Product: You offer promotional codes, you enter on them on the system when you place the order but have never known it accept the codes, you always have to ring up.

*Orders to non-mainland UK locations and non-stock items (such as bulky, heavy or hazardous goods) may be subject to delivery charges. In the unlikely event that your order incurs additional charges, you will be contacted by our Customer Service Team at the point your order is being processed.

To learn more about dispatch, delivery and returns, please visit our Delivery Information page or call us on 0800 316 9700.

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The stun gun is convenient to carry around with you wherever you go, which is not the case with a Taser.  In addition, a Mace® Brand stun gun has security features that aren’t present in a taser device. The Mace® Brand stun gun has a bright LED light, a strobe light, and emits a loud spark sound, which as stated acts as a deterrent to potential attackers. A taser does not provide alternative security measures.

Service: The product was delivered three weeks after order placed, delivered to the incorrect address, after two attempts to deliver. All this adds to your costs and hence high prices.Our response: Thank you for your feedback. Having investigated, it appears there was a clerical error which led to the goods being sent to the wrong address - for which we sincerely apologise. We understand the goods are now where they need to be, and have raised a credit to cover the cost of carriage as a gesture of apology. This has been addressed as a training issue with the individual concerned and steps have been taken to ensure this does not happen again. In terms of pricing; As a leading provider of health and safety workplace solutions we are committed to product quality, customer care, innovation and growth. In addition we offer: £500 instant credit High stock holding with courier delivery – next day for stock items. Thirty day no risk returns policy. No minimum order charge Customised product solutions Trustworthy safety legislation advice and expertise. We would like to thank you for taking the time to provide this feedback and hope that you remain a valued customer. Kind regards, The Seton Team.

It’s smart to take steps to feel more safe, secure and ready for what lies ahead. That’s our hope for every customer who carries Mace® Brand products.

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A firepointis a designated location in a workplace where fire fighting equipment is located

Service: you process the orderOur response: Thank you for your valued feedback. We are pleased to hear that you would rate the service you have received from us as good, but sorry to hear you have had problems claiming your free gift. Here at Seton we do offer a wide variety of exciting special offers that change regularly with different options for free gifts. If you would ever like to check what offers are currently available please do feel free to contact our sales team who will be delighted to assist. We have passed your feedback on to our web development team, and would like to thank you for taking the time to send us your feedback. Kind regards, The Seton Team

Mace® Brand’s focus is on keeping our community feeling safe with our world-class personal safety products. Mace® Brand offers a variety of safety products including the stun gun to ensure the well-being of you and your loved ones.

Mace® Brand personal safety and security products prepare you to protect yourself when it counts. When you know you’re ready, you can walk through the world with greater confidence. That’s an important advantage.

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Stun guns are a direct contact device that emits a high pulse frequency to restrict movement. They release about 1,200 volts. The shock can only be applied at close range, but it can be used multiple times. You can also signal to an attacker that you are armed with a “shock test”, where you press the stun button on the stun gun and show the electricity arc across the two metal probes on the front of the stun gun.  This is a very effective way to deter an attacker.

Two of the most popular devices used for personal protection are stun guns and tasers. Both security products use an electric shock to ward off an attacker, but each has a specific purpose and application.

The price range for tasers and stun guns are drastically different. A Mace® Brand stun gun is typically less than $50, while a taser is close to $300 depending on the brand of choice.

Tasers look like a gun since they have a barrel shape and a trigger. The taser shoots out electrical probes that reach targets at a distance of up to 15 feet. On average, a taser emits about 50,000 volts, which can affect muscle movement. A taser is a single shot device that requires skill and accuracy to use effectively.