Most importantly, have a plan to protect yourself if the worst case scenario unfolds; how do you escape, defend your life, or protect other colleagues.

Our Disaster Risk Explorer has information about the risk of disasters in Calgary and what the City is doing to prepare for it.

A chemical spill or release can be anything from a hazardous material spill on the highway, to a gas leak in your home or spilling household cleaner. It is important that you know how to protect yourself and others during a chemical release incident.

For example, employees working alone, working late at night, or working in high-crime areas, are all more likely to be subjected to an act of violence; that’s according to OSHA.

So what can you do in order to help de-escalate a conflict situation? Here are some tips, and remember, this isn’t a step by step list, but rather a menu of options that may prove useful...

And if you have workers who routinely deal with angry customers, you know how things can get out of control, and that workers need a strategy for resolving those situations.

Anticipating potential conflict is important for preparedness, and there are many verbal and non-verbal cues to be mindful of as situations unfold.