PERF Executive Director Chuck Wexler told The Washington Post, “When we first began this whole journey, the conventional wisdom was: ‘Cops have to make split-second decisions — you’re going to get officers hurt.’ Now here we are in 2020 and you have a study that says not only was there a decline in use of force and citizen injury, but the biggest decline is in officer injuries.”

(Keeping a safe distance is one of the techniques they teach in de-escalation training so officers still have time to react if a subject lunges with a knife or a fist.)

They should also practice regular self-care. A healthy lifestyle impacts a person's mental health, emotional state, and personal confidence. Your officers should already be practicing self-care and living healthy, as it will only help their de-escalation technique.

De-escalation is a process designed to prevent conflict escalation and, ideally, resolve conflicts peacefully. Some subjects may be committed to escalating the conflict, so specific measures must be taken to avoid that. Ultimately, de-escalation should reduce a person's agitation and the potential for violence.

Nonverbal communication includes body language and body movement. Are you standing in a guarded position, hand hovering over your firearm? Or do you appear more relaxed with your hands at your side? Are you closing in aggressively on a subject, or are you backing away and keeping a safe distance between you and the subject?

According to a 2020 report by the International Association of Chiefs of Police (IACP), one form of de-escalation training run by the Police Executive Research Forum (PERF) reduced the use-of-force incidents for the Louisville Metro Police Department.

One of the biggest benefits of police de-escalation is reducing the need for use of force by police officers, as well as officer-involved shootings. It also greatly reduces the likelihood that officers will be hurt during a confrontation.

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Verbal communication during de-escalation includes paraphrasing what a subject is saying. You're repeating what they said, but you're changing up the wording slightly. A subject who says, "No one listens to me!" you could paraphrase and say, "It must be hard to feel like no one is listening to you." This builds trust and rapport between you and the subject, allows for clarification, and forces them to listen as well.

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The goal is to defuse a situation and get subjects to make smart choices because they recognize that their incidents can end in a way other than being shot or taking the life of an officer. By writing your own department policy, training on the different techniques we've discussed, and continuing to promote this philosophy, your department could also see a dramatic reduction in use-of-force incidents, police complaints, and even lawsuits and insurance claims.

NZS/AS 1319:1994 advocates simplicity and clarity in safety signage. To be effective, they should be easy to read and interpret at a glance.

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It also means reflecting back what they seem to be feeling, such as saying, "It feels like you're very angry right now." This shows that you're actually observing their own nonverbal communications.

De-escalation has traditionally been part of police training, but the average recruit only receives eight hours of police de-escalation training, compared to 58 hours of firearms training and 49 hours of defensive tactical training.

You can also ask open-ended questions rather than yes-or-no questions. "How did you feel about that?" or "What happened next?"

Of course, once your officers have reviewed the new police and completed the training, you'll want to capture and track all their signatures on the matter, just like you do with your other policies and training modules.

And of course, use non-threatening words and statements. Rather than telling a subject to calm down or you'll arrest them, you can say things like, "I understand you're angry. I just want to listen to you and give you some options."

You can manage your police policy and training program with PowerDMS software. Visit our website to learn more about implementing your own online police training program, including de-escalation training.

Based on the different cities implementing police de-escalation training, there is a significant reduction in use-of-force complaints, officer-involved shootings, and injuries to police officers or citizens. These results can go a long way to improving community relations, but can also reduce the risk of lawsuits, liability claims, and insurance payouts.

By simplifying the message, it reduces the risk of misinterpretation, which increases the chances of the sign’s warning or instruction being followed.

Your nonverbal communication also shows you're engaging in active listening because you're making eye contact, you're nodding and leaning forward a little, you're sitting or standing still, and you're letting the other person speak without interrupting or rushing to fill gaps in the conversation.

It's important to remember that de-escalation is a philosophy, not a process. However, there are certain de-escalation techniques that can help. De-escalation training teaches police officers to slow things down, create space, ask open-ended questions, build a rapport with subjects, and hold off reaching for their guns.

Law enforcement use-of-force policies and training have focused mainly on officer safety, where officers have been allowed to use a level of force that an officer "reasonably believes necessary."

While online training can save time and money, police de-escalation training should be taught in-person, in real-world hands-on training sessions. Of course, you can supplement your in-person training with additional reading and videos on de-escalation, which can be made available on the PowerDMS training management software.

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In this article, we'll look at what police de-escalation is, what are the benefits and elements of it, and an explanation of what's involved in police de-escalation training and techniques.

In the past, officers have taken an aggressive approach to ending those incidents—usually involving the use of force and sometimes firearms. This can result in injury or death to the subject or the officer.

Another 2020 study in the Proceedings of the National Academy of Sciences of the United States of America (PNAS) showed that procedural justice training (which includes de-escalation training) saw a 10% reduction in complaints filed against officers.

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Now police are being asked to use de-escalation techniques as a way to bring standoffs to a peaceful end without anyone getting hurt or the need for any kind of violence. While it's still a controversial topic within police circles, a large number of departments have begun incorporating police de-escalation training and seeing a major improvement in the number of use-of-force incidents, complaints against officers, and injuries and deaths.

Of course, your department should have a de-escalation policy that states when an officer should and should not attempt to de-escalate a situation. For example, most police departments will not attempt to de-escalate when a subject has a gun of any kind. But it should also have a decision tree that lets officers decide when they should de-escalate a situation rather than use force as the first resort.

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Verbal communication is everything we say, but not how we say it. That is, tone of voice, volume, timbre, and so on are all nonverbal elements, but the words you use and what you say, are verbal communication elements.

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It also showed that officers who completed eight hours of police de-escalation training received 26% fewer citizen complaints. There were also 28% fewer use-of-force incidents, and 36% fewer officer injuries.

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In essence, active listening means you're paying attention to what the other person is saying and not thinking about what you're going to say in response. Don't argue or interrupt, or convince them that they're wrong. Very often, angry people only want to feel listened to and be taken seriously.

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The standard states that signs must be positioned near the hazard they are warning about, which ensures that the safety message is relevant. Also it advocates the use of contrasting colours for the background and lettering. This attention to the colour scheme will increase visibility and readability from a reasonable distance, which ensures the message is accessible.

In early 2016, PERF published a report detailing 30 guiding principles on the use of force. The principles teach officers to de-escalate tense situations that involve unarmed people, and it looks like it's paying off.

The San Francisco police department created a police de-escalation training program that saw a 24% decrease in the use of force in 2019 compared with 2018. And before that, there was a 35% decline from 2015 - 2018. And in 2019, California Governor Gavin Newsom signed a law that required police de-escalation training, something the Berkeley and San Diego police departments had already implemented.

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De-escalation is still a relatively new philosophy in law enforcement circles. Many officers are still arguing the "guardian versus warrior" model, but societal pressures and a lack of trust from local communities are pushing more departments into adopting the de-escalation mindset.

A successful de-escalation starts with your officers and their willingness to follow this philosophy and its techniques. That means they should have high self-awareness of their own emotional state and listening skills. An officer's emotional state will affect their interaction with others. Being able to show a calm, relaxed face and body language will go a long way in defusing a tense situation.

The point of police de-escalation training is to teach officers to favor a guardian mindset over a warrior mindset, shifting police philosophy to protector instead of fighter. The training teaches officers to rely on communication and negotiation tactics over physical force as a way to convince a subject to avoid physical violence or self-harm. Here are a few elements of de-escalation that are taught in departments all over the U.S.

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Nonverbal communication is everything other than the words we speak – gestures, facial expressions, body language, as well as the tone of voice, volume, and inflections. Nonverbal communication influences the content of how, and how well, we communicate.

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Following the number of high-profile officer-involved shootings and deaths, there have been increased calls by cities and citizens for a change in the way police respond to situations, like domestic calls, suspects armed with knives, or people having a mental health crisis.

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The ‘Class 7 Radioactive Sign’ is a valuable tool to help protect personnel’s health and safety and is not a replacement for the preventive measures needed to minimise or remove hazards. The ‘Class 7 Radioactive Sign’ features a symbol of the tri-foil above the word radioactive accompanied by a bold number 7. The sign features a half yellow and half white background with black text and symbols.

With the right training management software, you should also be able to unify your training to your de-escalation policy, ensuring that everyone is receiving the same information. You can often find third-party content on police de-escalation techniques and ask another city to share their own policy with you on the matter.

According to a Foster City, California police de-escalation training presentation, de-escalation is "intended to escape escalations of conflict" and "reduce conflict before it develops."

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Active listening means listening attentively to another person, withholding judgment, and paying close attention to what they're saying. There are also nonverbal and verbal components to active listening that serve as signals to the other person that you're listening. We'll discuss those shortly.

Access expert guidance on police de-escalation training and techniques. We empower law enforcement agencies to prioritize peaceful conflict resolution.

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And you'll want to provide online training content so they can refresh their knowledge, learn new techniques, or even watch body cam videos from other departments to see their own police de-escalation techniques in action.