Campus Security can also arrange to provide Kingston Police Constables for special events on campus. Please note that there is a four-hour minimum commitment for Kingston Police contracts.

Outdoor Emergency Phones are easily identified on campus by their blue lights and yellow boxes with a large red button. They are located on frequently traveled routes to create better access to Emergency services along those areas.

If you have concerns about the physical security of your building, department, office, classroom or lab, we can perform a physical security survey of your facility and advise you on the options available to you to enhance your physical security. We can provide advice and guidance on physical layout, security systems such as alarms, access control systems or CCTV and internal procedures to enhance physical security.

Queen's Campus Security and Emergency Services promote a safe and welcoming environment that recognizes and is respectful of the diverse nature of the Queen's University Community.

These phones assist in a more direct manner than ordinary telephones. No coins are needed; just lift the receiver and press the appropriate service. The Assistance phones offer direct lines to:

The Emergency Report Centre is available 24 hours a day at 613-533-6080 (non-emergency), 613-533-6111 (emergency); or by using a Blue Light Emergency Phone.

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Pay Phone can be used for free to contact Campus Security and Emergency Services. Just lift the receiver, press the button labeled "Campus Security", and you will be connected to the Emergency Report Center. As well, all pay phones can dial the Emergency Report Center (613-533-6111) free of charge.

Background check software is one of the most common types of software used in law enforcement agencies. A background check can reveal a wide range of information, such as a suspect’s prior arrests, convictions, warrants, sex offenses, court records and incarceration history.

Campus Security requires notice of five business days for small events that require one or two Security Patrols, and ten business days for larger events that require Security Supervisors or several Security Patrols.

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All calls from Emergency Phones receive the highest priority response. Security Supervisors and any other nearby Security staff are immediately dispatched to the scene and will search the surrounding vicinity if no one is sighted when they arrive. For this reason, it is vital that people do not maliciously activate these phones as they can take security personnel away from genuine emergency situations.

For more information, contact the Manager, Security Risk and Training, Murray Skeggs at 613-533-6733 or email murray.skeggs@queensu.ca.

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This program was launched initially as a part of Campus Security’s vision to increase our visibility on campus and to decrease our response time to situations requiring our assistance. To date, we have received a number of favourable comments from students and staff expressing their support for this program. Together with the greater Queen’s community, we will continue working to maintain the safety of Queen’s campus for all students, staff, and visitors.

The Campus Security and Emergency Services department takes possession of numerous lost and found items during the year. When we receive wallets, purses, or any article that provides an indication of who the owner is, we will endeavor to contact the owner as soon as possible.

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To fulfill our mandate, and to assist you in meeting your personal and departmental security responsibilities, we provide the following services listed below. Select accordion container titles to view the information within.

Explore a framework to help guide staff and the individual in distress through a process of re-establishing the relationship.

Law enforcement agencies often rely on case management software to analyze criminal cases and deliver end-to-end solutions. Case managers can leverage the tools and functionalities of case management software to record incidents, follow workflows, upload documents, compile case data and analyze cases. This software can also be useful for tracking investigation activity from any location and collaborating with other agencies or organizations.

Recognize how to manage your own consistent, calm behaviour in order to influence a positive outcome in a crisis situation.

While the phone can pick up sounds up to 10 meters (30 feet) away, the caller should try to stay close to the phone for communication with the ERC. If no voice is heard, Campus Security and Emergency Services staff respond immediately.

Longer term contract security can also be arranged through Campus Security based on the needs of the department or organization making the request.

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Anyone who wishes to be escorted can call 613-533-6080. Security Staff will be sent to meet you and will escort you to your destination.

This system allows for quick and effective distribution of security related information, especially alerts, throughout the Queen’s community. It also provides all faculty, staff and students with an individual in their workplace to turn to with security concerns who can then work with both the unit head and Campus Security to enhance their internal security measures. The result is a safer and more secure campus.

If the user fails to check in when prompted by the app, with in 5 mins, the emergency contact will be called and and provided location information and options for checking on the user.

Campus Security will hold on to property for a period of one month. After one month, any unclaimed property is sent to a local charity or disposed of.

Police officers are responsible for managing information both in and out of the office. Reporting software is commonly used in field reporting, allowing officials to quickly search local and federal databases for information, as well as print tickets from any location. Considerable time is often wasted on manually writing police reports and oftentimes, the same information is repeated across multiple documents. Reporting software streamlines the incident reporting process and reduces the duplication of data.

The Emergency Report Centre (ERC) is staffed 24 hours a day, 7 days a week, providing the Queen's Community a central point of communication and dispatch for Campus Security and Emergency Services.

Queen's First Aid is an on-call and event-based service for First Aid assistance, providing prompt response that is both confidential and free of charge. Dispatched by our Emergency Report Centre, they have been trained to the level of Emergency First Responder, Oxygen Administration, and Brigade-Training System Level 1, on top of current Standard First Aid and Level C CPR certifications. They also offer standard First Aid and CPR courses and recertification.

Walkhome is a service provided by the Alma Mater Society that offers safe walks to students, both on the Queen’s campus and within the Kingston community.

Note: Due to the volume of Lost Item reports we receive, only those people whose items have been recovered will be contacted. (i.e., we do not respond to Lost Item reports to tell people that their items have not been found.)

Campus Security provides contract security to university departments and affiliated groups on a limited basis to monitor campus events or for other specialized purposes. Please note that there is a three-hour minimum commitment for Campus Security contracts.

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Look for Security Bike Patrols specifically during Orientation Week and Homecoming. Should you require our assistance at any time, do not hesitate to stop us or you can call Campus Security's Emergency Report Centre at 613-533-6080.

Law enforcement officials commonly use citation software to submit and manage traffic citation information in a digital database. With citation software tools, law enforcement agencies can automate the citation process which can increase efficiency and reduce errors. The software also allows police to issue citations more quickly and spend less time on the road where there is a greater risk of injury.

There are a wide variety of software solutions that can help public safety organizations protect sensitive information, streamline workflows and optimize important processes. Here is a look at some of the most common types of police software and their functions.

Verbal Intervention Training will provide you with the skills and knowledge you need to recognize and manage crisis behaviours you may encounter in your office or the classroom.  This half-day course is facilitated by CSES staff who have been trained by The Crisis Prevention Institute.

In a crisis situation, the fastest way to contact security is to push #1 (no need to wait for the voice message to finish). However, if no buttons are pushed, the line will automatically connect to Security after about one minute. The phone indicates to the ERC the exact location of the call. If no voice is heard, the situation is considered an emergency, and Security staff are immediately dispatched to the location of the phone.

Law enforcement may also use background check software to verify personal information, such as names, social security numbers, sex offender registries and driving records. Some types of background check software can also show military records, workers’ compensation claims, character references, drug test records and educational records. This type of information can be useful when investigating suspects.

Vehicle travel expenses for contract security beyond main and west campuses may be recovered at a rate of $0.55 per kilometer.  Rental vehicle expenses may also be recovered in their entirety as per requirements.

You can now use the "Work Alone" feature on the SeQure app and set up automated monitoring.  This feature is only available on campus, location services and notifications must be turned on to use this service.

Police require access to a wide range of information to help solve cases. Investigation software offers several key functions that can be useful in the investigative process, such as police case management solutions, data sharing applications, digital device data extraction and crime scene scanners. With investigation software, law enforcement is better equipped to identify potential patterns and relationships in criminal cases.

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Campus Security and Emergency Services can be called upon to assist with locating members of the Queen’s community for whom others have lost contact or have grown concerned for the safety and well-being of the person being sought.

If you would like to know more about the services and programs offered by Campus Security, or what you can do to keep yourself and your property safe on or off campus, we would be happy to have one of our senior staff speak to your group.

To request their on-call service, contact the Emergency Report Center at 613-533-6111, or use any blue light emergency phone. This service is available 24/7 during the regular academic year, excluding Thanksgiving weekend, Reading Week, and exam periods.

Please contact the Manager, Security Risk and Training, Murray Skeggs at 613-533-6733 or email murray.skeggs@queensu.ca to arrange a training session that meets the specific security awareness needs of your group.

When the red button is pushed, the phone is connected directly to the Emergency Report Centre (ERC), where the exact location of the phone is indicated, and two-way audio communication is established. The ERC will ask the caller how they need assistance.

Queen’s staff can find posted workshops on the Human Resources’ Learning Stream site. Departments interested in training together as a group can reach out to facilitator Merideth Smith at Merideth.smith@queensu.ca for more information and to set up a workshop.

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Citation software also reduces ticket processing time significantly. Before the introduction of citation software, the length of time to process a paper copy of a handwritten ticket to the court was days or even weeks. Citation software allows this information to be sent directly to the court within a matter of seconds.

Campus Security reserves the right to substitute staff subject to availability and operational requirements.  *13% HST applies to organizations external to Queen's University.

Police officers work with and manage a significant amount of information every day. This information must remain highly organized and easy to access to ensure that cases are handled swiftly and with great precision. Database software can be used to store information in a centralized location that has been collected from a variety of sources. Officials from different law enforcement agencies can then access this information when needed to aid in investigations and cases.

The Campus Watch program adds security issues to their current terms of reference. Safety Officers will now have the following additional responsibilities:

Please note that certain conditions and restrictions may apply to contract security. Contracts are limited to Queen's University campus only. As Queen's University is considered private property, any contract security must be booked and coordinated through Campus Security acting on behalf of the university. Campus Security reserves the right to determine appropriate staffing levels for any event or refuse contracts on the basis of staff safety and availability. Kingston Police also reserve the right to determine appropriate staffing levels for any event or refuse contracts on the basis of Officer safety or availability.

The Working Mind (TWM) is an evidence-based program designed by the Mental Health Commission of Canada to promote mental health and reduce the stigma around mental illness in the workplace. The workshop has two types, one for Employees and one for Managers (anyone who supervises staff or leads a team). By taking the course, all participants will learn to:

Maintaining a reliable schedule is critical in the field of law enforcement. Scheduling software enables law enforcement agencies to keep employee schedules up-to-date and highly accessible at all times. Sophisticated scheduling tools can have countless benefits for police, including reduced overtime costs, compliance with labor laws, improved communication and tracking of equipment.

The Campus Watch program is a joint initiative by Campus Security and Environmental Health and Safety (EHS). Currently, there are over 140 volunteer Safety Officers at Queen’s, reporting to the Director of Environmental Health and Safety. Each of these officers is responsible for a building, unit or area on campus. Their duties include safety inspections, recommending enhancements to health and safety measures and acting as a conduit for safety related information between their unit and EHS.

Computer Projects of Illinois, Inc. (CPI) has served the law enforcement industry for more than 30 years and is the only information-sharing solutions provider solely dedicated to professionals in law enforcement. CPI OpenFox offers reliable law enforcement software solutions designed to optimize a department’s ability to store data, share information and provide intelligence. To learn more about CPI OpenFox, schedule a consultation today.

The department respects requests for confidentiality, however please note that we have an obligation to respond to situations that may threaten the safety of community members.

Campus Security provides escorted walks from one point on campus to another for staff, faculty and students when Walkhome is off duty. This service is provided at any time, day or night, all year round.

In decades past, law enforcement agencies relied primarily on paper records, resulting in problems including security issues, wasted time and poor collaboration. Innovative technologies have enabled law enforcement to convert many of their manual processes to digital for more eco-friendly and streamlined operations.

Campus Security and Emergency Services has partnered with Human Resources to make Verbal Intervention Training more accessible to University staff.

If you work alone at night, on weekends or holidays, feel free to phone the Emergency Report Center (ERC) at 613-533-6080 and report:

While the presence of these phones cannot guarantee your safety, they do provide an effective method of getting help in an emergency situation. The phones are intended to be used in any situation where you feel threatened or anxious, if you witness an accident or a crime, or if you wish to be escorted. Make yourself familiar with the location of the blue lights along the routes you typically walk. If you begin to feel uneasy, concerned, or afraid, don't hesitate to use them.

Security Patrollers (part-time, casual) - $29.00* per person/hour ($43.50* per person/hour for Statutory holidays and for hours that qualify as overtime).

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Facial recognition has emerged as a cutting-edge technology commonly used by law enforcement officials in investigations. The primary goal of facial recognition software is to quickly identify suspects to mitigate risk to the public. Facial recognition software can be used to verify an individual’s identity remotely, such as identifying an unknown individual in a photo or video surveillance.

Supervisors ‐ $54.00* per person/hour, $81.00* per person/hour for hours that qualify as overtime, and $108.00* on Sundays (Double Time)

The evolution of police technologies has transformed the way that law enforcement detects, prevents and investigates criminal activities. Today, law enforcement officials have access to a wide range of software solutions that help fight crime and enhance public safety.

Security Practitioners (full‐time) ‐ $38.00* per person/hour,  $57.00* per person/hour for hours that qualify as overtime, and $76.00* on Sundays (Double Time)