs. Never be in a situation where a first responder doesn't follow protocols.

When users are on scene, they can include photos, videos, and other attachments related to the incident to be included in the incident record. Users who send in text messages can also include multimedia. All media files stay with the incident record and are accessible in your incident logs.

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Every record, note, detail, change, and associated user is documented inside the platform. All information related to an incident record and any modifications are time and date stamped to ensure an extensive audit trail that can never be manipulated. Track information with iron-clad confidence.

Administrators can configure incident forms to document and resolve incidents based on the incident type, your specific process, or by department. Users can add both short and long forms to document as much detail as necessary but still enable immediate dispatch.

The Incident Management System is configurable to ensure that every screen suits your needs and those of your users. Whether you are looking to configure and simplify the layout of the Dispatch Queue or your users’ mobile experiences, you control the look and feel. You can even use simple icons so users can easily report incidents from their mobile devices. This enables smooth implementation and adoption by your entire organization – even part-time or seasonal employees. Virtually no training is needed!

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Assign people, teams, or devices to incidents directly from the Dispatch Queue with one click. Ensure incidents are resolved quickly and are documented appropriately, as users can indicate they are on scene directly from their mobile devices. Communicate with your users and first responders about the incident without ever having to leave the queue.

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Link incidents that come into the Dispatch Queue directly to Work Orders in your 24/7 Software CMMS or link text messages that come into the 24/7 Software Conversations module directly to an incident in the queue. All incidents can be linked to Requests, Activities, or even other Incidents so that everyone involved is informed and records are comprehensive. Create unique workflows that enable visibility across the entire 24/7 Software platform.