Transition work processes from paper-based to electronic for a green, efficient organization. Streamlined workflows through customized, electronic document management tools translate into real-time and dollar savings.

BUGG: Enterprise CAD is very customizable. I already mentioned the custom call types and common name addresses for the LPRs — that’s been very helpful. I also like the ability to create custom templates. Depending on what I'm doing that day, it may benefit me to have different parts of the CAD system on different parts of my screen, like cleared call search or global subject search, and I'm able to totally customize that. I have a custom template for law, fire, and call-taking depending on what I'm working that day. The setup that I like might be completely different from the person sitting next to me, but it's customizable for each user.

CLARK: CAD is our meat and potatoes. It's how we begin and end every transaction, every day. The job of a telecommunicator or a 911 dispatcher is not an easy job to do, but having a reliable CAD system makes all the difference. It really can mean the difference between life and death for both our responders and our residents.

Instant access to the tools you need to tackle your most complex recording challenges in a single, secure, and unified system. You’ll save time, increase efficiency, and provide the unparalleled level of customer service your constituents expect and deserve.

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Our CAD solution confirms addressees instantly because it verifies based on GIS data. It allows us to dispatch quickly because we can use unit recommendations to determine the closest unit. It gives us visibility by showing us the responding units in real time. It allows us to comfort the caller and say with certainty that we do have units on the way and they'll be there shortly. Then, we can see when the unit has arrived on scene and switch gears. It allows us to do a lot in a very short period of time because of how seamlessly you can move about in the different elements of CAD.

Public sector agencies manage a variety of complex, mission-critical tasks each day — from monitoring the city budget and generating payroll for municipal employees to collecting revenues from citizens and generating utility bills. Our ERP financial solutions are designed to manage public sector core business functions no matter the size or complexity of the organization — from small towns to large cities and counties.

Looking for a CAD system that can keep up with a complex, modern agency? Learn more about Tyler Technologies’ Enterprise CAD, Enterprise Fire Field Mobile, and the full suite of Enterprise Public Safety solutions.

Responders in McCracken County, Kentucky, used NG911 technology — including a modern CAD system integrated with mobile technology — to locate and rescue a lost hunter unsure of his location. Read the blog.

I've worked in situations where the CAD crashes every other day. With Enterprise CAD, one thing we don't have to think about is how our system is going to work. We can depend on it. It's not going to crash. We're able to get responders on a scene quicker, determine what is going on quicker, and we're able to resolve the situation quicker.

The ability to assign multiple calls to one incident is also really helpful. We had an active shooter situation and received more than 20 calls in five minutes. Because we could associate all of those calls together, we were able to get a clearer picture of what was going on and the scope of the situation.

Seamlessly connect courts, public safety, and supervision agencies to ensure safer and more efficient operations for correctional facilities. Give your justice partners access to critical and sensitive data including pre-booking information from officers in the field and inmate scheduling information for the court.

Trust is the cornerstone of an effective Executive Protection (EP) program. It ensures that principals feel secure and confident in their protection team, enhancing overall effectiveness and cooperation within the team. Building trust is not a one-time effort but a continuous process involving consistency, transparency, credibility, reliability, and personal engagement.

Our regulatory solutions help government agencies and departments of any size simplify every aspect of regulatory compliance — from workflow and process to licensing and enforcement — with software to handle the unique needs of your organization.

Defined: Consistently performing duties to a high standard and fulfilling commitments. Importance: Dependability: Ensures principals and team members can depend on the agent in all situations. Consistency: Reinforces trust through consistent performance. Predictability: Reduces uncertainty and stress by being predictable in behavior and actions. Actions to Build Reliability: Punctuality: Always be on time and prepared for duties. Follow-Through: Complete all assigned tasks and follow through on commitments. Availability: Be readily available and responsive when needed.

Our civic services solutions are designed for your public sector agency and the citizens you serve like community development, permitting, enforcement, inspections, business licensing, compliance, maintenance and work orders, 311 requests, utility billing, and parks and recreation management.

Tyler Technologies' public safety team spent some time talking with Patrick Bugg and Kim Clark of the Paducah, Kentucky, police department about what it takes to make a strong CAD solution and why it makes a difference in their agency and communities. Read the Q&A below.

BUGG: I would say one of the key elements I look for in a solid CAD system is functionality. I've used other CAD solutions at my previous employer, as well as recently when I was filling in at a neighboring agency. I rely on some of the more advanced features for efficiency, and it was challenging to go back to a system that didn't have them.

Protecting your organization from cyberattacks is a full-time endeavor that grows more demanding, specialized, and sophisticated every day. Tyler has the expertise and resources to help you advance your cyber maturity and improve your cyber resilience.

BUGG: For me, a couple of recent examples come to mind that highlight the day-to-day impact of what it means to have a CAD system work the way dispatchers want it to work.

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Defined: Providing dependable and uniform protection services without fluctuations in quality or commitment. Importance: Predictability: Ensures that principals and team members know what to expect, reducing uncertainty. Dependability: Demonstrates that the program can be relied upon in all situations. Reputation: Builds a strong reputation for the EP program, making it more attractive to current and potential clients. Actions to Build Consistency: Standard Operating Procedures (SOPs): Develop and adhere to comprehensive SOPs for all aspects of the EP program. Regular Training: Conduct regular training sessions to ensure all team members are skilled and up-to-date with best practices. Performance Metrics: Implement performance metrics to monitor and maintain high standards across all operations.

Tyler’s public safety solutions improve situation awareness and enhance safety and productivity for public safety professionals. We’ve drawn from our extensive experience to design, develop, deliver and support integrated software solutions to meet each agency’s unique needs.

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Courts and justice agencies at every level — state, district, county and municipal — share a common need for software solutions that simplify processes, improve workflow, and ensure efficient and consistent operations. Tyler has the products and services to do it.

Led by a talented group of leaders, we have a rich history and a genuine care for being more than just a technology company.

CLARK: I've been a public safety professional for more than 30 years, mostly on the dispatch side. I even started a 911 center from scratch in a small town of about 40,000 people. Up until recently, I was the Emergency Communications Manager with the Paducah Police Department.

When we're responding to an emergency, time is of the essence. I don't have time to think about how to enter a call for service. I don't have time to switch between programs and screens. And that's one of the things I love about our CAD system. It's user-friendly, it's easy to learn, and it's consistent across the different modules. I can focus on collecting information, asking questions, and getting first responders where they need to be.

When information flows seamlessly between transportation directors, administrators, drivers, and parents, school districts can deliver safer, more efficient transportation to every student. Our solutions connect every aspect of transportation management, helping districts advance their operations and make student-first decisions.

By focusing on these strategies, EP programs and individual agents can build and maintain trust, ensuring high-quality protection services and a cohesive, motivated team.

Because CAD allows us to create custom call types and custom addresses, we quickly identified which camera the wanted vehicle passed underneath, entered “LPR1” as the address, selected “LPR” as the call type, and started documenting. Then, we're able to use Enterprise Fire Field Mobile and the automatic vehicle location (AVL) on the officer's vehicles, check our real-time map in CAD, and see who’s in the area to dispatch. Like Kim said, it’s possible because all of the integrations and modules work together seamlessly. In this case, we really needed every piece here to work together inside CAD — the NCIC integration, LPRs, mobile applications, and AVL.

Empower your organization to access a single source of trusted data and securely share analysis, visualizations, and performance measurements across multiple departments and programs. Reuse your data and allow employees to transform data into insights on financial, operational, and strategic outcomes.

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BUGG: I'm a telecommunicator and night shift supervisor with the Paducah Police Department, Communications Services Division. I've been with Paducah PD since 2020, but I've been dispatching since 2016. I also have experience as an EMT.

For example, when the fire pre-plan information can be accessed directly from within CAD, that’s connecting the dots for us. We had a tornado hit in Paducah in March, and immediately following that, one of the fire chiefs reached out and said, 'Hey, can we start collecting tornado shelter information in CAD?' That way, if we're clearing an area where a tornado has hit, we'll know there's a shelter in the basement of a home and we'll know where to look for survivors.

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National Crime Information Center (NCIC) data is integrated into CAD, so when I enter a vehicle plate or a person into the CAD, it automatically brings back that NCIC return for me. We recently acquired license plate readers (LPRs) that hang over two of our busiest intersections and scan for things like stolen vehicles and wanted persons. There was a felony theft that occurred in Missouri, and a local agency entered the vehicle information into NCIC. When that vehicle passed by one of our LPRs, we were notified immediately.

CLARK: A good CAD system is a gap-filler — it helps connect the dots between the different pieces of an effective emergency response.

CLARK: At Paducah, we dispatched for a fire agency outside of our county, which means geofencing is extremely important to us. The agency falls outside of our map, but our CAD system administrator was able to create a geofence outside of our county so we could dispatch for them effectively. We're able to see their units and see the trucks moving, which gave us unparalleled situational awareness as telecommunicators, as we had insight into what was happening in this area. We also used automatic status updates based on the geofence, so, when the truck enters the station, it puts them in quarters; when it leaves the station, it puts them out of quarters. So that's another example of advanced functionality that has been impactful.

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Remaining vigilant about security and maintaining compliance with industry standards are part of our commitment to our clients.

Discover the industry's leading outdoor recreation platform designed specifically for local, state, and federal agencies.

Our disability and benefits solutions help programs and agencies quickly get benefits into the hands of those who need it most, all while lowering cost and streamlining the process.

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Built exclusively for government, Payment Processing and Point-of-Sale Cashiering are a comprehensive and trusted suite of solutions designed to simplify payment processes and provide secure, flexible, and scalable payment and cashiering offerings.

Defined: Ensuring the agent understands their role as an employee and maintains a professional distance from the principal and team members. Importance: Professionalism: Upholds the professionalism and integrity of the EP role. Prevents Favoritism: Avoids any perception or reality of favoritism, which can erode team morale and trust. Prevents Boundary Violations: Ensures that personal relationships do not interfere with professional duties and responsibilities. Actions to Maintain Professional Boundaries: Clear Role Definition: Clearly define the roles and responsibilities of the EP agent to avoid any ambiguity about their professional limits. Training on Boundaries: Provide training on maintaining professional boundaries and the importance of avoiding favoritism and boundary violations. Regular Assessments: Conduct regular assessments to ensure that agents adhere to professional boundaries and address any issues promptly. Policies and Procedures: Establish and enforce policies and procedures regarding professional conduct, relationships, and interactions with principals and team members. Confidentiality Agreements: Implement confidentiality agreements to protect sensitive information and reinforce the importance of discretion.

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The integration with Next Generation 911 (NG911) technology is significant, too. Being able to pinpoint a caller’s exact location has come into play many times. The lost hunter unsure of his exact location; the man following his stolen truck on a motorcycle; the woman who called 911 and left the line open while being held against her will in a moving vehicle. We were able to get responders directly to these people because Enterprise CAD integrates with the caller location functionality.

Computer aided dispatch (CAD) software is the starting point for every 911 call. But what sets a modern CAD system apart? How does it impact telecommunicators, CAD administrators, first responders, and the communities they serve?

Defined: Openly sharing information and decision-making processes with principals and team members. Importance: Trust: Builds trust by showing that there is nothing to hide. Engagement: Encourages involvement and buy-in from all stakeholders. Accountability: Holds the EP program accountable for its actions and decisions. Actions to Build Transparency: Open Communication: Maintain open lines of communication with principals and team members about operations, changes, and incidents. Regular Updates: Provide regular updates and reports to principals, detailing the security measures in place and any pertinent developments. Feedback Mechanisms: Establish channels for receiving and acting on feedback from principals and team members.

We provide solutions to manage all aspects of the property tax life cycle. Tyler pioneered computer-assisted mass appraisal (CAMA), and developed integrated software solutions for tax billing and collections, CAMA, and assessment administration functionality.

When it comes to the financial, human capital, and facility management needs of your school, our software helps you actively plan for change, achieve organizational goals, operate within approved budgets, and hire and retain the right employees. Attain optimal student achievement by making strategic decisions about your school district and workforce.

Defined: The agent’s knowledge, expertise, and professionalism. Importance: Confidence: Instills confidence in principals and team members regarding the agent’s abilities. Respect: Earns respect from peers and principals. Authority: Establishes the agent as a knowledgeable authority in security matters. Actions to Build Credibility: Continuous Education: Engage in continuous professional development and stay updated with the latest in EP tactics and technologies. Certifications: Obtain relevant certifications and qualifications to validate expertise. Professional Conduct: Maintain a high standard of professional conduct at all times.

Defined: The agent’s ability to build an appropriate relationship with the principal and team members. Importance: Trust: Fosters a deeper level of trust and personal connection. Communication: Enhances open and honest communication. Support: Creates a supportive environment where principals feel understood and valued. Actions to Build Intimacy: Personal Engagement: Take the time to understand the principal’s preferences, concerns, and expectations. Confidentiality: Respect and maintain the confidentiality of all personal and sensitive information. Empathy: Show genuine care and empathy for the principal’s well-being.

Defined: The agent’s focus on themselves versus the principal and the team. Importance: Trustworthiness: High self-orientation can erode trust, as it indicates a focus on personal gain over the principal’s needs. Team Dynamics: A low self-orientation fosters better teamwork and collaboration. Principal’s Perspective: Demonstrates that the agent prioritizes the principal’s safety and security above all else. Actions to Reduce Self-Orientation: Principal-Centric Approach: Always prioritize the principal’s needs and safety over personal interests. Team Collaboration: Focus on team success rather than individual recognition. Humility: Demonstrate humility and a willingness to learn and adapt.